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Margaret Hubery House

2.5 2 Reviews | Write a Review

Operator
Southern Cross Care (WA) Inc

Operator Average Quality
(11 Reviews)

Room Vacancies:
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Residential Accommodation Deposit:
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Resident or Service User Review

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  • Quality of information provided
  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality

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Margaret Hubery House     (08) 9259 2700

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Review Margaret Hubery House
Quality of information provided
Helpfulness of staff
Quality of ambiance & general environment
Overall quality
Quality of building
Quality of staff & care
Quality of food
Quality of lifestyle & wellbeing
Overall quality
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2 reviews sorted by Date Rating Type
Kameron6801 Dec 23, 2018

There are just not enough staff to care for the residents. My concern is that when my relative rings the bell to summon the staff they take up to 15 minutes to respond. This could be life threatening.

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mbijoux Jun 11, 2015

Not enough Staff for the amount of residents, the ladies are running out their feet. It is very important to give the Residents the proper care and comfort when they ask for it as they need all the attention possible because they are really on their last leg.

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Southern Cross Care (WA) Inc

Thank you for taking the time to review the services at Margaret Hubery House. I take reviews such as this seriously and I am personally concerned about the issues you have raised about our care delivery. Southern Cross Care (WA) Inc. (SCC) prides itself on the quality of care we provide our clients. All clients in residential care have tailored care plans and support that considers their clinical care requirements, dietary requirements and specialist support including dedicated dementia consultants, physiotherapists, occupational therapists, podiatrists, along with access to 24 hour on-site nursing and care staff. Quality of care is foremost in our minds as we seek to deliver the best care outcomes for each resident. I stand by the quality of care delivered by our teams, who embody the SCC values of care, compassion, integrity and respect. Concerns raised by family and friends about the quality of care at SCC are taken very seriously and we use this feedback to improve our services. Please be assured that I personally wish to understand your concerns and would like the opportunity to ensure that if there are any gaps on this occasion, they are addressed appropriately and in a timely way. Please email directly [email protected] so that I may be in contact with you. Errol Turner Chief Executive Officer
Jun 15, 2015

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Margaret Hubery House

Nestled within the peaceful, riverside neighbourhood of Rossmoyne, Margaret Hubery House provides accommodation and support to 65 residents in a quality contemporary setting. Our beautiful home is located only 500m from the Canning River and is conveniently situated 800 metres from Rossmoyne Village.We have specially designed rooms for dining, activities, socialising and family visits. Residents can enjoy delicious meals from a chef designed menu and with advanced notice are encouraged to invite family members to dine with them.With 24 hours a day nursing care, the facility ensures the highest standard of care for all our residents.Margaret Hubery House also provides short-term respite accommodation, which can be an important step in a smooth transition of a care recipient into permanent residency.

Available Rooms

Room Name

Room Type A

Type

Single room + ensuite

Occupancy

1

No of rooms

55

Room size (sqm)

14

Room Description

All of our single rooms feature a private ensuite bathroom and are individually air conditioned. The rooms have been designed to create a warm and homelike environment and include bedside tables built in wardrobes and shelves. Residents are encouraged to bring their own personal effects such as paintings photos and pictures. They may also bring their own furniture where space permits.

Most rooms boast views of the landscaped gardens or courtyards and are within close proximity to the communal areas gardens and the nurses station.

Common Areas Description

We have specially designed rooms for dining activities socialising and family visits.

Residents also have access to a beautiful chapel at Margaret Hubery House in which Catholic mass is held every day except Saturday.

Our home also features a number of outdoor seating areas including a sensory garden which has been designed to stimulate the senses of those living with dementia.

Room Name

Room Type B

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

5

Room size (sqm)

10

Room Description

Our well maintained spacious double rooms provide approximately 10 m2 of personal space for each resident and have a shared ensuite. The rooms have been designed to create a warm and homelike environment and include bedside tables built in wardrobesshelves and individually-controlled reverse cycle air conditioning throughout. Residents are encouraged to bring their own personal effects such as paintings photos and pictures. They may also bring their own furniture where space permits.

Most rooms boast views of the landscaped gardens or courtyards and are within close proximity to the communal areas gardens and the nurses station.

Common Areas Description

We have specially designed rooms for dining activities socialising and family visits.

Residents also have access to a beautiful chapel at Margaret Hubery House in which Catholic mass is held every day except Saturday.

Our home also features a number of outdoor seating areas including a sensory garden which has been designed to stimulate the senses of those living with dementia.

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