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Green Hills Residential Care Service

3.86 7 Reviews | Write a Review

Operator

Operator Average Quality
(20 Reviews)

Room Vacancies:

Residential Accommodation Deposit:

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  • Quality of food
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Review Green Hills Residential Care Service
7 reviews sorted by Date Rating Type
Kenya3760 Mar 14, 2016

Disappointed in facility and staff accountability. There is a need for same staff rostered and attached to residents for case management and accountability. Continual disappointing experiences for my mother over several years.

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Robyn Beadle Jul 08, 2015

Both my parents were in Greenhill nursing home, I was very impressed with the care and kindness in regard to my parents,

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Sheila4851 Jun 29, 2015

My Mum was a resident here and the care was of a high standard.

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Community Visitor May 28, 2015

The staff at the nursing home are always friendly and polite to visitors and treat the residents with the best of care. The building itself is very well set out. Activities are provided and residents are encouraged to participate. There are also beautiful gardens.

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Brooks7913 May 25, 2015

I have visited my grandparents at Greenhills a few times and have enjoyed the friendly staff, from nurses to groundskeepers, and the residents I visited all seemed happy ... I don't appreciate the backstabbing I hear going on from upper management and a few key staff but thats hearsay from residents and only in the last couple of years. I don't know why it has changed so much, but I haven't been for a few months so my visits are less frequent due to my own responsibilities. I'm happy that the buildings look fantastically maintained though after all these years and so do the living quarters. The care for my Grandparents and their friends is still happening on a high level, so I am very pleased with that!

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Wendy Penman May 22, 2015

I was devastated to learn that my mother would have to go into high care. I thought that it would be terrible and she would just hate and therefore we would be upset and anxious. However, I had no need to worry. She is relatively happy (no place like home) and I can sleep nights because I know she is well cared for. The building is not exactly modern, but I have come to realise that the two main features of a good nursing home are 10 the quality of the staff and 2) the quality and variety of the food. If the staff present as truly enjoying the personalities and the humour of their clients and that they are willing to go to that little bit of extra effort, I believe that the home is probably already 90% good. At my mother's home, almost every staff member treats the oldies as important and worth caring for. They have little jokes with them and ask them questions which tell me as an observer that the staff member perceives the oldies as "people" who were once active, loving and laughing. The really good staff engage with the clients. When your mother is being looked after by such people, you can go home and sleep at night. It makes me feel very happy and appreciative when I go in to see mum and I see that someone has done her make up, someone has tried to colour co-ordinate her clothes and brush her hair nicely. I suppose I want her carers to see her and care for her as the person that I see her. I have been very pleased with the food standard at my mum's nursing home. It is cooked on site and I can walk up to the kitchen and talk to the staff. If it were being brought in frozen, it would be hideous. The food is lovely and the rest of the family often elects to have a meal with mum. It is not quite as good as what mum would have cooked for herself, but it is certainly up there. My mother lost a great deal of weight during her illness and couldn't bear eating hospital food. By comparison, the food at mums home is exceptional. My only criticism ( if I have to make one) is that there never seems to be enough staff available immediately after meals to take the clients to the toilet. Many of the staff are occupied in feeding the people who are unable to feed themselves. After meals seems to be when everyone decides that they need the toilet. I don't know how you get around that. It is a relatively minor matter compared to all of the good things that go on at the home.

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maddymay May 15, 2015

Staff were good, and very helpful but management left a lot to be desired

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Green Hills Residential Care Service

Surrounded by acres of established gardens Green Hills Residential Care Service has been a part of the Maitland community for over 30 years. Comprised of two separate care services, Green Hills provides both respite and permanent care. In addition to our residential care services we also offer Independent Living in our co-located retirement village, and Home Care Services to the local area.Situated opposite the local shopping centre and within easy reach of other amenities Green Hills is the perfect choice for those wanting a tranquil landscaped location that is also close to all the modern conveniences.

