Green Hills Residential Care Service

Disappointed in facility and staff accountability. There is a need for same staff rostered and attached to residents for case management and accountability. Continual disappointing experiences for my mother over several years.

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Both my parents were in Greenhill nursing home, I was very impressed with the care and kindness in regard to my parents,

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My Mum was a resident here and the care was of a high standard.

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The staff at the nursing home are always friendly and polite to visitors and treat the residents with the best of care. The building itself is very well set out. Activities are provided and residents are encouraged to participate. There are also beautiful gardens.

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I have visited my grandparents at Greenhills a few times and have enjoyed the friendly staff, from nurses to groundskeepers, and the residents I visited all seemed happy ... I don't appreciate the backstabbing I hear going on from upper management and a few key staff but thats hearsay from residents and only in the last couple of years. I don't know why it has changed so much, but I haven't been for a few months so my visits are less frequent due to my own responsibilities. I'm happy that the buildings look fantastically maintained though after all these years and so do the living quarters. The care for my Grandparents and their friends is still happening on a high level, so I am very pleased with that!

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I was devastated to learn that my mother would have to go into high care. I thought that it would be terrible and she would just hate and therefore we would be upset and anxious. However, I had no need to worry. She is relatively happy (no place like home) and I can sleep nights because I know she is well cared for. The building is not exactly modern, but I have come to realise that the two main features of a good nursing home are 10 the quality of the staff and 2) the quality and variety of the food. If the staff present as truly enjoying the personalities and the humour of their clients and that they are willing to go to that little bit of extra effort, I believe that the home is probably already 90% good. At my mother's home, almost every staff member treats the oldies as important and worth caring for. They have little jokes with them and ask them questions which tell me as an observer that the staff member perceives the oldies as "people" who were once active, loving and laughing. The really good staff engage with the clients. When your mother is being looked after by such people, you can go home and sleep at night. It makes me feel very happy and appreciative when I go in to see mum and I see that someone has done her make up, someone has tried to colour co-ordinate her clothes and brush her hair nicely. I suppose I want her carers to see her and care for her as the person that I see her. I have been very pleased with the food standard at my mum's nursing home. It is cooked on site and I can walk up to the kitchen and talk to the staff. If it were being brought in frozen, it would be hideous. The food is lovely and the rest of the family often elects to have a meal with mum. It is not quite as good as what mum would have cooked for herself, but it is certainly up there. My mother lost a great deal of weight during her illness and couldn't bear eating hospital food. By comparison, the food at mums home is exceptional. My only criticism ( if I have to make one) is that there never seems to be enough staff available immediately after meals to take the clients to the toilet. Many of the staff are occupied in feeding the people who are unable to feed themselves. After meals seems to be when everyone decides that they need the toilet. I don't know how you get around that. It is a relatively minor matter compared to all of the good things that go on at the home.

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Staff were good, and very helpful but management left a lot to be desired

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