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12 Tewantin Way, Ellen Grove QLD 4078
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Operator Average Quality
(5 Reviews)
Room Vacancies:
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Resident or Service User Review
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- Quality of information provided
- Helpfulness of staff
- Quality of ambiance & general environment
- Overall quality
- Quality of building
- Quality of staff & care
- Quality of food
- Quality of lifestyle & wellbeing
- Overall quality
Forest Lake Lodge (07) 3278 9486
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My father suffered greatly and unnecessarily in the hands of incompetent staff until he recently passed away, despite our constant complaints and reviewing his care plan which was never implemented correctly by staff. Unfortunately our family is only left with memories of how badly he was neglected and suffered so much.
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My mother has been in the memory retreat for dementia 8 months and we visit any time of day or night, so far happy with care given and seen.
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2
ROOM IS GOOD FOOD IS OK SETTING IS AVERAGE STAFF MOSTLY GOOD, RANGE (FROM OK TO VERY GOOD).
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Forest Lake Lodge has consistently provided quality care and service to my elderly father. The rooms at Forest Lake may not be as large or as fancily appointed as other, newer nursing homes, but it is a total relief to have my Dad there and a joy to visit. One very noticeable factor is that Forest Lake has sufficient staff on duty at all times, which is not the case at other facilities.
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4
The Director of Nursing "Clayton" provided a very professional tour of the Facility. We didn't even make an appointment. His knowledge of the industry was very impressive and allowed our dad to remain on a full pension. Care provided is exceptional, transparent with 24 hour access to nursing staff. Our father entered under the Dementia Wellness Program designed by the Director of Nursing. After 2 months in the secure unit my dad's cognition improved and dad now resides in the high care area. His cognition improved so much when we take dad shopping dad can recall items we purchased. All I can say is amazing! We looked at many Facilities but decided on Forest Lake as out of all the Facilities we viewed the staff are friendly, clinical care is exceptional, food is restaurant quality residents are happy, very home like feel and the Director of Nursing clinical skills and knowledge of Dementia to be honest was higher than any dementia doctor we visited. I feel I have my dad back couldn't be happier.
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3