need more staff on afternoon shift. No staff in dining room when residents are eating.
Food and menu needs a lot of work. Food served not suitable for seniors.
Facility reply:
Dear Edmund4931,
Thank you very much for taking the time to share this with us. We will certainly be reviewing your feedback as part of our ongoing continuous improvement program.
For information, Lorocco monitors its staffing levels continuously to ensure care needs are met to the high standards we expect. From our information, Lorocco’s staffing levels are at least 15% higher than industry average.
Lorocco is proud of its menu and overall dining experience. The menu has been designed through consultation with residents and families to provide a range of choices and is reviewed by a certified dietician.
However, we are very interested in your specific feedback and Lorocco management are more than happy to discuss these comments further, if you wish. We can be contacted on (07) 3917 6800.
Kind regards,
Cheryl Targett
Facility Manager - Lorocco
6 years ago
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Liliane5874
6 years ago
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My sister has been in.this nursing home for three years. Her quality of life is a good as it can be in a facility.
The staff are friendly and efficient and are quick to notify me of any changes in her condition.
Food is well prepared and presented
And very tasty.
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Melisa9401
7 years ago
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We currently have both parents in care and are more than happy that they receive at The Brook. The staff are amazing and sometimes my Dad does not recognize me but he always has a😊smile for the carers. We would recommend The Brook to anyone.....
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Bev Allen
9 years ago
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My Dad moved into Care in November last year. The staff at Carindale Brook have not only made my Dad feel at home but have helped my Mum and our family adjust to this very stressful change. Mum and Dad have been together since their late teens, Dad is now 87 and Mum 85. You need a very special person to work in a Nursing Home and we are very lucky to have them all at Carindale Brook.
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megatt
10 years ago
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Cleanliness of the facility was very good! The menu had a good variety for the residents! Looked very appetizing.
Built over an inlet of Bulimba Creek, Carindale Brook has a picturesque setting whilst also being in close proximity to shopping centres, hospitals, specialist services & the Brisbane CBD. All of the 50 rooms are private bedrooms with their own ensuites, & many have private balconies. We provide care for people with a range of needs including dementia care & high care. We have 2 secure dementia units. Our approach to 'Resident Focused Care' through our 'Commitment' allows us to truly meet our residents' individual needs with respect, love, dignity & independence. Our 'Ageing with Wellness' philosophy supports our residents by maintaining their privacy, independence, dignity & self-worth. Our staff are well supported by other allied health professionals including podiatrists, physiotherapists, dieticians & more. Carindale Brook is owned & operated by Queensl& Rehabilitation Services, a family-owned organisation, operating since 1973. 'Our Home is Now Yours'.