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Mercy Place Warrnambool

2.75 4 Reviews | Write a Review

Operator
Mercy Health

Operator Average Quality
(50 Reviews)

Room Vacancies:
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  • Quality of information provided
  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality

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Mercy Place Warrnambool     (03) 5564 2800

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Review Mercy Place Warrnambool
Quality of information provided
Helpfulness of staff
Quality of ambiance & general environment
Overall quality
Quality of building
Quality of staff & care
Quality of food
Quality of lifestyle & wellbeing
Overall quality
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4 reviews sorted by Date Rating Type
Marie9400 Dec 09, 2015

My friend was on an air mattress. She was unable to move except for her upper limbs And head .She complained to me how hard and uncomfortable th bed was. The staff ha no education on the operation of the mattress and so had to call the staff of the public hospital SWHC...and so after my insistance,that is what they Did, after my poor friend sat for three days on a metal " mattress"

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Maxie9525 Oct 23, 2015

If only we had known, we would never have placed our dear mum in the facility she is in. Sadly her dementia significantly progressed because of the change from home to aged care - so we dare not move her again but it is such an insult to think this woman who ensured we ate nutritious, interesting food, all our lives, is now being offered cold toast and vitamize, tasteless food. The staff who care for mum are more concerned about what shifts they can work than connecting with the residents. It breaks the hearts of her children, grandchildren and great-grandchildren. She is a dearly loved and respected woman and it fills us with enormous sadness to see this happen to our dear mum.

Was this review helpful?  2

Margaret8819 May 17, 2015

The staff are very caring and patient, the facilities are good but the catering could be improved by providing more fresh salads and fruit.

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Malcolm Apr 10, 2015

Placed my 91 year old mother here at the start of 2015, Staff have been brilliant with her as she was difficult at the beginning. Staff member even went and got her her favourite breakfast cereal in her own time to help her settle. Really appreciate the care she is getting.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Mercy Place Warrnambool

Located in the peaceful surrounds of the Warrnambool township, Mercy Place Warrnambool offers you a warm, welcoming home which fosters both independence and companionship.Enjoy the comfort of bright rooms with ensuite facilities, designed to maximise safety and independence, as well as a diverse menu of freshly cooked, nutritious meals that cater to specific dietary requirements.Share quality time with family and friends in the communal lounge areas or visit our chapel for shared prayer or quiet reflection. When you need time to yourself, relax with a book from our visiting library service or find a quiet spot amid our surrounding gardens.Our friendly and compassionate staff encourage you to continue to enjoy your favourite hobbies through our extensive program of lifestyle activities and social outings. Our goal is simple: to enable you to have the best day possible, each and every day.

Available Rooms

Room Name

Grande

Type

Single room + ensuite

Occupancy

1

No of rooms

33

Room size (sqm)

17m2

Room Description

These charming Grande rooms in Maguire Hall McAuley House and Frayne Terrace are lovingly maintained and many have
a sunny outlook onto a courtyard or the surrounding neighbourhood. Savour your own private ensuite air conditioning and heating and built-in wardrobe with ample storage space.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library kitchenettes and cosy sitting areas where you can relax or entertain family and friends. All common areas display contemporary artwork and have well-appointed furniture and premium dcor. Enjoy the sunshine in one of our internal courtyards attend a service or event at our beautiful chapel or visit the hairdresser or caf.

Room Name

Classic

Type

Single room + ensuite

Occupancy

1

No of rooms

50

Room size (sqm)

17m2

Room Description

Our Classic rooms offer a contemporary and stylish design with a private ensuite and high-quality furniture and fittings
including a wall-mounted flat screen TV air conditioning and heating. With a built-in wardrobe theres plenty of space to store
your belongings. Rooms 4 6 8 and 10
have shared ensuites offering the perfect solution for couples or friends.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library kitchenettes and cosy sitting areas where you can relax or entertain family and friends. All common areas display contemporary artwork and have well-appointed furniture and premium dcor. Enjoy the sunshine in one of our internal courtyards attend a service or event at our beautiful chapel or visit the hairdresser or caf.

Room Name

Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

35

Room size (sqm)

17-20m2

Room Description

Located in the newer part of the home these sumptuous Deluxe rooms offer pleasant views across the surrounding neighbourhood and our pretty courtyards. Relish the generous storage space and
your own wall-mounted flat screen TV air conditioning and heating and
private ensuite.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library kitchenettes and cosy sitting areas where you can relax or entertain family and friends. All common areas display contemporary artwork and have well-appointed furniture and premium dcor. Enjoy the sunshine in one of our internal courtyards attend a service or event at our beautiful chapel or visit the hairdresser or caf.

Room Name

Deluxe+

Type

Single room + ensuite

Occupancy

1

No of rooms

2

Room size (sqm)

20 m2

Room Description

If you value a bit of extra space and natural light secure one of just two Deluxe rooms located in Coolock Court and Frayne. The spacious rooms are stylishly
designed with private ensuites and high quality furniture and one of the rooms overlooks the neighbouring schools agricultural program.

Common Areas Description

Our contemporary home features large dining rooms activity rooms a library kitchenettes and cosy sitting areas where you can relax or entertain family and friends. All common areas display contemporary artwork and have well appointed furniture and premium dcor. Enjoy the sunshine in one of our internal courtyards attend a service or event at our beautiful chapel or visit the hairdresser or caf.

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