My mother was a resident at Elouera Aged care Facility in Torquay for three years until her death in March 2017. Like many of the residents, it was a difficult transition away from the family home, made more difficult by my mother's lack of mobility which eventually resulted in her being bedridden. Along the way, we had various issues related to the overall care and comfort but they were always addressed quickly and professionally. In general, th...

My mother has been in Elouera Aged care facility since February 2015 and while it has been a very difficult transition for Mum as well as for my two sisters, extended family and myself, it has been made much easier because of the support and professional care offered by the staff. The staff have always responded quickly to any of our requests and also in dealing with my mother’s medical conditions promptly and...

My mother has been in Elouera Aged care facility since February 2015 and while it has been a very difficult transition for Mum as well as for my two sisters, extended family and myself, it has been made much easier because of the support and professional care offered by the staff. The staff have always responded quickly to any of our requests and also in dealing with my mother’s medical conditions promptly and...

The general care and activities provided is very good but the food is disgusting.

Lovely caring environment where residents are engaged in interesting activities where possible. They looked after my mother wonderfully until her death in March this year. The staff were very nice and were also welcoming to my father who visited my mother Lorraine Newton every day from the day that she was admitted until she passed away. They were also pleasant to all of my family whenever we visited and kept us up to date with mum's progress.