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Mercy Place Abbottsford Nursing Home

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(50 Reviews)

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Review Mercy Place Abbottsford Nursing Home
3 reviews sorted by Date Rating Type
Danielle8707 Sep 25, 2018

I am glad Mercy Place and others will be reviewed . I have expressed my concerns to Mercy Place Abbotsford where my mother is as I'm not happy with the complete lack of process in place that puts residents at risk . My mother nearly died in Feb this year due to the complete neglect . My mother has been there for last ten years and was in better hands under the Good Shepherd system . Since it's purchase by Mercy - has gone completely downhill . I plan to voice my concerns (I have aleady to Rose and manager ) to RC .

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River1792 Jan 29, 2016

If you are independent and still able to feed and toilet yourself, it is a wonderful place, but if you need care to be fed and toileted, then please do your research as the staff are doing their best, but very stretched, there are often shortages, with two staff carers for about 18 to 20 people, and the poor wonderful nurses do a valiant effort, sometimes caring for the whole ground floor of over 35 people PLUS UPSTAIRS (the mainly hostel section) if someone falls ill and help cannot be hired in time. All are very well intentioned, the atmosphere is great, people friendly, but URGENT NEED for Registered Nurses (NOT PERSONAL CARERS with Certificate to give Medications), this is a very serious issue for many homes, so please do your research, and try to check the resident to Nurse ratio for High Care needs, our Elders deserve far far better than what they receive when corners are cut, and management refuse to acknowledge the need for more staff for the HIGH CARE people. We need to have accountability of staff, to honestly record incidents, to call for help and inform families. HELP is URGENTLY needed for this facility but I do not know who to share this with so the others left can not have to suffer the long days in uncomfortable chairs, the lack of time for preventative measures like cream on fragile arms and legs, for toilet wait not to be one hour and a half , though these things happen at so very many nursing homes, they must still be addressed, it is a TRAGIC situation in many homes, but where to get help? Please do your research, do not believe web site info as it looks so attractive, but rather : VISIT, SIT, WATCH the interactions between staff and other residents, SEE if YOUR RELATIVE will COPE, DO not settle of 'OK', keep looking...

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Ann de Rozario May 04, 2015

This residential age care is in a good location. Its facilities are excellent - found out that the residents here are always kept busy like entertainment, excursions and birthday or anniversary celebrations not mentioning religious worship. The staff are excellent and residents are looked after 24 hours!.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Mercy Place Abbottsford Nursing Home

Adjacent to the vibrant Abbotsford Convent arts and wellbeing precinct, Mercy Place Abbotsford offers you a warm, welcoming home which fosters both independence and companionship.Our home offers single and shared rooms with either shared ensuite or shared bathroom/toilet facilities. Enjoy the comfort of bright rooms, as well as a diverse menu of freshly cooked, nutritious meals that cater to specific dietary requirements.Share quality time with family and friends in the communal lounge areas or visit our restored chapel for quiet reflection. When you need to unwind, you can do so amid the beautiful Convent gardens and surrounding grounds or relax with a book our onsite library.Our friendly and compassionate staff encourage you to continue to enjoy your favourite hobbies through our extensive program of lifestyle activities and social outings. Our goal is simple: to enable you to have the best day possible, each and every day.

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