The staff in particular at Alan David were wonderful with mum in the time that she was there in 2017 and 2018. They were always very patient with her, and there was a good level of staff on duty at all times. The food is pretty average, as they are part of the McKellar hospital system of meal delivery which is at times a bit dull, but it was all edible and reasonably nutritious. We chose to take in food to supplement the variety at times. But t...

Terrible experience for all concerned, patient and family!

Overall there is caring feeling in this facility, particularly by domestic staff.Nursing staff appear short staffed and over worked and the resident is scheduled to fit in with the timetable and have limited choices.The choice of showering is limited, with the resident expected to shower when it suits the staff. I have known the resident to be left in bed because they are too busy.

putting your loved one in care is so hard. I feel the family get dismissed when placement happens. regular meetings with family would be good.