I had my father in this nursing home, not able to find RN they did not know meaning, they have mobile phones and this untrained staff would say to me his daughter “ we were told your not allowed to speak with him “. Hardly any staff spoke English, they were rude, arrogant and non caring. I have been a Nurse for 35 years and have never treated residents or family in this outrageous behaviour
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Idell8553
7 years ago
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Staff try hard but management are very cold and only look at $$$.
Very understaffed and poor communication from management.
As a result resident care and safety is not the best
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Hudson5412
7 years ago
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Since IRT took over the facility 2 yrs ago the quality of food has decreased. It is bland and hot food is usually served cold. Care staff are not as personable as they used to be and communication is poor.
Facility reply:
Dear Jennyfer7015, I thank you for taking the time to share your feedback with us. IRT Group is committed to providing the highest quality of care to our residents and I invite you to contact me directly at tholland@irt.org.au to further discuss any concerns, Kind regards, Tracey Holland, Customer Relations Manager
7 years ago
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Katelyn3532
7 years ago
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The facilities are regularly updated so it doesn't look tired and has a feel and smell of a home. ..not hospital which is sooo important. Multiple break out areas also means guests can have their own space for visitors.
Facility reply:
Dear Alaina5143, Thank you for taking the time to provide us with valuable feedback. We are delighted to hear that you are satisfied with the services we are providing and in particular our break out areas for time valuable spent with family and friends. Thanks again, for sharing your experience. Kind regards, Tracey Holland, Customer Relations Manager
7 years ago
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Harry
8 years ago
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Communication between staff and families is poor. Staff often have difficulty relaying messages. I have often taken family member out for afternoon and informed staff. Upon return the afternoon staff have said that they had no knowledge of my mother being taken out. They have then proceeded to blame me and say that they had to go and check the book at reception. This is not appropriate when I have followed the correct procedures. I understand tha...
Everything about IRT Berala on the Park has been designed to make you as comfortable as possible, while providing every opportunity to make new friends. You’ll enjoy four communal lounge areas and three dining areas with beautiful outdoor spaces where you can just enjoy the sunshine. All meals are prepared by IRT Catering using nutritious and fresh seasonal produce and all residents are welcome to take advantage of our social calendar.
Available RoomsUpdated as of March 2022
Room Name Premium I
Type Single room + ensuite
Occupancy 1
No of rooms 14
Room Size (sqm) 17.5sqm
Room Description
All rooms are kept clean and tidy by the expert staff at IRT Berala on the Park Aged Care. Residents are encouraged to bring in their favourite mementos of earlier years. Furniture is in keeping with the style of the building
The Residents Rooms includes:
' Built in wardrobes;
' Built in bed-side lockers including lockable drawers;
' Comfortable lounge style chair; and
' Visitor's chair
' Reverse Cycle air-conditioning is included in each room
' Residents' beds are electronic to enable care to be delivered with the least disruption to the resident.
' Each resident is provided with their own television by the facility.
Common Areas Description
Berala on the Park Offers:
' Variety of dining and recreational areas;
' Range of outdoor areas including sun deck and water features;
' Visitors' lounge;
' The Modern Hairdressing Salon is available for Residents - bookings are required.
' Residents have access to an outside entertainment area which is situated on the first floor.
' Planter gardens have been installed to enable residents to grow fruit and vegetables.
Room Name Superior
Type Single room + ensuite
Occupancy 1
No of rooms 41
Room Size (sqm) 20sqm
Room Description
All rooms are kept clean and tidy by the expert staff at IRT Berala on the Park Aged Care. Residents are encouraged to bring in their favourite mementos of earlier years. Furniture is in keeping with the style of the building
The Residents Rooms includes:
' Built in wardrobes;
' Built in bed-side lockers including lockable drawers;
' Comfortable lounge style chair; and
' Visitor's chair
' Reverse Cycle air-conditioning is included in each room
' Residents' beds are electronic to enable care to be delivered with the least disruption to the resident.
' Each resident is provided with their own television by the facility.
Common Areas Description
IRT Berala on the Park Offers:
- Variety of dining and recreational areas;
- Range of outdoor areas including sun deck and water features;
- Visitors' lounge;
- The Modern Hairdressing Salon is available for Residents - bookings are required.
- Residents have access to an outside entertainment area which is situated on the first floor.
