Couldn't trust the staff... Food was dreadful. I couldn't eat it...the smell mad me sick....and the people living there were expected to eat it.

The quality of care was very good because the staff, even though they were hugely understaffed, worked so hard to cater to all the needs of the residents. Management were not so helpful as it was obvious that the nursing home was a business which centred on the profits which is why it was understaffed and the food was not as nutritious as it could have been.

very caring staff n very clean premises

I had to put my mother-in-law into an aged care facility which was Mountainview at Penrith NSW. She has the best of care. The staff were fantastic to her and kept me informed of all her needs and how she was settling in. Unfortunately she had a bad stroke and the staff contacted me and her family to see if we wanted her cared for at the facility or to send her to hospital. We opted for the latter. She was in hospital for 3 weeks and then we were ...

I worked an a registered nurse at Mountainview Aged Care Facility at Penrith, NSW for 15 years The building was newish and quite good, the residents received very good care as far as being very understaffed can provide. The nursing staff were worked to the point of dropping. The food was very average and because the profits were not large enough for the nursing home the supplements were no longer provided. The elderly at this nursing home should ...