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Manly Vale Aged Care Facility

2.43 7 Reviews | Write a Review

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(26 Reviews)

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Review Manly Vale Aged Care Facility
7 reviews sorted by Date Rating Type
Destiney5610 Mar 22, 2020

The entire team has been amazing in caring for my mother at Hardi aged care manly vale. She has various health concerns as well as dementia and requires a lot of patience and kindness which they have in abundance. Feel she is in safe hands especially during the corona virus outbreak

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Kaia5133 Jun 03, 2016

My father stayed at this facility as a respite resident for 3 weeks and was well looked after. The rooms are small but there are good activities, the staff are caring and the food is made on the premises and of reasonable good quality. My main issue with this facility is the accounts department. If they make an error it is virtually impossible to resolve as no one replies to emails and any phone call or visit gets a reply of " leave it with me" - then nothing happens. After five months of trying to resolve the issue my next step is to lodge a formal complaint with the Health Care Complaints commission.

Was this review helpful?  5

Jordyn3303 Mar 11, 2016

My Father who suffered Bells Palsy Dementia was placed in a Nursing Home after the family being told he could not return home after being in Hospital for 3 weeks. We looked around and finally decided on a particular one close to home for Mum and my 3 sisters. Unfortunately what was promised to us at our inspection and interview at the home did not eventuate. My Dad could not talk get out of bed or feed himself (my blind Mother had been caring for him feeding, showering etc. for the previous 2 years). However at the home they were very impatient when feeding him and showed little care. After being promised by the Head of the home he would be checked on regularly because he couldn't speak or even ring a bell for help, and sometimes threw his legs around and could have had a fall out of bed, this did not happen. The day he passed away my Mother

Was this review helpful?  1

Marielle1481 Oct 12, 2015

Clearly needs Registered Nurses!

Was this review helpful?  4

Denise Gray Jun 30, 2015

Both parents spent their last days at Manly Vale

Was this review helpful?  2

Toby4999 Jun 13, 2015

My Father was admitted to Aged Care Facility on 17/4/2014 on advice from a Hospital. When our family went to look at this facility the Woman in charge was pleasant and assured us because of my Father's condition (he suffered dementia/parkinsons could not talk had to be fed and could not walk at the time as he had been in Hospital for 3 weeks and had not walked in that time. One of the reasons we chose this facility was that Dad's GP was directly across the road. On arriving at the aged care by Ambulance he was expected to walk to his room (which he could not do), this was not a good start. As he could only eat pureed food and had to be fed we found that a couple of the staff were good but the rest just tried to throw the food down his throat on which he could have choked or they just gave up after a couple on attempts. Our family would go in at meal times and feed him after seeing this. My Dad died on 26/5/2014 after being found in his bed dead by my Blind 92 year old Mother and my Sisters. None of the staff knew, we could not believe this after being assured he would be checked on regularly as he could not call out for help or he was not able to ring the bell. We never in the five weeks Dad was there ever saw the Woman in Charge of the facility and she did not come and see the family after being informed Dad had died. (Not even a thank you to Mum after the event thanking her for donating the new TV she had bought for Dad). We were very disappointed in most of the care given (except for a couple of very nice staff). My Mother who had cared and done everything for Dad for the previous 3 years is only sorry the Hospital wouldn't allow him to go home, as being her age and blind she would have done a better job.

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Sunshine May 26, 2015

This facility started off great with great staff and a friendly, communicative manager. Staff always smiling and even sometimes singing on the job- just delightful. After the manager changed so did the attitudes and the staffing. Sadly downhill. The facility then changed ownership, After watching 5 managers change through the place,the new manager tried hard to create a better system however the new staff were problematic. I sadly could not remove my father from the facility towards the end of his life as he was too fragile. Make sure if the facility recommends a doctor to you, the doctor believes in palliative care as the doctor we received did not. This complicated an already difficult situation. Would not recommend unless the place has improved. If you see smiling happy staff you see smiling happy residents.

Was this review helpful?  1

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Manly Vale Aged Care Facility

Available Rooms

Room Name

First Level - Room 41

Type

Shared room + shared bathroom

Occupancy

4

No of rooms

0

Room size (sqm)

Room size is 31m2

Room Description

Because its your home we encourage you to bring in personal items and favourite mementos that mean so much and express your style and life. We provide furniture including a wardrobe bedside lockers including lockable drawers and comfortable lounge style chair. Each resident has easy access to a nurse call beside their bed and all beds are electronic for easy care. More details can be found on our website at www.hardiagedcare.com.au

Common Areas Description

Feature Snapshot
Variety of air conditioned dining and recreational areas
Large secure outdoor areas with a gazebo water feature and comfortable seating
Several visitors lounges with amenities to enjoy a cup of tea or coffee with your loved ones relatives or friends TV newspapers and books

Room Name

Ground Level - Room 19

Type

Shared room + shared bathroom

Occupancy

4

No of rooms

0

Room size (sqm)

