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14-18 Tarana Ave, Upper Ferntree Gully VIC 3156
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(350 Reviews)
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Menarock Life Sherbrooke (03) 9758 9911
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Your Information Pack will be emailed to you after providing your email address. You will also become a member of the AgedCareReviews.com.au website, and your details may be shared with the organisation in question for the purposes of providing you with further information.
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About Us
Menarock Life Sherbrooke is a 45-bed high and low care residential facility close to the picturesque drives of the Dandenongs, providing great access for families and guests to take their loved ones on outings.
It is a well-appointed facility with a central, sun-filled courtyard, dining room and two lounge rooms. With guest parking available, visitors can spend time with residents in the courtyard or lounge rooms helping themselves to tea and coffee at any time.
Sherbrooke is staffed by a great team who provide 24-hour nursing care and are committed to making a home for our residents.
Please note: we welcome supported residents.
Menarock Life Sherbrooke is a 45-bed high and low care residential facility close to the picturesque drives of the Dandenongs, providing great access for families and guests to take their loved ones on outings.
It is a well-appointed facility with a central, sun-filled courtyard, dining room and two lounge rooms. With guest parking available, visitors can spend time with residents in the courtyard or lounge rooms helping themselves to tea and coffee at any time.
Sherbrooke is staffed by a great team who provide 24-hour nursing care and are committed to making a home for our residents.
Please note: we welcome supported residents.
Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.
I would go in on an irregular time about once a week to visit an elderly friend.( who has since passed away) He was there at Sherbrooke for about 8 years and I always liked the way the staff were friendly and didn't change their attitude or behaviour when friends or family came to visit. This shows they had nothing to hide and the elderly people were well treated and the staff seemed to enjoy looking after them.
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Very happy with care given to my dad. My only concern would be perhaps more staff are needed as my dad informs me sometimes he has to wait to be taken to toilet.
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My husband is learning so much and has had blood on his brain after hospital and he needs care to shower. The staff are wonderful so happy, kind, and caring, he responds so well to them all. The whole atmosphere of the facility is bright, happy and sunny - I go in every day and always greeted. So friendly.
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Menarock Life
Hi Jess Thank you so much for your lovely feedback regarding the care of your husband at Menarock Life Sherbrooke. It is very much appreciated that you have taken time to provide this compliment. I will be sure to pass this onto our great team at Sherbrooke. Kind Regards Brendan Coulton Chief Group Operations Manager Menarock Life
Jan 19, 2018
WE are In NSW not able to visit regularly. But contact and information is excellent .
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Menarock Life
Dear Brian8553 Thank you for providing feedback on aged care reviews, it is appreciate and will be passed onto staff at the facility. Kind Regards Brendan Coulton Chief Group Operations Manager Menarock Life
Jan 09, 2018
Other than the normal lack of staff, I cannot find any fault with Sherbrooke
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Menarock Life
Dear Garry4 Thank you for taking time to provide feedback on aged care reviews. The positive comments will be shared with staff. Recruitment of competent and adequate staff to ensure we deliver the highest quality of care is a major priority, we have recently employed a Group Manager of People and Performance (Human Resources) that will lead our workforce development. Kind Regards Brendan Coulton Chief Group Operations Manager Menarock Life
Jan 09, 2018
I don't have a relative, just an old friend in Sherbrooke. I've been seeing him in there for about 3 years. I always feel welcomed by the staff and my observations of the way this aged accommodation centre is run is very favourable. I have been to 3 other aged care residential centres over the past 10 years, and this is the top one. From friendliness of the staff to the older people in their care and to visitors is great. There are plenty of relevant activities on offer. We all want to stay in our own homes until we pass away. This isn't always possible. Sherbrooke is the next best option (I am 63 years old).
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My dad has only recently gone into care at this facility and unfortunately is not mobile so doesn't join in any of the activities that the facility offers. This is the first time I have had anything to do with this type of aged care facility but I am very impressed with the way it is run from day to day and the carers are looking after my dad very well. The only negative that I would say is that more staff would help spread the load on the present carers who are all very caring people.
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Sherbrooke Aged Care facility has been a wonderful second home for my mother in a small environment in the Dandenongs, the key reason is the staff.
