Sign In
Join Now
Refer a friend or relative
Prefer to talk to a real person? 1300 775 870

Mercy Place Montrose

2.75 4 Reviews | Write a Review


Operator Average Quality
(50 Reviews)

Room Vacancies:

Residential Accommodation Deposit:

Resident or Service User Review

Tour Review

  • Quality of information provided
  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality
One last thing...
The Power of Knowing
Send this listing to a friend
Get more information
Get more information
Like to book a tour?
Tour Booking
Review Mercy Place Montrose
4 reviews sorted by Date Rating Type
Vida3725 Dec 03, 2019

After moving into a new building early in 2019 we are still waiting for a promised shelf to put in my aunts wardrobe. The food menu was promised it would be developed with residents input nearly 12months later we are still waiting l offered to go and sit with residents and help them to plan their menu only to be tols sorry we are not ready for that. The food l have observed, is less than satisfactory. During my last visit my aunt asked for her 12mday meds 3 times, finally was administered at 2.20pm. My aunt has large bruises which have appeared yet no explanation can be given as to how these happened. The new building is still not finished despite being cleared for residents to move in. 10mths later things are still not completed. Staff ratios are not adequate my aunt at times has been unable to find a staff member for up to 20mins. Residents find this frightening. My aunt pays over $4.500 per month for a less than satisfactory service.As a family we realise not everything can be perfect ,but we do expect good quality food and appropriate care levels for a the money which is being spent. We are tired of excuses,claims that things take time, perhaps if we stoped paying on time we would be listened to.!!

Was this review helpful?  

sparky_graeme Sep 24, 2015

management wants to $$$ over caring for residents !! all the good and caring staff are leaving due the the pressure from management !!

Was this review helpful?  6

Carer1 Jun 27, 2015

I have been a volunteer in an Aged Care Facility for 15 years now and I feel it is a privilege to be with our Elder citizens. The Staff on a whole, show compassion, dignity

Was this review helpful?  

marion Power Apr 20, 2015

My mother was at Mercy aged care in Montrose Victoria, while the building might be old the care was exceptional, can't speak highly enough of the staff at this facility

Was this review helpful?  

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Mercy Place Montrose

With serene views of the nearby Dandenong Ranges, Mercy Place Montrose offers you a warm, welcoming home which fosters both independence and companionship.Enjoy the comfort of bright rooms with ensuite facilities, designed to maximise safety and independence, as well as a diverse menu of freshly cooked, nutritious meals that cater to specific dietary requirements.Share quality time with family and friends in the communal lounge or activity rooms or relax in one of our outdoor areas, the perfect setting for entertainment and leisure. When you need time to yourself, enjoy a book in a sitting nook or find a quiet spot in our gardens.Our friendly and compassionate staff encourage you to continue to enjoy your favourite hobbies through our extensive program of lifestyle activities and social outings. Our goal is simple: to enable you to have the best day possible, each and every day.

Aged Care Directory
My Account