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Garden City Retirement Home

2.5 2 Reviews | Write a Review

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(4 Reviews)

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Review Garden City Retirement Home
2 reviews sorted by Date Rating Type
Gilberto5792 Sep 29, 2017

My Grandad was only this their care for 2 weeks, because after a week the director told my Mum he will be moved to the non-secure section when a bed becomes available. She tried to voice her concerns but got no where, so I went in to talk to the director and the conclusion was we had no choice he was moving to the non-secure area. Much like the other review here, you feel like you are being spoken to like a child. My job is actually to advocate for people, so I was confident to do so, but when you short unprofessional responses you soon see that any concern you will ever have with the company will never get you anywhere. Much like the other review to, I wrote a written email to the director and head office explaining why we were withdrawing him from the facility.... i never even received an acknowledgement from either. You would think if they cared about the directors poor communication skills that they would follow up the issues mentioned. We decided to remove him not only for his safety (changing to non-secure) but honestly who can be bothered to deal with a director who is not approachable and wont listen everytime an issue arises. We noticed he was always wearing the same clothes and was never shaved. When the issue was addressed we were told they only do showers every third day. They do this by default, unless you request otherwise. My grandad is incontinent (urine and faecal) so every 3 days is unacceptable. My grandad also asked once to go to the toilet, the staff member shut the door and when she came out said "all done" as if she toileted him. When went in and his pad was undone (he could have pulled on it) and when we went to do it up it was drenched with urine. We called the staff back in who looked and said "but I only just changed it 2 hours ago" and proceeded to do the pad back up. We told her to change it. I would not recommend this nursing home to anyone. Their hygiene standards is not good, the director isn't interested in your concerns, and head office is not interested either. Apart from changing his pad we had no issues with the staff, they all seemed lovely, but when mum visited a couple of times at 630pm the residents are already in bed. They also lock the front gate so you have to buzz in and it can take a long while before they let you in.

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kerry joy mitting May 13, 2015

My Husband has been in the Garden City Retirement Village since Janurary last year. There have been countless times I have complained to the staff and even wrote a letter to head office, who referred me back to the Director of nursing , who I had already spoke to and was told in no uncertain terms that her nurses were fully qualified and was brushed off like a child. I am 62 yrs, So was not very happy. I have shed many tears about this and wish I could get him into a home closer to where I live.It is very inconvenient to visit him where he is. I have tried many other nursing homes but to no avail. Because he has already been placed, they think it is not an urgent matter any more. This Home is not looking after my husband. I have complained so many times but it falls on deaf ears. I am NOT being heard. I have picked my husband up for an outing on many occasions and he is unshaven and unkempt. Sometimes he has the same clothes on from when I saw him last 5 days ago.. I dont know where to go for help as These people are not listening, it is so exasperating. I NEED HELP! Thankyou Kerry Joy Sutherland

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Garden City Retirement Home

Garden City Aged Care Services is conveniently located at Tryon Street, Upper Mount Gravatt and is within easy walking distance to the Garden City Shopping Centre. This purpose built home has two accommodation options. Firstly single room ensuites with kitchenette and secondly a small homelike secure cottage called Palm Court. Our kitchenette rooms cater to residents with both low and care support needs. Residents have the choice of dining, activities and relaxation in the newly refurbished dining and lounge areas or enjoying private time in their own rooms. Palm Court our secure cottage has a classic, timeless style reflecting a boutique hotel. The common areas have been specifically designed to enhance quality of life and maximise well-being for people with severe dementia. Special benefits of this home include: staff expertise in dementia care, access to professionals such as dentist, occupational therapist and speech pathologist, and a robust leisure and lifestyle program.

Available Rooms

Room Name

Palm Court

Type

Single room + no bathroom or ensuite

Occupancy

1

No of rooms

14

Room size (sqm)

22 m2

Room Description

Palm Court offers a small home like environment providing secure dementia care.
As expert dementia care specialists we understand the importance of a familiar environment for residents to enhance feelings of safety and well-being. Therefore we encourage residents to tailor their rooms with precious and treasured keepsakes ensuring memories and experiences are maximised.
The rooms are within a recently refurbished cottage that has a classic timeless interior style reflecting a boutique hotel. Residents are comforted by the elegant surrounds and familiar objects dart. Rooms have large windows allowing in natural light and ventilation and also views of the surrounding gardens.

Common Areas Description

The common areas have been specifically designed to enhance quality of life and maximize health outcomes and well-being.
The open plan of our home allows ease of physical and visual access to promote positive clinical outcomes.
Residents are encouraged and supported to continue in everyday activities such as using the home-style kitchen which has been designed specifically to support people with dementia andor reduced mobility. The open plan communal areas have been designed to optimize everyday living experiences promoting independence and mirroring home life.
As an organization we value the identity and independence of our residents and the common areas choice of artworks and furnishings reflect the generation and previous experience of our residents.
Given the different experiences of our residents the sitting areas have been subtly divided into warm and inviting zones that can be used as quiet areas for intimate family gatherings or for larger social activities.
There is a large sun-protected outdoor entertainment area for enjoyment of the outdoors and welcoming visitors. The contemporary gardens are designed for interaction by residents and comprise vegetable flower mobile gardens as well as a chicken coop and bird aviary.

Room Name

Garden City

Type

Single room + ensuite

Occupancy

1

No of rooms

40

Room size (sqm)

20 m2

Room Description

Garden City Aged Care Services offers single ensuited rooms with a kitchenette. Our spacious rooms are re-decorated to a high standard. This enables independent and private living but also the size and standard of the rooms facilitiates delivery of high care to meet the varying needs of our residents. We encourage residents to tailor their rooms with precious and treasured keepsakes ensuring memories and experiences are maximised. All rooms are accessed via the main corridors and have access to the balcony or verandah direct from the room. Rooms have large windows allowing natural light and ventilation and views of the surrounding gardens and community.
Ensuites have walk-in showers and easy access toilets to enhance independent living.

Common Areas Description

Residents of these rooms have access to communal areas including a family style lounge and dining rooms. Furniture is traditional lightweight and evokes the everyday feel and comfort of home. The lounge area have been subtly divided into warm and inviting zones that can be used as quiet areas for intimate family gatherings or for larger social activities. Located in the lounge area is a computer hub and library.
The dining area has been designed to enhance the social and physical aspects of dining. Residents are served by the kitchen which is adjoining to the dining room. Residents are offered a choice of meals which can encompass traditional and multi-cultural tastes. We encourage dining as a valued and social part of everyday life however we offer in-room dining for those who choose or need this option.
There is a large sun-protected outdoor entertainment area for enjoyment of the outdoors and welcoming visitors. There are also extensive gardens that residents are invited and encouraged to enjoy. This is supported as part of our lifestyle program.

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