My mum spent 5 years, the surroundings in her section were very good..it was fairly new at the time.The food wasn't good...not cooked properly, very little so we took food each time we visited.She was showered once or sometimes twice a week..staff permitting so we helped with that as well.There was one particular staff member that went out of her way to help mum who was in a wheel chair, so we were lucky but other then that we spent a lot of time...