For the sake of your loved one DO NOT USE THIS FACILITY!!!! They had no covid cases because they locked their residents up rather than manage the risk. THEFT, Lack of RESPECT, lack of CARE!!!!!!

Staff often have poor english with very strong accents, and some hearing impaired residents cannot understand them. Communication is of utmost importance in Aged Care, especially with Dementia sufferers. This lack of understanding causes numerous problems. Management do not follow up with care staff. When you complain, Management apologizes and passes issue onto to Carer concerned, but if there is no complaint made, then poor service continues a...

1/Constantly complaining about the same issues over and over which never get rectified. 2/Carers often have strong accents and are hard to understand. Cannot communicate at all to kitchen or cleaning staff, who often cannot speak english at all. Extemely hard for elderly residents with hearing issues to understand many of the Carers. 3/Despite mentioning issues to RN it is always the same outcome. No change. Lots of apologies and excuses but u...

My husband first experience in living in an aged care facility was very overwhelming with increased anxiety that skyrocketed to such a level that it was cruel of me if I ignored his feelings. His stay lasted short of 3 months. Despite of me helping in his care every single day and most of the time I stayed till 10pm until I put him to bed, John's needs were not met especially in the night time. John also is on apomorphine infusion which I had t...

my mother was treated like a child and was a very placid easy going lovely lady. I wanted to take her out of the nursing home because of the treatment but wasn't well myself so couldn't look after her. she got quite sick 8n the 3nd and I had to fight them to get her out of there and 8 to palliative care.