HammondCare Residential Care Horsley

Hammondcare Horsley is a good facility that on the whole offers overall good quality care to its residents They provide clean rooms and facilities and good (but not great) basic food The staff tend to resident's personal needs and hygiene in a reasonably dignified manner, with daily showers, etc., but fall down on things like fingernail cleaning (which I've had to mention a couple of times) and ear ring hole cleanliness (had to permanently remove mother's ear rings because of how gross they had become (including smelly) - staff were completely unaware So they manage things at the macro level well, but need substantial work on the minutiae that an individual would provide themselves if able Probably a function of under-resourcing and under-staffing Can take a few days for a Dr to see resident if unwell, and getting to see a specialist is very difficult to organise

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My dad is in care and whilst some of the staff are fantastic some of the staff just do not seem to care and are only there to get their pay cheque. I understand staff are there for the residents but some care needs to be taken when dealing with the partner (in this case my mum) who is not in care but is coming in everyday to see them. This is an extremely hard time for them as well and as my father has vascular dementia he does not remember my mum so staff need to be a little more careful when dealing with my mum and not just throw comments like "you know he has dementia" back at my mother when she says something.But in saying that there are some absolutely fantastic staff who go above and beyond to help. There is one RN who is so rude to my mother and is very condescending but all the rest are wonderful. I know how hard there carers work and 90% need a medal. But the ones who either sleep through shifts or they just ignore the residents and when the residents are hurt 5 week ends out of 6 something needs to be done. What I would also like to see is if there could be more activities introduced to keep the residents happy and active could benefit staff and residents alike.

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