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Craigcare Plumpton Villa

2.75 12 Reviews | Write a Review


Operator Average Quality
(38 Reviews)

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Review Craigcare Plumpton Villa
12 reviews sorted by Date Rating Type
monicans Feb 01, 2021

We were booked in to tour this aged care home on Saturday 30/01/21 to met Yanti to take us through when we arrived the staff did not know who Yanti was and they left us standing in the front foyer, the staff were Rude we ended up walking through the facility with no staff member,we were never asked to sign in and that's a big problem as we are in a pandemic we got to the dinning area and the staff were sitting there with there feet on the table playing with there phones.we approached a staff member about the care package and they said they did not know what we were talking about, we dint have a tour, I rang Yanti and she said she rang staff and told them we were coming as she was running late but never turned up again they told us that they do not know Yanti so that tells me the staff turn over there is high if this is how you operate a Nursing home honestly it disgusting I would never leave my Father in-law at a place that has no respect for Old people. the Staff were rude and did not even try to help us Not happy would not even leave my dog there very upsetting for the family its hard enough we have to put him in experience is a fat 0 Monica and Tas

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Concern for Aged Oct 03, 2018

Craigcare Plumpton Villa was a negative experience for our family. We experienced theft from our mother's room. The staff are quite undesirable. The food was nice. Overall would not recommend.

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rusty8966 Sep 27, 2018

Craigcare Plumpton Villa nursing home, in Plumpton ave: Glenroy, was not as efficient as they made out, some staff were clearly not interested in the residents welfare. My mother, who has Dementia had a fall, and was interrogated by a senior staff member, in such a way, it intimidated and confused her even further. I reported to the manager on 2 occasions, one in writing, that my mothers belongings were being stolen, and nothing was ever done. I am extremely glad we were able to move my mother out of Craigcare Plumpton Villa, and feel very sorry for those residents who are stuck in this disgraceful nursing home.

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Armand8469 Feb 05, 2018

I would like to thank all the staff at Plumpton Villa for the care and kindness they showed my aunt during her stay. The assistance Rhys provided during the transition made navigating the Aged Care system easier.

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Melba9970 Mar 16, 2016

I am guardian and administrator for a friend, I looked at many facilities and found this one to be among the best, my friend is happy there, always clean and tidy, staff are co-operative and helpful with any requests I have.

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Margaret3730 Mar 16, 2016

My mother is very much happy where she is and l too am happy with the staff and the way mum os getting looked after.

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Roxane4778 Dec 29, 2015

A well organized care facility, with heart and vision.

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Ruby1372 Dec 09, 2015

Plumpton Villa is a fabulous aged care facility that offers great service to the elderly. My grandma has been there for two years now

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Josiah7094 May 17, 2015

The food was awful with little or no choice and no sign of fresh fruit. The staff were generally pleasant but had only a low level of training. I have no ideat the activities were as i was never to;d about them

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Jensen7196 Apr 07, 2015

Staff overworked. Spent 3 weeks there. Overall the food was disappointing and no menu was available for residents. The medical staff mucked up my medication which is unacceptable;. They are now having restorative beds which will mean younger patients and are very much not ready for it. Very sad really.

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Lucinda9031 Aug 17, 2014

Under staffed, management not supportive and in denial of the situation. Staff do the best with what they have and could do with a little more training. Could benefit from learning from their sister facility in Pascoe Vale South. Facility is bright and airy , however little activities are available for the residence. It has so much more to offer and just needs management to treat it much more than a buisnes.

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Wishnmee Jul 10, 2014

Seen many aged care facilities having worked in the industry ... Fair service but could be improved

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Craigcare Plumpton Villa

Craigcare Plumpton Villa is a purpose built 90 bed nursing home, providing 45 Low Care and 45 High Care rooms, which is conveniently located in the quiet and pleasant residential area of Glenroy in Melbourne. The home benefits from many local facilities including shopping and local transport.The building incorporates much of the original Heritage villa on the site and many of its architectural features and rooms have been restored and adapted for use in this modern facility.

Available Rooms

Room Name

Plumpton Type One


Single room + ensuite



No of rooms


Room size (sqm)


Room Description

Craigcare Plumpton Villa is a tasteful combination of modern and traditional design incorporating the heritage listed building and the latest thinking in aged care. The facility solely consists of single rooms with private ensuite bathrooms. Each room has contemporary window furnishings and modern bed as well as ample storage. Phone internet and Foxtel services are all available to purchase in each room. The rooms allow plenty of natural light with views over Craigcare Plumpton Villas thoughtfully landscaped gardens.

Common Areas Description

Craigcare Plumpton Villa has a large dining room for all residents which fosters a sense of community within the home at meal time the dining room is filled with laughter and conversation. Residents are also able to make use of numerous outdoor dining areas such as courtyards and a BBQ area. The facility has a number of lounges throughout which residents can use both independently or as part of the lifestyle programme for any number of activities. The facility has a games room and library as well as tea and coffee facilities on site hairdresser and regular exercise classes

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