Single room + ensuite: max. refundable deposit $250000 or max. daily payments of $ 39.04, extra service fee $0

Single room + shared bathroom: max. refundable deposit $200000 or max. daily payments of $ 31.23, extra service fee $0

Dear Chelsie8307,
Thankyou for your review of our home in Shepparton which will be shared with the staff. They will be very appreciative of your comments.
We strive to provide excellent care and support each of our residents to enhance their health and wellbeing.

Dear Derrick4532,
Thank you for taking the time to provide your feedback regarding Shepparton Aged Care. We are so pleased that you find our staff conscientious and caring. We appreciate there maybe times when staff are attending to residents in their private rooms, so if you use the call bell system in the bedrooms or communal areas staff will attend to your call, our response times are closely monitored.  I have spoken with our Clinical Care Co-ordinator, who is always available for care plan consultations, so please make an appointment with her and this will ensure all lines of communication remain open. I would also like to invite you to our food focus group where the menu choices are discussed, please ensure you attend our next meeting. If you still have anything you wish to discuss please see Wendy Birch (DON) on 5821 0255 or don.shepparton@menarock.com.au 
Kind Regards   Fiona van den Berg CEO Menarock Aged Care Services

Dear Ebony44,
Thankyou for taking the time for providing us with your feedback. The meals are reviewed by our dietician which cater for all specialised diets. I would invite you to come along to our food focus group where we can discuss the menu and choices available to all our residents. I agree with you, we do have an enthusiastic lifestyle program at Shepparton Aged Care which is diverse in its program. If you would like to come and speak with our lifestyle team or our Director of Nursing, Wendy Birch about any concerns you may be having, they would be pleased to meet with you.
Kind Regards,
Fiona van den Berg CEO Menarock Aged Care Services

Dear Jordan5152,

I am very pleased to hear you think Shepparton Aged Care is a "great place"  and that you felt comfortable in awarding the home with a 5 star rating. We are always trying to ensure we provide good care and services to all our residents. At Shepparton Aged Care we have a food focus group every 2 months, where we welcome both residents and relatives to participate in an open discussion with our catering department. The dates for these meetings are advertised on the residents noticeboard. We would welcome you to attend our next meeting or alternatively meet with Wendy Birch our Director of Nursing to discuss any concerns you may have. Thank you for taking the time to complete this review, as your feedback is important to us and will highlighted in our continuous improvement program.

Kind Regards
Fiona van den Berg
CEO

Thank you for your feedback. It is much appreciated, we are glad to hear you find our staff friendly and helpful within the facility. We are always trying to continuously improve the services we provide including our catering, so we would welcome you to join our food focus group where we continuously review the menu and catering offered at the facility.

Thank you for the feedback.  We take your feedback very seriously and we would welcome the opportunity to meet with you to discuss your concerns.  Since we took over Shepparton Aged Care late last year, we have invested heavily in our clinical care program, staff practices and processes and the facility environment.  We have received very positive feedback on the changes we have adopted and this is the first time we have received such feedback and therefore we welcome the opportunity to meet and discuss these issues with you. Shepparton has this week passed its accreditation having passed 44 of the 44 accreditation standards of which clinical care is an essential element. If you can please make contact with the facility manager, the directors will personally meet with you to discuss your concerns. Craig Holland. Director, Menarock Aged Care Services

Dear Jadon9210 - thank you for your comments.  We have made roster changes which includes staff now having a handover in which information is able to be shared to improve the care of residents. Care hours have not been decreased only administration hours as a number of the admin functions are delivered through our support centre. More hours have been placed into the activity program and our clinical staff are designated to only care for residents rather than provide education to students, writing policies and other admin tasks.  If you have any specific concerns please direct them to our Group Director of Clinical Care. Regards, Craig Holland - Director
Menarock Aged Care Services.

About Menarock Life Shepparton

Available Rooms Updated as of March 2022