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HammondCare Residential Care Bond House

3 1 Review | Write a Review

Operator
HammondCare

Operator Average Quality
(26 Reviews)

Room Vacancies:
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  • Quality of information provided
  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality

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HammondCare Residential Care Bond House     (02) 8788 3000

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Review HammondCare Residential Care Bond House
Quality of information provided
Helpfulness of staff
Quality of ambiance & general environment
Overall quality
Quality of building
Quality of staff & care
Quality of food
Quality of lifestyle & wellbeing
Overall quality
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1 reviews sorted by Date Rating Type
Darron2313 Jun 28, 2015

Our family agreed to our Mums request to move her to aged care as through illness and her age she became non ambulant, the facility we moved her to had a good reputation. She had a room to herself which was ok but no air conditioning luckily the temperatures were not extreme in her room, the response to the nurse call was up to a two hour wait, which I complained was excessive when one needs to go to the toilet. I made several complaints about the food but nothing changed, it was like the catering staff did not give a rats. Ok her requirements were different as she did not eat poultry and was fussy, but most days I checked the available menu it was some form of chicken. They asked for feedback and I gave it but they did not want to change. The doctor assigned to her did not listen to our input about her medical history, hence when she had a re-occurrence with a previous condition it was just passed of as ageing and her organs wearing out. She passed away in hospital even though the doctor did not want her taken out of the nursing home. The death certificate attributed her passing in part to malnutrition and dehydration.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About HammondCare Residential Care Bond House

Available Rooms

Room Name

Shaw & Poate Homes - single

Type

Single room + no bathroom or ensuite

Occupancy

1

No of rooms

46

Room size (sqm)

12-16m2

Room Description

The bedrooms in Shaw and Poate Nursing Homes come with a bed a wardrobe and a bedside table and residents are encouraged to bring their own furniture soft furnishings and mementos to make their rooms familiar and comfortable. Each of the rooms has a window and a wardrobe. The bedrooms also have a fan and a nurse call point by the bed. All the bedrooms in Shaw and Poate Nursing Homes have an ongoing maintenance program to ensure that they remain in good condition.

Common Areas Description

There are a range of common areas including
Poate Sitting Room which has a TV and comfortable lounge chairs.
Poate Dining Room with small tables and chairs that can be rearranged for comfortable group dining.
A small sitting room with a TV an organ lounge chairs and room for wheelchairs and water chairs.
An outdoor courtyard which has ramp access a well-maintained garden a deck with benches and tables a barbecue and a shaded area.
The Shaw Dining Room with small tables and chairs comfortable for group dining.
The Shaw Activities Room which has a TV a piano and chairs.
The Shaw Sitting Room which has tables and chairs.

Room Name

Jones Hostel

Type

Single room + ensuite

Occupancy

1

No of rooms

52

Room size (sqm)

Ave. Approx. 16m2

Room Description

The bedrooms in Jones Hostel come with a bed a wardrobe and a bedside table and residents are encouraged to bring their own furniture soft furnishings and mementos to make their rooms familiar and comfortable. Each of the rooms has a window and a wardrobe and some rooms also have a private verandah. The bedrooms also have a fan and a nurse call point by the bed. All the bedrooms in Jones Hostel have an ongoing maintenance program to ensure that they remain in good condition.

Common Areas Description

These common areas include
A main dining room with small dining tables and chairs for comfortable group dining a piano and a deck with outdoor furniture.
Two large verandahs with outdoor furniture and a range of pot plants.
The Burt Sitting Room with bookshelves a TV DVD player tables and chairs and a number of comfortable lounge chairs.
A smaller wing dining room containing small tables and chairs for comfortable group dining.
A visitors room with a table and chairs and a kitchenette that is fitted out with a fridge toaster and microwave.
A TV room with another TV and large table and chairs for activities.
A sitting room with desks two computers and comfortable lounge chairs.
A common room with comfortable lounge chairs.

Room Name

Shaw & Poate Homes - shared

Type

Shared room + no bathroom or ensuite

Occupancy

3

No of rooms

8

Room size (sqm)

Ave. Approx. 16m2

Room Description

The shared rooms in Shaw and Poate Nursing Homes have either two or three beds to a room. Each room comes with a bed and a bedside table and residents are encouraged to bring their own furniture soft furnishings and mementos to make their rooms familiar and comfortable. Each of the rooms has a window and wardrobes. The bedrooms also have a fan and a nurse call point by the bed. All the bedrooms in Shaw and Poate Nursing Homes have an ongoing maintenance program to ensure that they remain in good condition.

Common Areas Description

There are a range of common areas including
Poate Sitting Room which has a TV and comfortable lounge chairs.
Poate Dining Room with small tables and chairs that can be rearranged for comfortable group dining.
A small sitting room with a TV an organ lounge chairs and room for wheelchairs and water chairs.
An outdoor courtyard which has ramp access a well-maintained garden a deck with benches and tables a barbecue and a shaded area.
The Shaw Dining Room with small tables and chairs comfortable for group dining.
The Shaw Activities Room which has a TV a piano and chairs.
The Shaw Sitting Room which has tables and chairs.

Room Name

Lavender Suite

Type

Single room + ensuite

Occupancy

1

No of rooms

9

Room size (sqm)

Ave. Approx. 20m2

Room Description

The bedrooms in the Lavender Suite come with a bed a wardrobe and a bedside table and residents are encouraged to bring their own furniture soft furnishings and mementos to make their rooms familiar and comfortable. Each of the rooms has a window a wardrobe and a private verandah. The bedrooms also have a fan and a nurse call point by the bed. Each room also has a foldout bed to accommodate visiting relatives. All the bedrooms in the Lavender Suite have been recently refurbished and repainted and have an ongoing maintenance program to ensure that they remain in good condition.

Common Areas Description

The Thomas Sitting Room contains comfortable lounge chairs a kitchenette with coffee making facilities. and a TV.

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