I have had three relatives in facilities belonging to the same company - each experienced the same lack of care.

Dad was left on his own, unable to stand or walk and could not get to the toilet. He did not understand the call bell system. Only one staff member, a carer, really cared for him to shower and dress. Dad feel out of bed twice, trying to get up. Poor dad was terribly depressed at his situation and just wanted to die - which he did within 3 weeks. We never met the manager. The facility itself was very nice and the staff very friendly to us. As our ...

(1) Staff are very friendly and caring (2) Receptionists are friendly and very efficient (3) Food is fresh and well presented (4) Activities are fun and inclusive (5) Nurses and carers are very professional

My mother had dementia and would forget her way back as she wandered around the complex. All the staff were so good with her she would calm down so quickly. In her last week my sisters and I took turns being with her so she was not alone as she slipped away. We saw for ourselves the care she and others received and know that it takes special people to care for aged with such dignity and love. It was at her funeral that we realised how ...

My husband has been there for more than 1 year. He has advanced Alzheimer's. The care, love and help he is given there is the best I only dream of getting for him when I was faced with hard decision to make. They have outings planned, things to do each day, music, fun activities. Each person is judged individually for everything: eating abilities, responses, what their interests are, and helping them continue on with their lives as happy as they ...