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Millward

3.43 7 Reviews | Write a Review

Operator Average Quality
(144 Reviews)

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Review Millward
7 reviews sorted by Date Rating Type
Kennith8940 Mar 03, 2020

My mother spent two weeks here, although the staff seemed helpful,she has money stolen from her and when she cut short her stay they did not refund her the money owed her. I would not even get them to look after my dog. stay away from this one.

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Zander5086 Sep 25, 2018

While the nursing and care staff are terrific, the facility is very short staffed. I know most of them do the best they can but we pay very good money to have our family cared for and they are not meeting the needs of the residents. I have also found after a couple of incidents involving the safety and wellbeing of my father, management were more concerned about being right and did not listen to our concerns. On one particular occasssion recently, the facility manager was only concerned with her statistics and that our concerns could not be valid because they didn't match what her stats were saying and one of the care coordinators accused me of being a liar and also scoffed not think about extra staff, because that was never going to happen. Even going so far as to suggest that my father should change his behaviour to reduce the risk rather than fixing the issue which was a non-operating call alarm system - a basic life saving function required in all rooms. After I spent a week arguing with the care coordinator and the facility manager to get the issue rectified, it eventuated that our concerns were based in fact but no-one offered an apology for the emotional stress and anxiety they inflicted on us while we had to argue to get action and spent a week with my father having no way of calling for help if he were to have a fall. The food is terrible, my father has lost 10kg because the food is never appetising, only eating so he doesn't die. He has nearly died twice because his visiting GP kept saying he couldn't do anymore for his lung disease - we have since replaced this GP and his health has improved greatly. And on and on it goes...

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Newell2575 Nov 22, 2017

Avoid!!! Japara does not care about the residents needs, it just focuses on it's ability to please

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TBHTBH Apr 21, 2017

Very short staffed. Obviously this means that the managing company are more worried about their profits than the care

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Gwendolyn1153 Dec 18, 2015

Our mother is in assisted living and loves it, best thing she did

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Georgiana8857 Jul 28, 2015

I was pleasantly surprised with the environment when looking for a care facility for my father. Having worked in health care for nearly 25 years and spending time years ago working in a nursing home, i had very low expectations of what to expect. I do have to spend some time cleaning and tidying his room. And i still shave him a couple of times a week and sometimes remake his bed etc. But generally the care is good and i am happy that dad is being taken care of so well.

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AnnB99 Apr 15, 2015

My mother-in-law is in residential aged care here and the staff are exceptionally fabulous. They are friendly, caring, proactive, communicative and make both her and us, her family, feel valued and welcome. The food must be good, since she never complains about it, and the opportunities for activities and leisure, from bus trips to the cafe and library onsite, are excellent.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Millward

Available Rooms

Room Name

Premium

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

16

Room Description

Rooms are newly built 2014 and are spacious bright and modern. Premium rooms are located in a premium area of the facility and are comfortable spacious well maintained with co-ordinated decor.

Common Areas Description

Room Name

Standard

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

12

Room Description

These rooms are located in the pre 2014 area. Residents rooms are comfortable spacious well maintained with co-ordinated decor.

Common Areas Description

Room Name

Platinum

Type

Single room + ensuite

Occupancy

1

No of rooms

Room size (sqm)

average is 21.35m2

Room Description

Spacious private accommodation with private ensuite.

Common Areas Description

There are many well maintained and comfortable areas for residents and loved ones to enjoy. From the dining areas caf to the courtyards gardens there is an area to cater to every mood.

Room Name

Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

16

Room Description

Rooms are newly built 2014 and are spacious bright and modern. Residents rooms are comfortable spacious well maintained with co-ordinated decor.

Common Areas Description

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