Ferndale Gardens have been an excellent in regards to service and help they have extremely good staff that really care about the people they are looking after
Facility reply:
Hi Jon8094, thank you very much for sharing your experience with the Aged Care Reviews community. I am really pleased to hear about the passion of our staff shining through in the care that we provide and pride ourselves on. All the best to you and family for the future. Mark Saunderson, Homestyle Aged Care Services Head Office.
6 years ago
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Christa5140
6 years ago
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My mother is in Ferndale for respite at present. The management and staff have ben excellent in making her feel most welcome. She is very happy here and is making friends and joining in the excellent activities here. The food is of a high quality. Mum had been in a larger city hospital for several weeks and is enjoying what she calls "normal homestyle" food. All the staff are very attentive, and most helpful and give a wonderful impression, espec...
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Facility reply:
Hi Christa5140, thanks so much for taking the time out to provide feedback on Ferndale Gardens. I’m thrilled to hear that you mum is very happy, making friends, enjoying the activities and our ‘cook fresh’ menu. I will ensure that this feedback is passed onto the manager and team at Ferndale Gardens to demonstrate that their dedication is making a difference in peoples lives. Mark Saunderson, Homestyle Aged Care Services Head Office.
6 years ago
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Chico
7 years ago
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The food is terrible. Lunches poor taste. Absolute rubbish on weekends + holidays. Poorly staffed on weekends + holidays. Not enough time spent on rehab. Just keeping them alive. Worst home I have ever seen. Poor communication. Poor management, good at pretending to look cool. instructions hardly even carried out. The place smells + poor cleaning off rooms.
Facility reply:
Hi Chico, thank you for sharing your experience with the Aged Care Reviews community. I am very surprised at the feedback you have provided as this is totally out of character for Ferndale Gardens especially when looking at the solid history of Homestyle, our stable management team and our operation since opening. Ferndale is very well know in the general community and with our local doctors and hospitals for providing not only a homely environment but exceptional care to our residents. In saying that, I would really like the opportunity to talk with you about your experience to ascertain what we could possibly do to improve the service we provide. Please call me on 03 9559 0400. Mark Saunderson, Homestyle Aged Care Services Head Office.
7 years ago
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Rita121
7 years ago
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The food is very poor to average and on the weekend the service is very poor. Need more staff.
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Waterford2
7 years ago
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When mum was 96 my brother and I encouraged her to consider moving from her independent Apartment. We wanted her to participate in the decision process rather than waiting for a potential crisis when decisions would be made on her behalf. Very reluctant, and strongly resisting to the move, we nevertheless proceeded to arrange accommodation on a hostel-style premises with support facilities and amenities that had been recommended to us. She is abo...
Homestyle Ferndale Gardens at Bayswater North provides permanent and respite residential aged care for the eastern suburbs within tranquil bushland.Tucked away off Bayswater Road, Ferndale Gardens is a modern 121 bed home with traditional homely ambience, where residents needs come first and visitors are made very welcome.All resident’s individual rooms look out to peaceful courtyards with inspiring gardens and water features. Gazebos and outdoor barbeque facilities enable special family occasions to be celebrated in a safe and secure environment.With a long-established reputation of staff providing high quality care, Ferndale Gardens continues this respected tradition in our refreshed environment.