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Killara Glades Care Community

2 2 Reviews | Write a Review


Operator Average Quality
(214 Reviews)

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Review Killara Glades Care Community
2 reviews sorted by Date Rating Type
Trinity872 Jul 31, 2017

The staff are generally very good, particularly at RN level, but there's been a high turnover at the GM level, so the care seems inconsistent. Clothes go missing, personal cupboards are untidy. Overall the food is good, with attempts made to have interesting and varied menus. A number of improvements have been made to the interior - bathrooms, floor coverings are new. I'm just not convinced that there is an emphasis on each individual resident, overlooked by the day to day running of the business.

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Mabelle9811 Feb 23, 2016

Opal Lourdes runs the nursing home and another accommodation within a larger retirement village which is run by another company. This review is about the Opal side of the operation. The buildings and grounds are good. Many of the staff are helpful and kind, however I have given the staff and care only 2 stars because of the abysmal state of the management. There is no continuity of care, inadequate training, and a management supervisor who has made the life of patients and the long term staff very difficult. The facility received a high rating a year ago. However it was after that Review that Opal took over. They removed supervisors and changed shifts, staff left, and the continuity of care was gone. New staff are inexperienced and untrained and clients give up on repeating to the stream of carers their most basic needs that the facility should know. They have pressed families to have all medications provided through a pharmacy with a relationship with Opal, which means that all medications are charged at the highest possible rate. This has also broken the continuity of relationship by familiies with their local pharmacists who have known their relatives and dealt with their medicatoins for often decades. A simple example is that dinner starts much earlier, because this suits the staff, but not the clients. The strain and anguish on people within the facilities and their families has led to this now being a place of very low wellbeing and overall quality. Family and clients are afraid to speak out, as are the good caring staff for fear of the management. I would recommend if possible that you avoid a "for profit" facility run by this company given our family's experience.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Killara Glades Care Community

Opal Lourdes is a single storey high care facility with 63 beds. Lourdes is located in the picturesque suburb of Killara and sourronded by established landscaped gardens. Our residents health, well being and overall happiness drives the high quality of care provided by dedicated Registered Nurses, Assitants in Nursing, Recreational Activity officers and General Service Officers.

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