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Elouera

4 5 Reviews | Write a Review

Operator Average Quality
(144 Reviews)

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Review Elouera
5 reviews sorted by Date Rating Type
Citlalli3235 Sep 25, 2018

My mother was a resident at Elouera Aged care Facility in Torquay for three years until her death in March 2017. Like many of the residents, it was a difficult transition away from the family home, made more difficult by my mother's lack of mobility which eventually resulted in her being bedridden. Along the way, we had various issues related to the overall care and comfort but they were always addressed quickly and professionally. In general, the carers and nurses genuinely cared about our mother and made a special effort to do everything they could to make her as comfortable. She was really attached to some of the staff and when mum became very ill the care was exceptional and in Mum's last few days this high level of care was around the clock. My sisters and I were with Mum in her final days and the morning she passed was so very sad for us as it was for mum's special nurses and staff who were by her side and shed tears as she passed. We felt the love for our Mother so very strongly at this time and were so grateful for the love and support showed to Mum by the wonderful staff at Elouera

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Leland7286 Jul 11, 2015

My mother has been in Elouera Aged care facility since February 2015 and while it has been a very difficult transition for Mum as well as for my two sisters, extended family and myself, it has been made much easier because of the support and professional care offered by the staff. The staff have always responded quickly to any of our requests and also in dealing with my mother’s medical conditions promptly and professionally. Mother has struggled with the loss of independence and being away from her family home and environment but is gradually adjusting to a different kind of ‘family’ provided by those around her at Elouera. I live in Sydney so am not always around as are my two sisters who live locally, but having just spent three weeks ‘holding the fort’ while both sisters were overseas I have got a better look at and understanding about an aged care facility. While at times it is very sad for me to see Mum in this situation I am comforted by the genuine level of care, support and concern showed by the staff towards the residents. I see the gentleness, kindness and real love that some show towards Mum and also how she responds to those who treat her with dignity and respect. The other things I have been pleased to see are the number of activities offered for the residents and also the open meetings held on a regular basis in which residents get the opportunity to voice, concerns, opinions and as I witnessed last week to also say thank you for being listened to and really ‘heard’. The general surroundings are also very pleasant, warm, spacious and homely and with a lovely ‘resident’ dog who visits on a regular basis. I recently saw a program on an aged care facility in Canada which integrates regular visits from young children at the local day-care centre – it was absolutely beautiful the way the young and old interacted and benefits to both are truly amazing and heart-warming….I wish they could bring the kids from the day care just 50 metres away from Elouera in Torquay…please!!

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Reece5935 Jun 15, 2015

The general care and activities provided is very good but the food is disgusting.

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Leonard8197 Apr 22, 2015

Lovely caring environment where residents are engaged in interesting activities where possible. They looked after my mother wonderfully until her death in March this year. The staff were very nice and were also welcoming to my father who visited my mother Lorraine Newton every day from the day that she was admitted until she passed away. They were also pleasant to all of my family whenever we visited and kept us up to date with mum's progress.

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Guadalupe4619 Aug 07, 2014

Both my parents are in care, one being dementia specific and the other high care. We as a family are extremely happy with their overall care, we cannot fault the staff who are caring and go above and beyond for my parents.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Elouera

Available Rooms

Room Name

Premium

Type

Single room + ensuite

Occupancy

1

No of rooms

10

Room size (sqm)

16

Room Description

Rooms are bright spacious with plenty of natural light and located in a premium location within the facility. Residents are encouraged to bring their own soft furnishings to individualise their space.

Common Areas Description

Room Name

Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

38

Room size (sqm)

14

Room Description

Rooms are bright and spacious with plenty of natural light. Residents are encouraged to bring their own soft furnishings to individualise their space.

Common Areas Description

Room Name

Standard

Type

Single room + ensuite

Occupancy

1

No of rooms

10

Room size (sqm)

12

Room Description

Rooms are bright and spacious with plenty of natural light. Residents are encouraged to bring their own soft furnishings to individualise their space. These rooms face the inner courtyard.

Common Areas Description

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