Dear Irene82 We are sorry to hear you walked away from your tour of Lifeview The Willows a bit disappointed. At Lifeview, we pride ourselves on being an example of excellence by offering lifestyle choices in a supportive, homely residential environment. Every staff member at Lifeview is carefully selected to ensure they’re not only suitably qualified for the role, but that they are the right cultural fit to meet our L.I.F.E Principles (LAUGH – INTEGRITY – FOCUS – ENGAGE). You will be pleased to know that Lifeview The Willows is currently undergoing a full refurbishment. This facelift will see new carpets and fresh paint throughout as well as all new furniture and artwork. Providing a safe environment for residents and staff is our number one priority and we as an organisation have a target of zero harm. Adhering to this, feel rest assured that all Lifeview homes are fully accredited and regularly audited, including the home-like hydronic heaters. We are glad you like Horizon Happenings, Lifeview’s Social Support program, which incorporates Magic Moments and the 5 Ways To Make My Day initiatives for every resident. These innovative experiences help us to provide exceptional service whilst creating treasured moments. Thank you for taking the time to view Lifeview The Willows and provide us with this valuable feedback. Warm Regards Madeline Gall, Lifeview CEO