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Very caring staff for Resident and attentive to keep next of Kin up to date with all circumstances (I am interstate and somewhat distant from my Sister) I am encouraged by the whole operation of Sherbrooke. Rupert Salisbury (POA)
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The staff are fantastic, the food is terrible, I don't think my mums room ever gets cleaned as always full of dust and i end up cleaning, not enough staff on.
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Menarock Life
Dear Elle, Thank you for your feedback, we are so pleased to hear that you think our staff are fantastic because that is important to us. We welcome you to come and join our food focus group where we openly discuss the seasonal dietitian approved menu with the resident's and family. In relation to the cleaning I am currently investigating this. I am happy for you to contact me directly so we can discuss this by either email [email protected] or 0419 518 001. Kind Regards, Fiona van den berg CEO Menarock Aged Care Services
Oct 13, 2016
First impressions, a neat, well kept garden. No unpleasant odours when I enter. The staff are always very pleasant, they also treat their clients with respect, they try to keep a very happy atmosphere. I am glad my husband is in their care.
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The residents are happy, the staff relaxed, the vibration is good, attention to detail.
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This nursing home is extremely caring mum is very happy been away from home
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The main strength is the facility is its staff which we often get good co operation to get best care. Building is a bit aged but quite adequate. Very hard to attract top qulity kitchen staff which means food standard is compromised.
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Great facility made all the better because of the caring and highly trained staff that dedicate themselves to the Sherbrooke Cause. Garry Pearce
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I have been very happy with the quality of care my mother is receiving. I live in Qld and have the staff reports to me very re assuring.
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Finding this Home for my Mother was a wonderful experience. This home felt like Home and Family when first entered. Two years or so later, it has proven to be just that with the wonderful staff and care given. My Mother does unequivocally share this feeling even though she does not want to be there, the staff make her feel at least important even though she can not get out of bedd.
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Exceptional, friendly place. Highly recommend to visit and see for yourself. Great activities and everyone seems content and in good health. Very quiet area with lively bird life.
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6
Have particularly found staff and management very obliging and accommodating in settling my parent. We were treated with honesty and warmth and felt immediately at ease.. had a couple of visits to make sure we chose the correct home and we as a family, are very, very happy with Sherbrooke.
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5
Very friendly and informative guide through the home. Staff well presented and seemingly happy. Apart from one gent screaming and upsetting others, most people seemed content. Major lack of single room with private ensuite. Could do with a good lick of paint in the room shown to me.
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6
Quite a lovely home, nice and clean, excellent staff. Could be more of choice in menu.
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4
Social Worker recommended to meet Leslie who helped us and assured us that our father would be well looked after in Sherbrooke. We were shown around, met people and felt very comforted and eventhough we realise that father will not be going back home, we are pleased that we have chosen Sherbrooke for his future place of stay. We have decided not to see any other site as we have decided to move father here. Thank you Leslie.
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3
Sherbrooke is homely and the staff are wonderful. Can highly recommend it.
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7
Social worker advised me to look at Sherbrooke as there was vacancy. I met Lesley who was very patient and answered a myriad of questions ;she put my mind at ease by going through all aspects of documentation and admission. I felt very comfortable and as soon as I met staff and residents, knew this was the home for my mother. It is quite nerve wracking to place a parent and being the family scout, felt quite overwhelmed until visiting Sherbrooke. My brothers called in uninvited and were made very welcome. They said to " go for it" as this was a great choice for mum.
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1
I am from interstate and visited my grandfather today - he is happy here. He says everyone looks after him and the care is exceptional. In fact, all residents seem happy, the atmosphere is happy and warm. Than you for the care to my grandfather I can go home relieved. D Nixon
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6
The staff at Sherbrook are very caring and professional. I would recommend the facility to anyone looking for care for the family member.
