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Goodwin Ralph Cartwright Centre

2.88 8 Reviews | Write a Review

Operator Average Quality
(12 Reviews)

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Review Goodwin Ralph Cartwright Centre
8 reviews sorted by Date Rating Type
Mathias8851 Sep 25, 2018

Very poor staff care especially around dementia. End of life care was appalling. Management meetings were a waste of time. Would never recommend.

Was this review helpful?  1

Helmer1988 Oct 28, 2016

Poorly trained staff, very limited RN's in each area. This leads to poor care and little or no nursing services. What's saddest is that the staff really have no interest in the resident. Dare to ask a question or give feedback and things get worse. Really poor communication between staff so no messages get passed on. I have tried escalating issues, but that falls on deaf ears. Would not recommend.

Was this review helpful?  2

Marcel3809 Mar 01, 2016

They, senior management, do not appear at all interested in looking after the mental well being of their residents. Their appears to be no support for their staff or any new initiatives. Extremely disappointed

Was this review helpful?  3

Keon4893 May 26, 2015

I am a nurse and my friend was in this facility,although the care improved it didn't improve until I threatened to go to the authorities. I often found her in a bed of her own Pooh that had dried on to her. They often would forget to bring her meals when I was there. It was a disgrace ..It says a lot about accountability when an organisation puts cloudy contact on the nurses station preventing the residents being seen and preventing relatives and residents getting help when someone has fallen out of their chair etc.... I think it looks like a nice hotel but needs reviewing as there is an obvious problem. It was improving but my concern is that they will slip back into bad ways again as it was a constant problem that had to be constantly addressed . I wouldn't put my loved one in this place,

Was this review helpful?  17

England May 23, 2015

Three 'AAA's of aged care we should be working on AGED care facilities should not be treated solely as a business and be more homely AGED care workers should be given credit for the job they do and paid accordingly for their qualifications. We then wouldn't have so much turn over in staff, leading to an unsettled environment AGED care should not be treated like the end of life, Aboriginal and Asian communities use the wisdom of their elders to benefit their communities

Was this review helpful?  6

Family of May 14, 2015

Poor communication from staff; inadequate knowledge from carers/nurses to be delivering medications; lack of orientation for families of residents; medications have been completely missed or given late; messages not passed along.

Was this review helpful?  6

Rachel2337 May 13, 2015

My sister has been a resident in David Harper House since it opened. I visit at least twice a week and am always impressed by the level of care she and other residents receive. Staff treat everyone with great kindness and respect, and this is extended to the more difficult dementia and high care patients. The House is always immaculately clean and the air fresh. Actiivities and exercise classes are appropriate to the level of care needed. I have no criticisms but only praise for the quality of the staff and building.

Was this review helpful?  5

Kennith4158 Apr 26, 2014

comfortable building, great staff, very good food

Was this review helpful?  5

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Goodwin Ralph Cartwright Centre

Situated within a lively retirement living village, David Harper House is part of the development named Best Retirement Living Development 2015, at the Property Council of Australia awards. David Harper House brings quality, innovation and peace of mind to families and residents from Canberra’s south side. Boasting advanced technology systems and purpose-built structures, David Harper House reflects the needs and wants of Australia’s ageing population. This two storey facility features rooms with private ensuites, dining areas on each floor, environmentally sustainable design elements, a full-time activity coordinator, allied health specialist rooms, an internet cafe and a sunny waterfront balcony.

Available Rooms

Room Name

Couples room, David Harper House

Type

Shared room + ensuite

Occupancy

2

No of rooms

10

Room size (sqm)

23 square metres (excluding ensuite)

Room Description

Designed for a couple our spacious and light-filled couples rooms at David Harper House all come fully furnished with everything you need for a comfortable and private lifestyle. Includes desk and chair lounge chair storage space flat screen TV and reverse cycle air conditioning. Rooms are phone and internet-ready.

Common Areas Description

David Harper House offers 247 onsite nursing and one-to-one nurse clinics for deeper levels of personalised care.

Daily organised activities ensure an active social life and theres a range of wellness classes and health facilities to help ensure your quality of life.

