Craigcare Plumpton Villa

We were booked in to tour this aged care home on Saturday 30/01/21 to met Yanti to take us through when we arrived the staff did not know who Yanti was and they left us standing in the front foyer, the staff were Rude we ended up walking through the facility with no staff member,we were never asked to sign in and that's a big problem as we are in a pandemic we got to the dinning area and the staff were sitting there with there feet on the table playing with there phones.we approached a staff member about the care package and they said they did not know what we were talking about, we dint have a tour, I rang Yanti and she said she rang staff and told them we were coming as she was running late but never turned up again they told us that they do not know Yanti so that tells me the staff turn over there is high if this is how you operate a Nursing home honestly it disgusting I would never leave my Father in-law at a place that has no respect for Old people. the Staff were rude and did not even try to help us Not happy would not even leave my dog there very upsetting for the family its hard enough we have to put him in experience is a fat 0 Monica and Tas

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Craigcare Plumpton Villa was a negative experience for our family. We experienced theft from our mother's room. The staff are quite undesirable. The food was nice. Overall would not recommend.

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Craigcare Plumpton Villa nursing home, in Plumpton ave: Glenroy, was not as efficient as they made out, some staff were clearly not interested in the residents welfare. My mother, who has Dementia had a fall, and was interrogated by a senior staff member, in such a way, it intimidated and confused her even further. I reported to the manager on 2 occasions, one in writing, that my mothers belongings were being stolen, and nothing was ever done. I am extremely glad we were able to move my mother out of Craigcare Plumpton Villa, and feel very sorry for those residents who are stuck in this disgraceful nursing home.

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I would like to thank all the staff at Plumpton Villa for the care and kindness they showed my aunt during her stay. The assistance Rhys provided during the transition made navigating the Aged Care system easier.

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I am guardian and administrator for a friend, I looked at many facilities and found this one to be among the best, my friend is happy there, always clean and tidy, staff are co-operative and helpful with any requests I have.

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My mother is very much happy where she is and l too am happy with the staff and the way mum os getting looked after.

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A well organized care facility, with heart and vision.

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Plumpton Villa is a fabulous aged care facility that offers great service to the elderly. My grandma has been there for two years now

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The food was awful with little or no choice and no sign of fresh fruit. The staff were generally pleasant but had only a low level of training. I have no ideat the activities were as i was never to;d about them

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Staff overworked. Spent 3 weeks there. Overall the food was disappointing and no menu was available for residents. The medical staff mucked up my medication which is unacceptable;. They are now having restorative beds which will mean younger patients and are very much not ready for it. Very sad really.

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Under staffed, management not supportive and in denial of the situation. Staff do the best with what they have and could do with a little more training. Could benefit from learning from their sister facility in Pascoe Vale South. Facility is bright and airy , however little activities are available for the residence. It has so much more to offer and just needs management to treat it much more than a buisnes.

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Seen many aged care facilities having worked in the industry ... Fair service but could be improved

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