- Planter gardens have been installed to enable residents to grow fruit and vegetables.
Room Name Value B
Type Shared room + shared bathroom
Occupancy 2
No of rooms 62
Room Size (sqm) 29(m2)
Room Description
All rooms are kept clean and tidy by the expert staff at IRT Berala on the Park Aged Care. Residents are encouraged to bring in their favourite mementos of earlier years. Furniture is in keeping with the style of the building
The Residents Rooms includes:
' Built in wardrobes;
' Built in bed-side lockers including lockable drawers;
' Comfortable lounge style chair; and
' Visitor's chair
' Reverse Cycle air-conditioning is included in each room
' Residents' beds are electronic to enable care to be delivered with the least disruption to the resident.
' Each resident is provided with their own television by the facility.
Common Areas Description
Berala on the Park Offers:
' Variety of dining and recreational areas;
' Range of outdoor areas including sun deck and water features;
' Visitors' lounge;
' The Modern Hairdressing Salon is available for Residents - bookings are required.
' Residents have access to an outside entertainment area which is situated on the first floor.
' Planter gardens have been installed to enable residents to grow fruit and vegetables.
Room Name Value A
Type Shared room + no bathroom or ensuite
Occupancy 2
No of rooms 8
Room Size (sqm) 27(m2)
Room Description
All rooms are kept clean and tidy by the expert staff at IRT Berala on the Park Aged Care. Residents are encouraged to bring in their favourite mementos of earlier years. Furniture is in keeping with the style of the building
The Residents Rooms includes:
' Built in wardrobes;
' Built in bed-side lockers including lockable drawers;
' Comfortable lounge style chair; and
' Visitor's chair
' Reverse Cycle air-conditioning is included in each room
' Residents' beds are electronic to enable care to be delivered with the least disruption to the resident.
' Each resident is provided with their own television by the facility.
Common Areas Description
Berala on the Park Offers:
' Variety of dining and recreational areas;
' Range of outdoor areas including sun deck and water features;
' Visitors' lounge;
' The Modern Hairdressing Salon is available for Residents - bookings are required.
' Residents have access to an outside entertainment area which is situated on the first floor.
' Planter gardens have been installed to enable residents to grow fruit and vegetables.
Room Name Premium II
Type Single room + ensuite
Occupancy 1
No of rooms 13
Room Size (sqm) 22.5(m2)
Room Description
All rooms are kept clean and tidy by the expert staff at IRT Berala on the Park Aged Care. Residents are encouraged to bring in their favourite mementos of earlier years. Furniture is in keeping with the style of the building
The Residents Rooms includes:
' Built in wardrobes;
' Built in bed-side lockers including lockable drawers;
' Comfortable lounge style chair; and
' Visitor's chair
' Reverse Cycle air-conditioning is included in each room
' Residents' beds are electronic to enable care to be delivered with the least disruption to the resident.
' Each resident is provided with their own television by the facility.
Common Areas Description
Berala on the Park Offers:
' Variety of dining and recreational areas;
' Range of outdoor areas including sun deck and water features;
' Visitors' lounge;
' The Modern Hairdressing Salon is available for Residents - bookings are required.
' Residents have access to an outside entertainment area which is situated on the first floor.
' Planter gardens have been installed to enable residents to grow fruit and vegetables.
Room Name Value A
Type Shared room + shared bathroom
Occupancy 3
No of rooms 8
Room Size (sqm) 27(m2)
Room Description
All rooms are kept clean and tidy by the expert staff at IRT Berala on the Park Aged Care. Residents are encouraged to bring in their favourite mementos of earlier years. Furniture is in keeping with the Shared room + shared external bathroom. style of the building The Residents Rooms includes: ' Built in wardrobes; ' Built in bed-side lockers including lockable drawers; ' Comfortable lounge style chair; and ' Visitor's chair ' Reverse Cycle air-conditioning is included in each room ' Residents' beds are electronic to enable care to be delivered with the least disruption to the resident. ' Each resident is provided with their own television by the facility
Common Areas Description
Berala on the Park Offers: ' Variety of dining and recreational areas; ' Range of outdoor areas including sun deck and water features; ' Visitors' lounge; ' The Modern Hairdressing Salon is available for Residents - bookings are required. ' Residents have access to an outside entertainment area which is situated on the first floor. ' Planter gardens have been installed to enable residents to grow fruit and vegetables