At David Harper House you also have access to

Large central dining area
Private lounge areas
Internet caf
Large balconies on each level
Walking paths through established gardens and to the Goodwin Pond and jetty
Secure garden and bird aviary
BBQ area
Health and wellness programs
Hydrotherapy bath
Onsite hairdresser

Room Name

Clover Cottage

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

16

Room Description

Stylish Suburban Living
Surrounded by courtyards and gardens for residents to enjoy in safety and comfort this cottage-style home provides low high and dementia-specific care services to allow residents to stay at Goodwin as long as possible. Residents will enjoy a friendly activity centre large family dining room and hairdresser.

At Monash as in all our aged care facilities we invest in the latest equipment and training methods to enable our staff to provide the very best standards of care. Residents will benefit from our quality care approach and family and friends will enjoy visiting as often as they want.

Clover cottage is a secure memory support wing. It boasts traditional cottage style rooms in good condition and quality. Rooms are carpeted with in-slab heating. They are freshly painted with good garden views and each has a private bathroom

These rooms are clean and comfortable and enjoy good natural light and access to two secure garden areas with a private bird aviary in one garden.

Residents are able to access large screen TV with Skype capabilities and activity staff trained to assist in Skype.

Common Areas Description

Clover cottage has clean and comfortable common areas with cottage style dining and lounges areas that have TV Foxtel.

The common areas are air-conditioned and enjoy good natural light and access to two secure garden areas.

Our memory support rooms are purpose built to support residents with a wide range of care requirements.

Our memory support wing offers two loungedining areas sharing a common kitchenette.

Room Name

David Harper House Super Suite

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

23

Room Description

Opened in 2013 these rooms are in excellent condition fully carpeted and include soft furnishings two lounge chairs timber credenza two cupboards lockable drawers electric bed flat screen TV mini fridge tea and coffee making facilities and individually controlled air-conditioning. Each room has a private bathroom telephone connectivity free Wi-Fi access.
These rooms have ranging view including views of the Brindabellas and water views.
Each room has a private bathroom telephone connectivity free Wi-Fi access.

Common Areas Description

Opened in 2013 this two storey building includes several room options with private ensuites lounges and dining areas on each floor for private relaxation or activities as residents wish. Residents at David Harper House benefit from amenities such as an onsite Activity Officer access to Allied Health specialists hairdresser and dedicated areas for activities and socialising to name a few.
Features include a large central dining area with a kitchenette private lounges assess to the internet cafe and lovely walking paths surrounded by established gardens jetty by the pond. The common areas are air-conditioned and enjoy good natural light and access to the secure garden with a bird aviary BBQ area and large balconies on each level.
This village was awarded Best Retirement Living Development of the Year 2015 by the Property Council of Australia.

Room Name

David Harper House Single Lake View

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

16

Room Description

Opened in 2013 these rooms are in excellent condition fully carpeted and include soft furnishings two lounge chairs timber credenza two cupboards lockable drawers electric bed flat screen TV mini fridge tea and coffee making facilities and individually controlled air-conditioning. Each room has a private bathroom telephone connectivity free Wi-Fi access.
These rooms have ranging view including views of the Brindabellas and water views.
Each room has a private bathroom telephone connectivity free Wi-Fi access.

Common Areas Description

Opened in 2013 this two storey building includes several room options with private ensuites lounges and dining areas on each floor for private relaxation or activities as residents wish. Residents at David Harper House benefit from amenities such as an onsite Activity Officer access to Allied Health specialists hairdresser and dedicated areas for activities and socialising to name a few.
Features include a large central dining area with a kitchenette private lounges assess to the internet cafe and lovely walking paths surrounded by established gardens jetty by the pond. The common areas are air-conditioned and enjoy good natural light and access to the secure garden with a bird aviary BBQ area and large balconies on each level.

Room Name

Azalea Cottage

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

16

Room Description

Stylish Suburban Living
Surrounded by courtyards and gardens for residents to enjoy in safety and comfort this cottage-style home provides low high and dementia-specific care services to allow residents to stay at Goodwin as long as possible. Residents will enjoy a friendly activity centre large family dining room and hairdresser.

