Ferndale Gardens Aged Care Facility

The wound care of my mother was not good. I felt that much more could be done. The morning after my mother passed we went to clear my mother’s room and was so sad that all her possessions had been put in plastic bags in a trolley in a cupboard. I felt that we as a family should have been given the opportunity to pack her things as part of the grieving process.From a staff person I know that they had objected but were firmly put in their place and told it was a business being run . I must say it has taken me two years to be able to write this as I was so saddenedMy mother had been in the home for six years and we had a good relationship with the staff but the management changed and the holistic caring element seemed to disappear. We felt as a family that the person and family were $. The room couldn’t be cleaned fast enough to get the next $ in.

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I could not fault Ferndale Gardens at Mortdale NSW. The care and support we received for my Parents-in-Law, made a difficult time less stressful. The lack of a 5th star on quality of food was in memory of my mother-in-law who saw herself as a food expert but truly the food was excellent. The staff took the time to chat with my father-in-law who had become socially isolated due to his failing health and to engage him in many activities he found so rewarding to the point of renaming the property "Paradise Gardens" To the staff a simple Thank You, with a deep appreciation of the love and care you showed our family.

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I am happy with where my mum is. I do think that the ancillary staff need more training in understanding dementia.

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I found it annoying and hurtful that when my father was in care with dementia, in the high care section, most of the conversations my sister and I had with staff was them continually telling us that he is frustrating as he cant remember. They would say we explain to him what is to happen then he keeps asking and asking so we tell him to be quiet. I did not like this at all as this was the reason my father had to forego living on his own, his short term memory loss. I also felt they were understaffed and could not give all residents the care they needed. Overall not a good experience for my family. My father died after being in care for 21/2 mths. He also had a major fall the very first night he was there and spent 10 days in hospital with a bleed on the brain (again not enough staff) and or understanding of short term memory loss. Also we were not notified that our father was dying. We went for a normal visit to find that he had dramatically gone down hill on a few days hence h died 24 hrs later. I felt that the staff should have contacted the family and when I questioned the staff about my dads condition and that he must not have been for a lot longer than the last hour they said no only the last hour ( there seemed to be a cover up by some), but other staff members said he stopped eating about four days beforehand and was not having himself, this is what and when we should have been told. It was a very distressing time and one that I will never forgive them for. That was MY father not just a number!!!!!!

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Ferndale Gardens warning. We found Ferndale Gardens Mortdale to be a terrible place and a horrible experience for our 96 year old mother and us, her 3 children. After paying extra for so-called "extra services", we found it uncaring, disorganized with poor management and a complete breakdown of communication between the office staff and the nursing staff. It may look nice, but think carefully before you place your loved one there.

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My mother in law has had wonderful care since she moved to Ferndale that I would recommend it to anyone.

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My mother is in Ferndale Gardens in Mortdale. It is very clean, does not have that"old people" smell. it has a lovely coffee shop, hairdressing salon, gymnasium. She goes out on bus trips very regularly and the entertainment is great.The staff on the whole are fabulous ( always there is an exception to the rule) The food is quite nice and the residents are treated with respect. Overall, very happy.

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