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Doutta Galla Footscray

3.67 3 Reviews | Write a Review

Operator Average Quality
(29 Reviews)

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Review Doutta Galla Footscray
3 reviews sorted by Date Rating Type
Fiona Fitzgerald Jun 25, 2019

I recently placed my Mother in care for 2 weeks while I had to travel interstate. She could not have been more complimentary towards the staff and her stay in general. In fact she is looking forward to next stay and continually mentions how lovely and helpful the staff were. Thank you Doutta Galla Footscray staff. Fiona Fitzgerald.

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Vickie8935 Jan 20, 2019

The food here is beyond disgusting just flat out looking at it makes me nauseated to just look at it. My relative stopped eating for days as the food was so bad. While day staff are ok night staff are unskilled and lack the ability to deliver care. Concerns are dismissed, not addressed and no collaborative aporoach to resolve, you will be told that doutta galla are doing the right thing at all times. Managment have an arrogant, rude and dismissive attitude. Consistantly having a bad attitude towards paying (aged care is very very expansive) customers seems to be the norm here. From mafia style extortion and intimidation tactics and whispered comments under thier breath during phone conversations and flat denials of resident rights under the aged care act the management here are horrific, at a very distressing time for family they take advantage of that fact. Witnessing an exchange between the registered nurse and care giver, the care giver had given incorrect medications. A full 5 min conversation in which the care giver refused to take responsibility for the error and blamed everyone from the nurse to the cooks. These are the people your supposedly trusting to care for your lived one!!!! Another example of negligence would be assisting my relative to the toilet in the dinning room and there was poo all over the toilet and floor, after informing the staff they said the cleaners had gone for the day and left the toilet in that state. (Residents have dementia and someone would have sat in it, like my relative) i locked the door from the outside to prevent a resident using the loo on that state. Hand on heart if anyone in managment required aged care later in life i dont believe they would choose doutta galla and in fact they should experience care in thier own facility to see what culture they promote and level of care they are providing. When we decided that we would remove our family memeber from doutta galla our redundable and protected deposit had funds deducted from it without notification or consultation, apparantly contractually allowed under the aged care act, but not willing to discuss the deductions and telling me i can take whatever action i want and again with mumbled comments and not willing to repeat what they said. (Quite unbelieveable they act like this) Again another example of mangment doing what it likes and behaving like your doing a deal at a trash and treasure market or buying a sofa from gumtree rather than dealing with someone's care and a persons life savings. In its current state doutta galla does not deliver adequate care and is not prepared at any level of managment to engage in meaningful conversation to discuss concerns. I think it sums it up when you remove someone from thier care and not a single individul at doutta galla managment asks why. The reason i believe fully illustrates my points above, they dont care about the people and they dont care about their facility and they are money focused. So my course od action is to post this to forums to warn potential resisnets and make this submission to the royal commission.

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Daniela3217 Jul 07, 2014

Very pleased with the overall inspection and the quality of staff

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Doutta Galla Footscray

Doutta Galla Footscray was opened in 2008. It is a modern, bright residence, offering 88 beds in single and double rooms, and providing permanent and respite residential care, and a 12-bed secure memory support unit.Located close to Footscray station and market, easily accessible from Melbourne CBD, Footscray is an affordable inner-city residence.Designed over two levels, with a series of courtyards, Footscray provides boutique hotel-styled accommodation. Every room has a view, and a spacious ensuite bathroom. Residents gather in light-filled social areas for our daily Lifestyle program – activities that nurture skills and make life fun. Meals are all prepared on-site, using the freshest ingredients. Menus change weekly, and food preferences are happily accommodated. We are proud of the diversity of our residents, and all cultures, nationalities, faiths and language groups are welcome.

Available Rooms

Room Name

Private Room

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

14.77 m2

Room Description

Well maintained room with single ensuite built-in-robe and window providing natural sunlight. Room furnished with electric adjustable bed hospital grade sitting chair over-bed table bed side drawer with lockable draw. The room contains quality soft furnishings. The ensuite consists of shower wash basin and toilet with hand rails throughout. A number of emergency and nurse call buzzers are located throughout the bedroom and ensuite.

Common Areas Description

Facility has a number of common area spaces that can be used including 3 dining areas 5 loungeTV areas a billiard room BBQ area tea and coffee making facilities hair dressing salon landscaped gardens 4 courtyards and resident garden. The facility is equipped with a 24 hour nurse call system.

Room Name

Luxury Room

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

15.36 m2

Room Description

Well maintained room with single ensuite built-in-robe and window providing natural sunlight. Room furnished with electric adjustable bed hospital grade sitting chair over-bed table bed side drawer with lockable draw TV and Air Conditioning. The room contains quality soft furnishings. The ensuite consists of shower wash basin and toilet with hand rails throughout. A number of emergency and nurse call buzzers are located throughout the bedroom and ensuite.

Common Areas Description

Facility has a number of common area spaces that can be used including 3 dining areas 5 loungeTV areas a billiard room BBQ area tea and coffee making facilities hair dressing salon landscaped gardens 4 courtyards and resident garden. The facility is equipped with a 24 hour nurse call system.

Room Name

Private Room Type II

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

14.77 m2

Room Description

Well maintained room with single ensuite built-in-robe and window providing natural sunlight. Room furnished with electric adjustable bed hospital grade sitting chair over-bed table bed side drawer with lockable draw. The room contains quality soft furnishings. The ensuite consists of shower wash basin and toilet with hand rails throughout. A number of emergency and nurse call buzzers are located throughout the bedroom and ensuite.

Common Areas Description

Facility has a number of common area spaces that can be used including 3 dining areas 5 loungeTV areas a billiard room BBQ area tea and coffee making facilities hair dressing salon landscaped gardens 4 courtyards and resident garden. The facility is equipped with a 24 hour nurse call system.

Room Name

Couples Suite

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

0

Room size (sqm)

15.8 m2

Room Description

Well maintained room with single ensuite built-in-robe and window providing natural sunlight. Room furnished with electric adjustable bed hospital grade sitting chair over-bed table bed side drawer with lockable draw. The room contains quality soft furnishings. The ensuite consists of shower wash basin and toilet with hand rails throughout. A number of emergency and nurse call buzzers are located throughout the bedroom and ensuite.

Common Areas Description

Facility has a number of common area spaces that can be used including 3 dining areas 5 loungeTV areas a billiard room BBQ area tea and coffee making facilities hair dressing salon landscaped gardens 4 courtyards and resident garden. The facility is equipped with a 24 hour nurse call system.

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