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3
the staff are very caring to both resident and family members concerns are always listened too and addressed if able too
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1
My brother said he found a place for dad to move into as he will be leaving hospital and not able to go back home. I went to this place and I agree, this is for dad. Dad will have the company of men at his age and from all accounts, he will not be sitting bored in a chair stuck in his room. Dad loves his food and the kitchen was busy with a chef doing the cooking. I felt welcomed and everyone is very friendly. Paul
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1
An invitation to morning tea has completely widened my eyes to aged care. I am looking for a suitable placement for my mother in the near future and after visiting Sherbrooke Nursing Home, have no need to look further! The warmth and friendliness of staff and other families has put my mind at ease. After chatting to some people there, I was happy to hear that the home offers exceptional care and services and was reassured that my mother would be in the best of homes. This is a relief as I was terrified of placing her into care and after seeing a group of residents and people so happy for myself, I am so relieved. The very friendly office lady ( I have forgotten her name ) explained the course of action that I need to do in regard to filling out forms and to book an appointment for a personalised visit. I cannot explain how relieved and pleased I am to have met those in Sherbrooke. Thank you from Susan Hines.
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1
The professional service and wonderful, caring staff make Sherbrooke a warm and exceptional home for my father. Residents are happy and engaged in a friendly and family environment that makes it the most appropriate decision of settling my father into this very lovely home. Outings, walks and activities are enjoyed immensely and we are constantly invited to become involved in meetings and entertainment. A great choice for my father.
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2
I live in Sydney and because of age and geographical circumstances visit only infrequently but have found Sherbrooke seemingly very satisfactory. Any urgent matter at all they are quickly in touch with me by phone They respond promptly to email enquiry. Rupert Salisbury. (POA)
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2
Many years ago my mother was a resident at Sherbrooke and from time to time I re-visit her friends who are residents there. I cannot express my gratitude and respect highly enough to the wonderful staff. I am always comforted in knowing that Sherbrooke was the best home for my mother.
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My name is Carmel and I am a resident at Sherbrooke and am enjoying myself very much.
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Overall i find the facility and the staff and carers and everybody else working at this nursing home excellent. Everybody is very friendly and easy to get along with and the care they give to my mother is exceptional. I would recommend this nursing home to anybody in need of any special care.
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My mother has been here for many years. All staff care about residents and families and I can highly recommend this home. I often have a meal here with my mother and it is nice to spend time with her. Any questions are answered and followed up so that I am always aware that mum's needs are met.
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1
Lovely comfortable and relaxed home. I had lunch today in the sunny courtyard with my husband who is a resident here. Always greeted warmly and feel it a pleasure to visit. Enjoyed sing a long and activities with other families this morning.
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1
Very good facility
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My mother is a resident here and finds it very friendly and secure. Staff are always friendly "if you need anything it is never a bother" and I can attune to that.
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I find the quality of the staff and the medical, administration and the cheerfulness of the nurses help, the patience to be able to enjoy themselves as much as I can in this time of life and situation.
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main commendation is Sherbrooke do have a good number of staff that try to engage with my mother and give personal care. This I believe is the its most important asset. I would like to see improvements in food quality and sometimes in room cleaning.
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The staff make the quality of Sherbrooke what it is.
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1
Excellent staff. It's very close to family home and immediate visitors. Excellent bus trip to Mt Martha was enjoyed by all. Could be more bus trips like that. Activities are good. Staff are very enthusiastic and good fun. Cordless phone service to residents' family members could improve. Environment is very cosy and comfortable and visitors are welcomed and greeted at any time, as there is a sense of acceptance for visitors and family members. Personal approach from all staff is appreciated greatly. Very good security. Would recommend to others.
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I have a Sister in care at this establishment although I live in Sydney NSW. A recent visit to Victoria convinced me she is in a very caring and high quality establishment. Rupert Salisbury.
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1
Beautiful friendly staff very clean
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We had my father in law in the nursing home in late 2007. My husband was his primary care giver we had a rocky road to ride with his health the staff were very helpful and supportive of all our needs.he had a bad turn and I found 3 staff members trying to make him comfortable. All diets catered for. If I needed to stay waiting for an ambulance I was offered food and drink. They have entertainers come in regularly. They involve families in events ie Melbourne cup raffle and encourage everyone to dress up etc .When he eventually did die the staff offered to clean him up and we were not rushed to leave. Another thing we liked was that the place always smelled clean and fresh.
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1