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Cumberland View Aged Care Living

3.25 12 Reviews | Write a Review

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Operator Average Quality
(15 Reviews)

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Review Cumberland View Aged Care Living
12 reviews sorted by Date Rating Type
Joyce1358 Apr 11, 2019

putting my mum in this place left a terrible taste in my mouth the poor nurses dont have time to do whats needed for the residents and boy do they suffer i think every resident gets knocked out at night because we have a skelelton staff she went in on about 2 daily medications and after a couple of months was up to 6 to 8 a day god knows why the costs are sky high and she was never happy a i could go on all day with my complaints but who ever cares because she was old at 94 no one seems to care and the guilt that ones feels because of this experience if life long my mum lasted just 5 mths after being told the average life expected is about 3 years in a aged care place which i was shocked to hear well i would i've taking that now as she would still be here.Peter

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Liana6694 Apr 11, 2019

My Dad has been here for a few years and very well looked after. The staff are amazing.

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Deion3194 Sep 25, 2018

Too many agency staff, staff leaving and no continuity of care. Things like wheelchairs never cleaned. Hygiene signs everywhere but this overlooked. Not been cleaned in 6 months. Should be cleaned weekly. Activity person really good but no replaced when on holidays etc. Not given enough resources. Things like light on fish tank never replaced.

Was this review helpful?  1

Ona2157 Oct 25, 2017

The carpet needs updating in some corridors but to us the care and attention to our Mum mattered more and we couldn't fault that.

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Rebeka6591 Jul 31, 2017

Carpet has been replaced in entrance area but not the other areas. It has had to be patched as part is lifting and is stained in places. Doctors waiting area is congested and does not allow ill patients proper dignity with waiting area so small and no space for walkers or wheelchairs.

Was this review helpful?  1

Helen Thompson Jul 13, 2017

My mother Marie was a resident in Cumberland until August 2016 when she sadly passed away. She was very happy with the care she received; and so were we. All staff contacted were pleased to discuss any issues we had, the surroundings were great - extremely pleasant for the residents and visitors also. I can say that Cumberland View will be a place my husband and I would choose as care for us when we need it!

Was this review helpful?  1

Nedra9263 Sep 19, 2016

out dated past the flashy foyer, high staff turnover, lack of communication

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Tod688 Oct 05, 2015

Needs more attention to leaving doors ajar by tradesmen, replacing worn carpet, making sure residents have their hearing aids.

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Hope4587 Jul 13, 2015

Door propped open which is a risk that people could walk out an emergency exit and get lost. Staff should ensure doors are shut properly at all times. There are items that need maintenance and proper cleaning.

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Hardie Jul 08, 2015

Extremely disappointed with the care offered to my friend who was in low care for a time (in excess of 2-3 years)with on going dementia, she was reasonably cared for at first , BUT, with a change in policy, when she was elevated to high care she was left in low care area, supposedly, receiving HIGH care. I do not believe that either the staff were not fully trained to offer the correct level of care/or because of staffing levels had time to give the required level of attention to a person who needed constant monitoring because she was incontinent. I visited regularly at least once a week and took my friend out when ever possible. Ultimately my friend died from "blood poisoning", after numerous stays in hospital with bladder infections that returned every time she went back into care. There were MANY instances when she was left sitting for extended periods in excrement and I believe that this eventually caused the infection to go through her body, This opinion has been verbally confirmed by others with medical qualifications and experience in aged care nursing. It was a VERY distressing and painful end for her and her family who visited every day..

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Mike Dooley May 19, 2015

One of the best run and caring Senior Living / RAC's in my experiences within Aged Care nationally. Jackie Paull and her competent team definitely set the quality standard in living well, care and commitment.

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roeybird Apr 19, 2015

Poor communication, can't get newsletters emailed. Building maintenance for things like cleaning skylights does not happen when reported, even if the dead spider is still there after 18mths. Problems with emergency exits doors propped open when they should be closed and tradesmen leaving gates open. Parking poor.

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Arton Group

Thank you for your constructive feedback. The home regularly communicates with residents and their families including resident and family meetings. The Facility Manager is available in person, via email or mobile phone. The home has an ongoing maintenance schedule to ensure the building is well presented and in a good state of repair. Apartments are cleaned weekly or more frequently if required and staff ensure that rooms are tidy on a day to day basis. Residents and their well being are our top priority and we strive hard to ensure they enjoy a high level of comfort and security in their home. Regards, Glenda Sawtell
Jun 10, 2015

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Cumberland View Aged Care Living

Information not yet provided by facility

Available Rooms

Room Name

Standard - Shared Room ($358,500)

Type

Shared room + ensuite

Occupancy

2

No of rooms

1

Room size (sqm)

33 (most)

Room Description

The apartments have been refurbished with a homely modern feel and are tastefully decorated. The apartments are spacious with a loungesitting area plus a kitchenette. They have a built in wardrobe. Electronic highlow adjustable beds bedside tables over bed tables and a chair is supplied.

Common Areas Description

The modernised common area features floor to ceiling windows to capture natural light with access to external courtyards and an alfresco. There is a large livingentertainment area with a flat screen TV for movies. There is a separate dining room hairdressing salon library computers smaller intimate loungesitting rooms activities room plus landscaped gardens and courtyards. The east wing is the secure dementia care area which comprises of its own dining room lounge activities area and courtyard.

