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IRT St Georges Basin

3.25 4 Reviews | Write a Review

Operator
IRT

Operator Average Quality
(88 Reviews)

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Residential Accommodation Deposit:

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Review IRT St Georges Basin
4 reviews sorted by Date Rating Type
Telly1093 Sep 25, 2018

The attitude of the carers is good, the ratio of staff to residents is poor. in addition, the quality of the food leaves a lot to be desired. It needs to be healthier and have more variety. There also needs to be more for the residents to do during the day.

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Alivia7605 May 18, 2017

The activities for residents who are confined to the dementia unit needs lots of improvement. My mum didn't have any stimulation nor any positive

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IRT

Hi Alivia7605. IRT Group is committed to providing the highest quality of care to our residents and your feedback is very important. Your comment has been passed onto management and I invite you to contact me directly at [email protected] with more information about your concerns. Kind regards, Fiona Kurtz, Contact Centre Manager
May 18, 2017

Paul8915 Aug 16, 2016

I cannot speak highly enough of the care staff and the kitchen an domestic staff. They are generally extremely caring and compassionate, very respectful and treat my mother with dignity. Unfortunately the same cannot be said for the physiotherapy staff. Their attitudes exude: Indifference, Rudeness, Condescension, Lack of Interest, Uncaring, Non-Compassionate, Lack of Respect and dignity, inability and unwilling to communicate with residents/relatives. Their actions confirm the above and show; roughness in physical handling of residents. Unwillingness to assist a resident in a chair to regain mobility. Should I go on?

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IRT

Dear Paul8915, apologies for the delay in responding to you. Thank you for your nice review. One of our main priorities is to ensure we treat all residents with respect and dignity, it is also important to create a warm and familiar atmosphere, so our residents will feel at home every day. Thank-you for taking the time to acknowledge our staff at St Georges Basin. I have passed on your compliments to management. Kind regards, Fiona Kurtz, Contact Centre Manager
Aug 22, 2016

Myrtis7440 Jun 11, 2015

The most important thing to me is that my dad is treated with respect and dignity. Both of those are honoured and then there is the love and support that is way beyond any star rating.

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IRT

Dear Kevin8337 Apologies for the delay in responding to you. Thank you for your lovely review. One of our main priorities is to ensure we treat all residents with respect and dignity, it is also important to create a warm and familiar atmosphere, so our residents will feel at home every day. We would like to thank you for publicly recognising our dedication and efforts at IRT St Georges Basin. Kind regards, Fiona Kurtz, Contact Centre Manager
Nov 17, 2015

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About IRT St Georges Basin

Available Rooms

Room Name

Value

Type

Single room + ensuite

Occupancy

1

No of rooms

8

Room size (sqm)

18(m2)

Room Description

Medium room fair views private bathroom

Common Areas Description

Homely dining areas for each section some with water views. Sitting areas for family and visitors quiet outdoor areas landscaped gardens. Comfortable lounge areas and community room.

Room Name

Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

9

Room size (sqm)

24(m2)

Room Description

Extra large room fair views.

Common Areas Description

Homely dining areas for each section some with water views. Sitting areas for family and visitors quiet outdoor areas landscaped gardens. Comfortable lounge areas and community room.

Room Name

Premium

Type

Single room + ensuite

Occupancy

1

No of rooms

73

Room size (sqm)

18(m2)

Room Description

Medium room fair views.

Common Areas Description

Homely dining areas for each section some with water views. Sitting areas for family and visitors quiet outdoor areas landscaped gardens. Comfortable lounge areas and community room.

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