At Monash as in all our aged care facilities we invest in the latest equipment and training methods to enable our staff to provide the very best standards of care. Residents will benefit from our quality care approach and family and friends will enjoy visiting as often as they want.

Traditional cottage style rooms in good condition and quality. Rooms are carpeted with In-slab heating. They are freshly painted with good garden views and each has a private bathroom.

These rooms are clean and comfortable. Rooms have in-slab heating and enjoy good natural light and access to the secure garden

Common Areas Description

Azalea Cottage has large clean and comfortable common areas with cottage style dining and lounges areas that have TV Foxtel.

The common areas are air-conditioned and enjoy good natural light and access to the secure garden.

All rooms have full sized windows allowing natural light to bathe the rooms. All rooms have phone connection points and phones can be easily connected by contacting your service provider.

Room Name

Bluebell Cottage

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

16

Room Description

Stylish Suburban Living
Surrounded by courtyards and gardens for residents to enjoy in safety and comfort this cottage-style home provides low high and dementia-specific care services to allow residents to stay at Goodwin as long as possible. Residents will enjoy a friendly activity centre large family dining room and hairdresser.

At Monash as in all our aged care facilities we invest in the latest equipment and training methods to enable our staff to provide the very best standards of care. Residents will benefit from our quality care approach and family and friends will enjoy visiting as often as they want.

Bluebell offers two room configurations in a traditional cottage style. Rooms are in good condition and quality. Rooms are carpeted with In-slab heating. They are freshly painted with good garden views and each has a private bathroom

These rooms are clean and comfortable and include air-conditioning. They enjoy good natural light and access to lovely gardens

Common Areas Description

Bluebell has comfortable common areas with cottage style dining and lounges areas that have TV Foxtel.

The common areas are air-conditioned and enjoy good natural light and access to the lovely gardens.

Bluebell residents have access to day spabath facilities. Phone connection is available in every room.

The main dining room has a kitchenette available to residents and is stocked with a range of hot and cold beverages and snack items.

Room Name

David Harper House Single Garden View

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

16

Room Description

Opened in 2013 these rooms are in excellent condition fully carpeted and include soft furnishings two lounge chairs timber credenza two cupboards lockable drawers electric bed flat screen TV mini fridge tea and coffee making facilities and individually controlled air-conditioning. Each room has a private bathroom telephone connectivity free Wi-Fi access.
These rooms have ranging view including views of the Brindabellas and water views.
Each room has a private bathroom telephone connectivity free Wi-Fi access.

Common Areas Description

Opened in 2013 this two storey building includes several room options with private ensuites lounges and dining areas on each floor for private relaxation or activities as residents wish. Residents at David Harper House benefit from amenities such as an onsite Activity Officer access to Allied Health specialists hairdresser and dedicated areas for activities and socialising to name a few.
Features include a large central dining area with a kitchenette private lounges assess to the internet cafe and lovely walking paths surrounded by established gardens jetty by the pond. The common areas are air-conditioned and enjoy good natural light and access to the secure garden with a bird aviary BBQ area and large balconies on each level.

Room Name

David Harper House King Single

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

17.5

Room Description

Opened in 2013 these rooms are in excellent condition fully carpeted and include soft furnishings two lounge chairs timber credenza two cupboards lockable drawers electric bed flat screen TV mini fridge tea and coffee making facilities and individually controlled air-conditioning. Each room has a private bathroom telephone connectivity free Wi-Fi access.
These rooms have ranging view including views of the Brindabellas and water views.
Each room has a private bathroom telephone connectivity free Wi-Fi access.

Common Areas Description

Opened in 2013 this two storey building includes several room options with private ensuites lounges and dining areas on each floor for private relaxation or activities as residents wish. Residents at David Harper House benefit from amenities such as an onsite Activity Officer access to Allied Health specialists hairdresser and dedicated areas for activities and socialising to name a few.
Features include a large central dining area with a kitchenette private lounges assess to the internet cafe and lovely walking paths surrounded by established gardens jetty by the pond. The common areas are air-conditioned and enjoy good natural light and access to the secure garden with a bird aviary BBQ area and large balconies on each level.

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