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Ocean Star Aged Care

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(7 Reviews)

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Review Ocean Star Aged Care
1 reviews sorted by Date Rating Type
Jayvee Jul 01, 2015

My mother developed painful sores on her feet and legs due to a heart condition and poor circulation. In the last months of her life Staff refused to allow her to use a wheelchair to get to the dining room saying she needed to walk, refused to help her put her socks on, refused to help her eat after she suffered a stroke, did not get her medical attention after she suffered a stroke, did not get her medical attention after a fall that fractured a vertebrae and apparently had no policy around falls. My mother was bullied and shouted at by staff and was too scared to complain.

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Catholic Homes Incorporated

Catholic Homes Inc. was made aware of this post in early July 2015. Catholic Homes Inc. has detailed and rigorous policies in relation to accident and incident reporting as well as falls assessment and review policy. We have immediately reviewed all reported incidents at this facility and consulted with staff members and are not aware of any circumstances corresponding to the horrifying details posted above. We are most concerned at the content of this post and its potential to harm the excellent reputation this facility has in with its Residents, Families, Staff and wider community. Catholic Homes Inc has been caring for the aged people of Western Australia for nearly 50 years and we are committed to providing high quality care to all our Residents. We pride ourselves on the quality of care we provide. We invite the person who posted the review to contact us so that we can investigate further and discuss with them directly any concerns that they may have. Sonya Smart Chief Executive Officer Catholic Homes Inc.
Jul 23, 2015

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Ocean Star Aged Care

Ocean Star sits on the coastal road overlooking the sparkling Indian Ocean in Bunbury, just two kilometres from the city centre and the gateway to the South West. There are 40 spacious private bedrooms and some have ocean views. Ocean Star is close to a large shopping centre, bowls club and easily accessible public transport. The home also has its own bus service. All meals are served from a delicious buffet, that the onsite chef cooks fresh daily from fresh local produce. This includes morning and afternoon tea.Here you will enjoy a way of life that gives you security, comfort and love. Catholic Homes’ model of care, ‘Care with Purpose’, gives you the control to continue to do the things you love. We believe our role is to partner with you and your family, to support you to make the decisions that affect your health and wellbeing. Our individualised approach to caring, gives you the opportunity to live life to the full.

Available Rooms

Room Name

Ocean Star Aged Care

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

12.2sqm There are 2 couple rooms of 24 sqm

Room Description

Pleasantly decorated our spacious private bedrooms overlook landscaped gardens or well-maintained courtyards with some including private patios and views out over the ocean.
All rooms include ensuites tasteful soft furnishings along with new carpets and electric beds.
Each room has its own TV point telephone line ceiling fan and heating as well as an emergency call bell system

Common Areas Description

All common areas at Ocean Star Aged Care are large well lit and air-conditioned.
Some communal rooms open onto the gardens which overlook the ocean or parklands

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