Room Name

Standard - Single Room

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

25 avg

Room Description

The apartments have been refurbished with a homely modern feel and are tastefully decorated. Most apartments are spacious with a loungesitting area plus a kitchenette except dementia apartments. They have a built in wardrobe. An electronic highlow adjustable bed bedside table over bed table and chair is supplied.

Common Areas Description

The modernised common area features floor to ceiling windows to capture natural light with access to external courtyards and an alfresco. There is a large livingentertainment area with a flat screen TV for movies. There is a separate dining room hairdressing salon library computers smaller intimate loungesitting rooms activities room plus landscaped gardens and courtyards. There us a dedicated secure dementia care area which comprises of its own dining room lounge activities area and courtyard.

Room Name

Premium - Single Room ($665,500)

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

27 or 32

Room Description

The apartments have been refurbished with a homely modern feel and are tastefully decorated. They are spacious with a loungesitting area plus a kitchenette. They have a built in wardrobe. An electronic highlow adjustable bed bedside table over bed table and chair is supplied.

Common Areas Description

The modernised common area features floor to ceiling windows to capture natural light with access to external courtyards and an alfresco. There is a large livingentertainment area with a flat screen TV for movies. There is a separate dining room hairdressing salon library computers smaller intimate loungesitting rooms activities room plus landscaped gardens and courtyards. There is a secure dementia care area which comprises of its own dining room lounge activities area and courtyard.

Room Name

Standard Single Room

Type

Single room + ensuite

Occupancy

1

No of rooms

Room size (sqm)

25 (most)

Room Description

The apartments have been refurbished with a homely modern feel and are tastefully decorated. The apartments are spacious with a loungesitting area plus a kitchenette except dementia apartments. They have a built in wardrobe. An electronic highlow adjustable bed bedside table over bed table and chair is supplied.

Common Areas Description

The modernised common area features floor to ceiling windows to capture natural light with access to external courtyards and an alfresco. There is a large livingentertainment area with a flat screen TV for movies. There is a separate dining room hairdressing salon library computers smaller intimate loungesitting rooms activities room plus landscaped gardens and courtyards.

There is a secure dementia care area which comprises of its own dining room lounge activities area and courtyard.

Room Name

Standard - Shared Room ($410K)

Type

Shared room + ensuite

Occupancy

2

No of rooms

1

Room size (sqm)

39 - 61

Room Description

The apartments have been refurbished with a homely modern feel and are tastefully decorated. The apartments are spacious with a loungesitting area plus a kitchenette. They have a built in wardrobe. Electronic highlow adjustable beds bedside tables over bed tables and a chair is supplied.

Common Areas Description

The modernised common area features floor to ceiling windows to capture natural light with access to external courtyards and an alfresco. There is a large livingentertainment area with a flat screen TV for movies. There is a separate dining room hairdressing salon library computers smaller intimate loungesitting rooms activities room plus landscaped gardens and courtyards.The east wing is the secure dementia care area which comprises of its own dining room lounge activities area and courtyard.

Room Name

Grand - Single Room ($615K)

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

25 (most)

Room Description

The apartments have been refurbished with a homely modern feel and are tastefully decorated. Most apartments are spacious with a loungesitting area plus a kitchenette except east wing - dementia care services. They have a built in wardrobe. An electronic highlow adjustable bed bedside table over bed table and chair is supplied.

Common Areas Description

The modernised common area features floor to ceiling windows to capture natural light with access to external courtyards and an alfresco. There is a large livingentertainment area with a flat screen TV for movies. There is a separate dining room hairdressing salon library computers smaller intimate loungesitting rooms activities room plus landscaped gardens and courtyards. There is a secure dementia care area which comprises of its own dining room lounge activities area and courtyard.

Room Name

Standard Single Room

Type

Single room + ensuite

Occupancy

1

No of rooms

Room size (sqm)

16-19

Room Description

The apartments have been refurbished with a homely modern feel and are tastefully decorated. Most apartments are spacious with a loungesitting area plus a kitchenette. They have a built in wardrobe. An electronic highlow adjustable bed bedside table over bed table and chair is supplied.

Common Areas Description

The modernised common area features floor to ceiling windows to capture natural light with access to external courtyards and an alfresco. There is a large livingentertainment area with a flat screen TV for movies. There is a separate dining room hairdressing salon library computers smaller intimate loungesitting rooms activities room plus landscaped gardens and courtyards.

There is a secure dementia care area which comprises of its own dining room lounge activities area and courtyard.

Room Name

Deluxe - Single Room ($717k)

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

32

Room Description

These modern apartments were built in 2012 and have a homely feel plus are tastefully decorated. The apartments are spacious with a loungesitting area plus a kitchenette. They have a built in wardrobe. An electronic highlow adjustable bed bedside table over bed table and chair is supplied.

Common Areas Description

The modernised common area features floor to ceiling windows to capture natural light with access to external courtyards and an alfresco. There is a large livingentertainment area with a flat screen TV for movies. There is a separate dining room hairdressing salon library computers smaller intimate loungesitting rooms activities room plus landscaped gardens and courtyards. There is a secure dementia care area which comprises of its own dining room lounge activities area and courtyard.

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