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East Parkway, Northgate SA 5085
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Operator Average Quality
(34 Reviews)
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Helping Hand Northgate 1300 653 600
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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.
My grandma had respite at this facility. She's what you'd call a bit of a complainer, but in the time she was here, not one complaint! We all noticed how lovely and chatty the staff were too.
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Following all the media regarding the shocking non care of the elderly I am so glad that my mother resides in Helping Hand. The only reason I gave 4 stars to staff care is because they need more staff to continue to provide great service. The staff at Helping Hand Northgate are excellent and working very hard - they will burn out and turn over will occur - this is not good for Helping Hand, existing staff and most of all the residents.
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Very happy with staff and facility
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Purpose built facility, happy residents.
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The staff don't communicate with my loved one who needs their communication written on a board to understand 99 percent of what's being said . The only time their board is written on is when family visit so that's only 20 percent of her life in a week :( that is so sad because 80 percent of her time she's alone in her own world guessing people's words . The building is beautiful and staff friendly but that doesn't help my loved one stuck there in her own world without a basic need fulfilled their communication needs :(
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2
Yes a beautiful place to relax and retire peacefully, with excellent care around the clock.Good quality of food, lifestyle activities and an abundance of compassion between staff and most residents of the facility. Over all a very clean and well maintained place with a lot of empathy. Ive secretly been observing this place for the last two years.My rating 9/10.Well done.Highley recommendable.
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1
Recently facility has changed hands and standards have dropped pity really
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1
My mother has been a resident in the secure dementia unit at Northgate for about 18 months, and initially I was very happy and would have given 5 stars across all areas but this has diminished over a short period of time. There has been a change of senior management 3 times since my mum entered care and a high staff turnover in the secure unit which is very confusing for my mother and others in care. Most of the staff are caring but they do not have time to dedicate to the residents as they are very understaffed. Sadly I would not recommend this place to others at this stage.
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This facility is purpose built for aged care. It also caters for demetia patients and respite care. My late Mother was in this facility for 2 years and her care and well being were of the utmost importance to staff and administration alike. I cannot speak highly enough of Northgate and would recommend it to people looking for placement.
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The facilities were brand new and therefor were excellent. The staff were mostly very good. The services provided were excellent. My only concern was the length of ti,e it took staff to respond to call button. This caused distress for my fathers law particularly when he needed to go to the toilet.
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