Everything in this facility is to notch but i’m afraid the food is below par and is very average. It would be the only thing that would stop me recommending this place.

Family member had TCP at Gaynes Park Manor. Fabulous building and rooms - cafe on site etc; however the quality of the environment is not matched by the quality of the staff. Carers have no idea how to deal with old people. Nursing staff seem inattentive. Appointments are missed, blood tests not ordered. Resident issues eg difficultty putting on socks not noticed or ignored. Wet beds not dealt with, emails ignored. Paperwork insisted on but ignor...

Building is a little bit tired. A new building is soon to be constructed. Staff are fantastic always let me know when dad has a problem.

My husband has been a resident at Roselin Court for 2 years. He has not been greatly happy - and especially has had Dementia increasing - I feel as that is happening he seems to be more aggressive as he was not that type of personality. It hurts when a phone call informs me of his latest "attack". He is frustrated because he is immobile and severely deaf. Shouting by some staff does not help him to hear. The language barrier is a big problem - es...

Not enough experienced staff. Not enough staff. Very few staff really care, it's just a job.