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Mercy Place Parkville

2.25 4 Reviews | Write a Review

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Operator Average Quality
(50 Reviews)

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Residential Accommodation Deposit:

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Review Mercy Place Parkville
4 reviews sorted by Date Rating Type
Frances4596 Apr 20, 2016

The biggest complains are related to their meals. Meals are ordinary, bland and uninteresting.

Was this review helpful?  2

Elroy9982 Mar 23, 2016

My relative was an inpatient in this unit over a year ago now. In my opinion at that time, as the high care dementia unit was not built for this purpose, there were shortfalls in a capacity to provide safe and adequate care for patients. Although also in my opinion, it would not be cost prohibitive for some cosmetic and administrative changes to be made to address patient safety issues. I frequently observed male patients roaming the corridors

Was this review helpful?  1

Karen Jeromson Oct 04, 2015

Overall I am happy with the care my father is getting. He can be a bit difficult at times and his dementia is getting a bit worse. The staff seem to be able to handle his moods and stubbornness pretty well and we know he is eating properly and getting the correct medication.

Was this review helpful?  

Broken hearted daughter Jun 17, 2015

Families constantly complaining about the poor quality and amount of food given, no nutritional value what so ever extreme weight loss in residents. Due to the visit to have the home reaccredited they are on a clean frenzy have never seen the build so clean. Manager has no idea how to run the place and gives misleading information to families. Standards have dropped dramatically since she became the manager. She hides in the office and rarely seen, when concerns arise she simply fabricates a story. When they are short staffed the do not bring anyone in, two weeks ago one pca short in msu and one aggressive male pushing other resident's to the ground and hitting others, poor staff members couldn't keep up with him. two people visiting witnessed what was happening and tried to stop and prevent falls. In my opinion they need a manager with experience and some knowledge. Family meetings held once a month with the manager, when concerns are brought up many empty promises and no issue is resolved, month after month everything is swept under the carpet and if she doesn't like what is being said she will simply walk out of the meeting seriously has no idea. visitors are treated rudely and very abruptly by the day nurse in msu, she is an intimate friend of the manager and allows her appalling behaviour. Residents are forced to use their pads because its to much of and effort for them to take them to the bathroom. All resident rooms are locked during the day and not allowed in their rooms. Never ever a staff member in the main area and many many incidents have occurred and visitors have had to stop and assist residents. In my opinion mercy place Parkville should be closed down or sack all staff starting from management down to cleaners and cooks and start from scratch. No point removing a couple of staff the problem is deep rooted and needs to be cleansed completely from the roots. Lodging concerns with age care complaint scheme is a waste of time they contact the manager and she covers everything by denying the events that have occurred and then age care stop any investigation. Family members have suggested we have a fundraiser to collect money so we can give our love ones better quality meals. if im lucky enough to win coles gift card donate it to the home or purchase them fresh fruit something that residents rarely see. Residents family members attended almost everyday to make sure our loved ones are being feed and properly cared for, we do not feel safe leaving our loved ones and only attending randomly the care is just not there it is so sad that we all feel unsafe with the care of Mercy Place. signed broken hearted daughter

Was this review helpful?  18

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Mercy Place Parkville

Located just minutes from the heart of Melbourne city, Mercy Place Parkville offers you a warm, welcoming home which fosters both independence and companionship.Enjoy the comfort of bright rooms with ensuite facilities, designed to maximise safety and independence, as well as a diverse menu of freshly cooked, nutritious meals that cater to specific dietary requirements.Share quality time with family and friends in the communal outdoor, lounge or activity areas or unwind up in our Rooftop Club Lounge which offers you spectacular views across Melbourne’s CBD.Our friendly and compassionate staff encourage you to continue to enjoy your favourite hobbies through our extensive program of lifestyle activities and social outings. Our goal is simple: to enable you to have the best day possible, each and every day.

Available Rooms

Room Name

Premier+

Type

Single room + ensuite

Occupancy

1

No of rooms

25

Room size (sqm)

17m2

Room Description

These stunning Premier suites are well
appointed on the second floor with views of
Mercy Place Parkvilles internal courtyards
or the lovely neighbourhood. The suites
are stylishly designed with high-quality
furniture drapes and fittings including a
wall-mounted flat screen TV. The rooms
also offer a private ensuite designed with
safety and comfort in mind.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library
kitchenettes and cosy reading nooks where you can relax or entertain family and
friends. All common areas display contemporary artwork and have well-appointed
furniture and premium dcor. Enjoy the sunshine in our internal courtyard and
balconies attend a service or event at our beautiful chapel or visit the caf or
hairdresser in our popular community hub.