Available Rooms

Room Name

Nursing Home Single

Type

Single room + no bathroom or ensuite

Occupancy

1

No of rooms

6

Room size (sqm)

These rooms are 3.5m x 3.6m

Room Description

Furnishings and fittings include a bed bedside table and wardrobe. The bed is electric and specifically designed with resident comfort and convenience in mind. Storage of personal items is provided.

The room is private with access to a shared bathroom. The bathroom incorporates a shower toilet and mirror. Shower chairs are available if needed and each bathroom is fitted with handrails.

Heating and cooling is provided by reverse cycle air conditioning to each room.

Each room includes a telephone outlet and an emergency nurse call button with staff on duty 24 hours a day.

The rooms are refurbished as required prior to new residents entering the service.

The rooms have views of either the landscaped grounds gardens or local bushland.

Common Areas Description

The facility has a dining area which is 110m2. The 119m2 lounge area is furnished with lounge chairs and is also utilised as an activities area. This area has reverse cycle air conditioning Austar is connected and can be viewed on a large screen TV. CDs and DVDs are also available.

The facility has extensive grounds and an internal courtyard.

Room Name

Lodge

Type

Single room + ensuite

Occupancy

1

No of rooms

50

Room size (sqm)

These rooms are 5.6m x 3.6m

Room Description

Furnishings and fittings include a bed bedside table dressing table with mirror and wardrobe. The bed is electric and specifically designed with resident comfort and convenience in mind. Storage of personal items is provided.

The room is private with a private ensuite. The bathroom incorporates a shower vanity toilet and mirror. Shower chairs are available if needed and each bathroom is fitted with handrails.

Heating and cooling are provided by a ceiling fan and wall mounted heater and there is air conditioning in the hallways outside each room.

Each room includes a telephone outlet and an emergency nurse call button with staff on duty 24 hours a day.

The rooms are refurbished as required prior to new residents entering the service.

The rooms have views of the landscaped grounds gardens or local bushland.

Common Areas Description

The facility has one dining area which is 18m x 7m in size has comfortable
seating for dining as well as recreational purposes. The room is well lit and
residents are welcome to sit and enjoy a catch up with friends and family.
The main lounge area is generous in size is furnished with lounge chairs
and there is a separate activities area that includes tables chairs and a
shuffleboard table. Activity and dining areas have reverse cycle air
conditioning. Austar is connected in the activities room which also includes a
large screen TV. CDs and DVDs are available.
The facility has extensive grounds and gardens and an outdoor area with
outdoor furniture herb gardens and a BBQ. The area is protected by a sun
shade.
The Lodge is situated directly opposite The Green Hills Shopping Centre
and there is a regular bus service.

Room Name

Nursing Home Shared

Type

Shared room + no bathroom or ensuite

Occupancy

4

No of rooms

21

Room size (sqm)

These rooms range from 5.6m x 3.6m to 6.3m x 5.5m

Room Description

Furnishings and fittings include a bed bedside table and wardrobe. There are curtain dividers for privacy. The bed is electric and specifically designed with resident comfort and convenience in mind. Storage of personal items is provided.

The room is shared with access to a shared bathroom. The bathroom incorporates a shower toilet and mirror. Shower chairs are available if needed and each bathroom is fitted with handrails.

Heating and cooling is provided by reverse cycle air conditioning to each room.

Each room includes a telephone outlet and an emergency nurse call button with staff on duty 24 hours a day.

The rooms are refurbished as required prior to new residents entering the service.

The rooms have views of either the landscaped grounds gardens or local bushland.

Common Areas Description

The facility has a dining area which is 110m2. The 119m2 lounge area is furnished with lounge chairs and is also utilised as an activities area. This area has reverse cycle air conditioning Austar is connected and can be viewed on a large screen TV. CDs and DVDs are also available.

The facility has extensive grounds and an internal courtyard.

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