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McQuoin Park

2.75 4 Reviews | Write a Review

Operator Average Quality
(45 Reviews)

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Review McQuoin Park
4 reviews sorted by Date Rating Type
Stephanie5926 May 23, 2019

My mother is currently a resident of McQuoin Park Wahroonga. While the majority of carers do an exceptional job given their ridiculous workload for resident to staff ratios. The RN's and carers overall are kind and caring and do the best they can given the inadequate number of residents to carers. The continuous replacement of staffing at all levels, particularly management is very disconcerting for families and resident who need familiarity to ensure they feel safe and secure. The overall running of the facility could be improved dramatically in terms of organisation of interesting and varied activities for both females and males of differing capabilities. The other very major issue this facility has is what I would call poor meal options on offer, especially on the weekends. Too many frozen meals, heated up, bland in flavour and nutrition. With an elderly mother, a good balanced diet of vitamins and fibre are a must for a healthy comfortable bowel. I have photos of what I consider very poor meal options which I will gladly post on social media. Residents are woken at 7.am for showering, dressing and taken to the dining room for breakfast. For those like my mother, this early wake up is stressful and exhausting if her night has been filled with broken sleep. Given the variables in attention needed by some residents and those who suffer with anxiety and health issues takes time, however with staff pushed to caring for 3,4 and 5 residents at times for showering, dressing and getting to the dining room by 8.00am is an almighty effort. Other issues is poor communication between staff from families to management, constant checking if messages have gotten through is a drain. As Alanna mentioned in an earlier review, a beautiful building and furnishings does not always equate to equally high standards of care in a number of areas. I see regular posts on facebook from another care facility that I would happily move my mother to and for a lot less money fantastic activities and engagement of residents, if it weren't for the fact she is now comfortable and knows the regular carers and RN's she has. I strong suggest Catholic Healthcare review this facility and its management and stop stealing from the residents and lining the executives and fund members with profits from the very people they are meant to be caring. I won't recommend any Catholic Health Aged Care facilities to anyone I know.

Was this review helpful?  5

Alanna5146 Apr 14, 2019

The ongoing culture of this facility does not comply with the Catholic Health Care Service Mission Statement or Values. This reflected by the continuous replacement of staffing at all levels, particularly management. The commitment and consistency of care varies from excellent to appalling. A beautiful building and expensive fees do not equate to high standards in other areas.

Was this review helpful?  1

Maggie Jun 17, 2015

We experienced BOTH parents at different times being in Aged Care they were good at the beginning when my father was there but went down hill . When my mother was later in care first in low and then high care they were steadily becoming worse. I by this time was working in the same industry and could see the difference in from where I worked to where mum was and sadly there was no comparison.

Was this review helpful?  3

Houston4681 May 31, 2015

Very caring great friendly staff, residents well looked after, very warm and homely. The staff are always smiling, the residents look content.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About McQuoin Park

McQuoin Park is an integrated care site offering community care, residential care and independent living for seniors in the Hornsby area. McQuoin Park was opened in September 1984. It was named to honour Sister Ignatius McQuoin who founded the North Sydney Sisters of Mercy congregation in 1865.Formerly a ministry of the Sisters of Mercy, North Sydney, McQuoin Park joined Catholic Healthcare in 2004 and carries on the tradition of providing Christian care on this site. McQuoin Park is a fully accredited aged care sevrice. For more information please call 1800 551 834.

Available Rooms

Room Name

Shared

Type

Shared room + no bathroom or ensuite

Occupancy

2

No of rooms

18

Room size (sqm)

19

Room Description

The shared rooms are comfortably sized with shared bathrooms. The rooms have been well maintained since the facility was built in 1984. All rooms are furnished with bedside table an electric highlow bed chair and built in wardrobe.

Common Areas Description

Residents have access to the large chapel beautiful cottage gardens community coffee shop and canteen. There is also spacious TV lounge and dining rooms as well as an activities room and a library. The facility also offers a hairdressing salon and a prayermediation room.

Room Name

Standard Plus

Type

Single room + ensuite

Occupancy

1

No of rooms

33

Room size (sqm)

16

Room Description

The private and comfortable standard plus rooms have private en-suites. The rooms have been well maintained since the facility was built in 1984. All rooms are furnished with bedside table an electric highlow bed chair and built in wardrobe.

Common Areas Description

Residents have access to the large chapel beautiful cottage gardens community coffee shop and canteen. There is also spacious TV lounge and dining rooms as well as an activities room and a library. The facility also offers a hairdressing salon and a prayermediation room.

Room Name

Standard

Type

Single room + no bathroom or ensuite

Occupancy

1

No of rooms

4

Room size (sqm)

12

Room Description

The private and comfortable standard rooms have shared bathroom. The rooms have been well maintained since the facility was built in 1984. All rooms are furnished with bedside table an electric highlow bed chair and built in wardrobe.

Common Areas Description

Residents have access to the large chapel beautiful cottage gardens community coffee shop and canteen. There is also spacious TV lounge and dining rooms as well as an activities room and a library. The facility also offers a hairdressing salon and a prayermediation room.

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