Room Name

Deluxe+

Type

Single room + ensuite

Occupancy

1

No of rooms

70

Room size (sqm)

17m2

Room Description

Savour the abundant natural light
and lovely views of the courtyard or
surrounding areas in these Deluxe suites
on the ground and first floors. The wellappointed
stylish rooms offer a private
ensuite designed to maximise safety and
independence as well as a wall-mounted
flat screen TV air conditioning and heating
and space for your belongings.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library
kitchenettes and cosy reading nooks where you can relax or entertain family and
friends. All common areas display contemporary artwork and have well-appointed
furniture and premium dcor. Enjoy the sunshine in our internal courtyard and
balconies attend a service or event at our beautiful chapel or visit the caf or
hairdresser in our popular community hub.

Room Name

Superior+

Type

Single room + ensuite

Occupancy

1

No of rooms

2

Room size (sqm)

17 m2

Room Description

If you like living in the lap of luxury secure
one of only two gorgeous corner suites
at Mercy Place Parkville. Located on the
second floor the Superior rooms offer
the best neighbourhood views and plenty
of natural light. The rooms also boast a
private ensuite and attractive modern fittings
including a wall-mounted flat screen TV.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library
kitchenettes and cosy reading nooks where you can relax or entertain family and
friends. All common areas display contemporary artwork and have well-appointed
furniture and premium dcor. Enjoy the sunshine in our internal courtyard and
balconies attend a service or event at our beautiful chapel or visit the caf or
hairdresser in our popular community hub.

Room Name

z

Type

Single room + shared bathroom

Occupancy

1

No of rooms

2

Room size (sqm)

17m2

Room Description

Common Areas Description

Room Name

Premier

Type

Single room + shared bathroom

Occupancy

1

No of rooms

9

Room size (sqm)

17 m2

Room Description

- Premium rooms are 17m2 are maintained in excllent condition and boast a contemporary design which is sophisticated and stylish
- Access to a shared ensuite designed to maximise safety and independence
- Located on the second floor with access to beautif

Common Areas Description

- Chapel where services activities and events are held
- Activity rooms large dining rooms and a hair salon
- Internal courtyard and balconies which offer an outdoor setting that can be enjoyed with friends and family
- Multiple sitting areas located t

Room Name

Classic

Type

Single room + shared bathroom

Occupancy

1

No of rooms

2

Room size (sqm)

17m2

Room Description

Our Classic first floor rooms have a
contemporary and stylish design with a
shared ensuite and high-quality furniture
and fittings including a wall-mounted flat
screen TV air conditioning and heating.
With a built-in wardrobe theres plenty of
space for you to store your belongings.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library
kitchenettes and cosy reading nooks where you can relax or entertain family and
friends. All common areas display contemporary artwork and have well-appointed
furniture and premium dcor. Enjoy the sunshine in our internal courtyard and
balconies attend a service or event at our beautiful chapel or visit the caf or
hairdresser in our popular community hub.

Room Name

Grande

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

17 m2

Room Description

Enjoy your own private ensuite in this lovely
first floor abode that boasts a contemporary
look and feel. The Grande suite offers
attractive high-quality furniture and fittings
including a wall-mounted flat screen TV and
the added benefit of a built-in wardrobe
and space for your personal treasures.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library
kitchenettes and cosy reading nooks where you can relax or entertain family and
friends. All common areas display contemporary artwork and have well-appointed
furniture and premium dcor. Enjoy the sunshine in our internal courtyard and
balconies attend a service or event at our beautiful chapel or visit the caf or
hairdresser in our popular community hub.

Room Name

Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

7

Room size (sqm)

17m2

Room Description

These beautiful Superior suites are
awash with natural light due to their
highly sought-after north-facing windows.
Sit back and enjoy the view in your
room which boasts a contemporary
and attractive design and quality fittings
including heating air conditioning and
a wall-mounted flat screen TV.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library
kitchenettes and cosy reading nooks where you can relax or entertain family and
friends. All common areas display contemporary artwork and have well-appointed
furniture and premium dcor. Enjoy the sunshine in our internal courtyard and
balconies attend a service or event at our beautiful chapel or visit the caf or
hairdresser in our popular community hub.

Room Name

Deluxe

Type

Single room + shared bathroom

Occupancy

1

No of rooms

24

Room size (sqm)

17 m2

Room Description

If you value natural light and beautiful
courtyard views you will adore these
Deluxe suites on the ground first and
second floors. The well-appointed suites
have shared ensuites designed with
safety and comfort in mind. They also
offer appealing furniture and fittings
including a wall-mounted TV air
conditioning and heating and
space for your personal treasures.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library
kitchenettes and cosy reading nooks where you can relax or entertain family and
friends. All common areas display contemporary artwork and have well-appointed
furniture and premium dcor. Enjoy the sunshine in our internal courtyard and
balconies attend a service or event at our beautiful chapel or visit the caf or
hairdresser in our popular community hub.

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