Dear Zaria3842, 
Thank you for your very kind review of our Menarock homes and Rosehill in particular. 
Our aim is exceptional care and quality lifestyle, and lifestyle activities and meals are important components in the overall health and wellbeing of our residents.

Dear Aracely3158, 
The staff at Menarock Rosehill are very pleased to receive your positive feedback, thank you for taking the time to write.

Dear Maddelena6357
Thank you for taking the time to provide feedback on Aged Care Reviews, we appreciate the opportunity to improve our services. The Laundry is a big job and we seem to have less incidence of disappearing clothes. The laundry staff are now being extra careful when delivering clothes to residentsÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢ wardrobes. Also, we encourage families to fill in the Missing Items Form so we can investigate promptly. 
The community room size aparent during the Resident Christmas Party last month as we had very good attendance by residentsÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢ families

Dear Nathen5957
Thank you for your feedback. We are pleased to advise we have had technicians do some work on the heating and cooling systems to address the issues you raised. We had received other feedback from residents and it did take some time to find a solution. Our Maintenance Officer is monitoring temperature in rooms/corridors on week days. We haven't had further concerns raised by family or staff since regarding this issue.
Kind Regards
Brendan Coulton
Chief Group Operations Manager

Dear Godard848
Thank you for taking the time to provide feedback, it provides us an opportunity to review our service and continue to strive for improvements and deliver high quality care. We have had incidence of dentures, clothing and other items go missing that are usually found when reported. Should you have any further issues please report this to our Director of Nursing, we encourage residents and families to fill in the Missing Items Form so the incidence can be investigated promptly. We do have a safe available and lockable drawers for residents who wish to keep personal/valuable items in their room. . 
We do have some residents with behavioural issues, the Clinical Team will continue to reinforce the Traffic Lights rule of behaviour management to minimise any impact.
We plan to have more outings in 2018.
We take infection control very seriously, the manager will reinforce our policy and monitor the care team .
We dont have a specific dementia unit but monitor behaviours of concern with staff provided mandatory training on Behaviour Management. Incidents that happen intermittently are reviewed and actioned immediately to minimise recurrence.
A memo will be sent to staff requesting them not to use of the residents dining room. Again thank you for the feedback, should you have any further issues please speak with our Director of Nursing.
Kind Regards
Brendan Coulton
Chief Group Operations Manager

Dear Enos1706,

Thank you for taking the time to provide us with your feedback, we are always striving to improve the quality of living for our residents at Rosehill Aged Care.
We constantly look at our mix of staff and activities to ensure the best possible service is provided to residents without the need to charge extra service fees to our residents. Our overwhelming priority is to provide for the care and welfare of our residents.
We have recently reviewed and developed new educational programs to assist the staff and this has already seen improvements for our residents.
Nevertheless we would be keen to follow up with you directly on your concerns, so I encourage you to contact me directly on Fiona@menarock.com.au
Once again, thank you for your feedback. 
Kind Regards
Fiona van den Berg
CEO

Thanks Raie for  your wonderful feedback and your ongoing recommendation of Rosehill.  Something you may not be aware of is that we have now added 3 ensuites and 3 single rooms in the Orchid wing which has worked out really well.  My wife will be delighted to hear that she got a mention about her painting of the facility!  Our sincere best wishes to you. Regards, Craig Holland. Director, Menarock Aged Care Services.

About Menarock LIFE Rosehill