Room size is 38m2

Room Description

Because its your home we encourage you to bring in personal items and favourite mementos that mean so much and express your style and life. We provide furniture including a wardrobe bedside lockers including lockable drawers and comfortable lounge style chair. Each resident has easy access to a nurse call beside their bed and all beds are electronic for easy care. More details can be found on our website at www.hardiagedcare.com.au

Common Areas Description

Feature Snapshot
Variety of air conditioned dining and recreational areas
Large secure outdoor areas with a gazebo water feature and comfortable seating
Several visitors lounges with amenities to enjoy a cup of tea or coffee with your loved ones relatives or friends TV newspapers and books

Room Name

Ground Level - Room 10

Type

Shared room + no bathroom or ensuite

Occupancy

4

No of rooms

0

Room size (sqm)

Rooms sizes are 31m2

Room Description

Because its your home we encourage you to bring in personal items and favourite mementos that mean so much and express your style and life. We provide furniture including a wardrobe bedside lockers including lockable drawers and comfortable lounge style chair. Each resident has easy access to a nurse call beside their bed and all beds are electronic for easy care. More details can be found on our website at www.hardiagedcare.com.au

Common Areas Description

Feature Snapshot
Variety of air conditioned dining and recreational areas
Large secure outdoor areas with a gazebo water feature and comfortable seating
Several visitors lounges with amenities to enjoy a cup of tea or coffee with your loved ones relatives or friends TV newspapers and books

Room Name

First Level - Rooms 27-36,42-51

Type

Shared room + no bathroom or ensuite

Occupancy

2

No of rooms

0

Room size (sqm)

Rooms range in size from between 15 to 21m2

Room Description

Because its your home we encourage you to bring in personal items and favourite mementos that mean so much and express your style and life. We provide furniture including a wardrobe bedside lockers including lockable drawers and comfortable lounge style chair. Each resident has easy access to a nurse call beside their bed and all beds are electronic for easy care. More details can be found on our website at www.hardiagedcare.com.au

Common Areas Description

Feature Snapshot
Variety of air conditioned dining and recreational areas
Large secure outdoor areas with a gazebo water feature and comfortable seating
Several visitors lounges with amenities to enjoy a cup of tea or coffee with your loved ones relatives or friends TV newspapers and books

Room Name

First Level - Room 52

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Room size is 8m2

Room Description

Because its your home we encourage you to bring in personal items and favourite mementos that mean so much and express your style and life. We provide furniture including a wardrobe bedside lockers including lockable drawers and comfortable lounge style chair. Each resident has easy access to a nurse call beside their bed and all beds are electronic for easy care. More details can be found on our website at www.hardiagedcare.com.au

Common Areas Description

Feature Snapshot
Variety of air conditioned dining and recreational areas
Large secure outdoor areas with a gazebo water feature and comfortable seating
Several visitors lounges with amenities to enjoy a cup of tea or coffee with your loved ones relatives or friends TV newspapers and books

Room Name

Ground Level - Rooms 6-9,20-23

Type

Single room + no bathroom or ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Rooms sizes are 8m2

Room Description

Because its your home we encourage you to bring in personal items and favourite mementos that mean so much and express your style and life. We provide furniture including a wardrobe bedside lockers including lockable drawers and comfortable lounge style chair. Each resident has easy access to a nurse call beside their bed and all beds are electronic for easy care. More details can be found on our website at www.hardiagedcare.com.au

Common Areas Description

Feature Snapshot
Variety of air conditioned dining and recreational areas
Large secure outdoor areas with a gazebo water feature and comfortable seating
Several visitors lounges with amenities to enjoy a cup of tea or coffee with your loved ones relatives or friends TV newspapers and books

Room Name

First Level - Rooms 37-40,53-55

Type

Shared room + no bathroom or ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Rooms sizes are 8m2

Room Description

Because its your home we encourage you to bring in personal items and favourite mementos that mean so much and express your style and life. We provide furniture including a wardrobe bedside lockers including lockable drawers and comfortable lounge style chair. Each resident has easy access to a nurse call beside their bed and all beds are electronic for easy care. More details can be found on our website at www.hardiagedcare.com.au

Common Areas Description

Feature Snapshot
Variety of air conditioned dining and recreational areas
Large secure outdoor areas with a gazebo water feature and comfortable seating
Several visitors lounges with amenities to enjoy a cup of tea or coffee with your loved ones relatives or friends TV newspapers and books

Room Name

Ground Level - Rooms 1-5,11-18,24-26

Type

Shared room + no bathroom or ensuite

Occupancy

2

No of rooms

0

Room size (sqm)

Rooms sizes are 15m2

Room Description

Because its your home we encourage you to bring in personal items and favourite mementos that mean so much and express your style and life. We provide furniture including a wardrobe bedside lockers including lockable drawers and comfortable lounge style chair. Each resident has easy access to a nurse call beside their bed and all beds are electronic for easy care. More details can be found on our website at www.hardiagedcare.com.au

Common Areas Description

Feature Snapshot
Variety of air conditioned dining and recreational areas
Large secure outdoor areas with a gazebo water feature and comfortable seating
Several visitors lounges with amenities to enjoy a cup of tea or coffee with your loved ones relatives or friends TV newspapers and books

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