My mother developed painful sores on her feet and legs due to a heart condition and poor circulation. In the last months of her life Staff refused to allow her to use a wheelchair to get to the dining room saying she needed to walk, refused to help her put her socks on, refused to help her eat after she suffered a stroke, did not get her medical attention after she suffered a stroke, did not get her medical attention after a fall that fractured a...
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Facility reply:
Catholic Homes Inc. was made aware of this post in early July 2015.
Catholic Homes Inc. has detailed and rigorous policies in relation to accident and incident reporting as well as falls assessment and review policy.
We have immediately reviewed all reported incidents at this facility and consulted with staff members and are not aware of any circumstances corresponding to the horrifying details posted above.
We are most concerned at the content of this post and its potential to harm the excellent reputation this facility has in with its Residents, Families, Staff and wider community.
Catholic Homes Inc has been caring for the aged people of Western Australia for nearly 50 years and we are committed to providing high quality care to all our Residents. We pride ourselves on the quality of care we provide.
We invite the person who posted the review to contact us so that we can investigate further and discuss with them directly any concerns that they may have.
Sonya Smart
Chief Executive Officer
Catholic Homes Inc.
9 years ago
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Aidan1397
9 years ago
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In the last months of my mother's life she had difficulty walking but staff refused to allow her to use a wheelchair to get to the dining room, I think from a misguided belief that it would erode her independence. However her legs and feet were covered in pus filled open wounds and were painful. For the same reason they wouldn't help her put her socks on, help her to eat after she had a stroke, or have her seen to by a doctor after she fell and...
Ocean Star sits on the coastal road overlooking the sparkling Indian Ocean in Bunbury, just two kilometres from the city centre and the gateway to the South West. There are 40 spacious private bedrooms and some have ocean views. Ocean Star is close to a large shopping centre, bowls club and easily accessible public transport. The home also has its own bus service. All meals are served from a delicious buffet, that the onsite chef cooks fresh daily from fresh local produce. This includes morning and afternoon tea.Here you will enjoy a way of life that gives you security, comfort and love. Catholic Homes’ model of care, ‘Care with Purpose’, gives you the control to continue to do the things you love. We believe our role is to partner with you and your family, to support you to make the decisions that affect your health and wellbeing. Our individualised approach to caring, gives you the opportunity to live life to the full.