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Ozcare Ozanam Villa Burleigh Heads

2.75 4 Reviews | Write a Review

Operator
Ozcare

Operator Average Quality
(26 Reviews)

Room Vacancies:
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  • Quality of information provided
  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality

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Ozcare Ozanam Villa Burleigh Heads     (07) 5507 0800

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Review Ozcare Ozanam Villa Burleigh Heads
Quality of information provided
Helpfulness of staff
Quality of ambiance & general environment
Overall quality
Quality of building
Quality of staff & care
Quality of food
Quality of lifestyle & wellbeing
Overall quality
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4 reviews sorted by Date Rating Type
Adolfo5800 Sep 25, 2018

I hold EPOA for my elderly uncle who has no children.He is in aged care in QLD.I travel from NSW once a month. As i no longer advise the staff when i would be attending now i was horrified on my last visit to the state of his feet..his attire...the loss some 6 months ago of his reading glasses which i was not informed about. Feedback is not voluntarily forthcoming so i have now requested quarterly reviews on doctors visits..hygiene..sleeping patterns. Eating habits..social activities and feel now that by demanding extra feedback to be more forthcoming i am a little easier with his well being. My visits will still be on a surprise nature to see if things improve.

Was this review helpful?  1

Emma__ Dec 05, 2016

Victor is clearly a member of Ozcare management. Or perhaps because he lives interstate he has not much clue what is happening apart from what he is told over the phone. There rarely is any individual attention to the residents. The food menu has strange options of spicy foods (for the elderly, really?), and is loaded with salt and sugar. My relative has never consumed so much biscuit/ sweets/ junk food, like pizza, in all her life. The staff are focused on their one immediate task and always respond to any question by saying they are busy and will log it for someone else to follow up tomorrow - which, unsurprisingly, does not occur. I could only recommend this place for families that want to warehouse their elderly relative close to a nice beach.

Was this review helpful?  1

Victor3873 Nov 10, 2016

My beautiful aunt could not be in better hands.The staff are so friendly and helpful to all the residents and show such patience for these elderly folk.A special type of Carer is guaranteed in my chosen facility..I live interstate to the facility and I call the staff once a week and they always know exactly what has happened with the care that is required fitting of a very frail and elderly relative. With such bad media reviews over the last 12 Months my personal opinion is that this Aged Care Facility is just wonderful and can find no fault with the services and care given to all residents in the high care wing.

Was this review helpful?  2

Amira3195 Mar 15, 2016

I was my elderly mother's carer for many years. She had patkinsons disease,hypotension and progressive kidney disease. She was at the point of being completely bed ridden. Doctors advised I could no longef care for her and would be best to put her in 'high care' in a nursing home. She had many falls while confined due to being made to have all her meals in the dining room. No follow up by doctor's/hospital was offered unless I insisted. When finally at the end she was admitted to hospital; one of the staff said to me "she had another fall a couple of days ago but we think now it may have been a heart attack". She passed a few days later.

Was this review helpful?  3

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Ozcare Ozanam Villa Burleigh Heads

Ozcare Ozanam Villa in Burleigh Heads is set in tranquil garden surroundings within easy walking distance to the local shopping centre and the beach.Our modern, open plan facility has multiple well-appointed, stylish common areas for everyone to enjoy. Watch a movie on our large screen TVs, get lost in a good book from our library, take a break in one of the quiet rooms, use the internet on one of our computers, get your hair cut at the hairdressing salon, relax in the lounge with tea and coffee making facilities or head outside to enjoy our extensive grounds with BBQ facilities, sitting areas, gazebos, gardens and walking paths.On special occasions, take a trip outside the centre on our small bus or join in on the festivities held every month - there's always something to do, and a friendly smile from the people there to help you.We offer the highest possible standard of aged care and cater for a wide variety of needs.

Available Rooms

Room Name

Shared room with ensuite

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

0

Room size (sqm)

21.7

Room Description

Shared rooms offer companionable living and an affordable price. This room includes an ensuite bathroom that you share with your room mate.

Each person has a single bed bedside table privacy screen built-in wardrobe with lockable draw and plenty of space for photo frames and personal items

Both occupants have access to a balconyverandah averaging 6m2 with table and chairs to enjoy the outdoors a shared ensuite with a shower toilet and two vanities and a nurse call system in the bedroom and bathroom to ensure your safety.

We provide all curtains and fittings to give the room a warm homely feel.

Common Areas Description

Our activities areas range from 66.9m2 to 351.6m2 lounge rooms from 75.8m2 to 351m2 and smaller sitting rooms scattered across each wing from 14.7m2 to 35.7m2.

Room Name

Shared room with shared bathroom

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

0

Room size (sqm)

22.3

Room Description

Shared rooms offer companionable living and an affordable price. This room includes a bathroom used by two shared rooms a maximum of four people.

Each person has a single bed bedside table privacy screen built-in wardrobe with lockable draw and plenty of space for photo frames and personal items

Both room occupants have access to a balconyverandah averaging 6m2 with table and chairs to enjoy the outdoors and a nurse call system in the bedroom and bathroom to ensure your safety

Two shared rooms four people have access to the shared bathroom with a shower toilet and two vanities.

Common Areas Description

Our activities areas range from 66.9m2 to 351.6m2 lounge rooms from 75.8m2 to 351m2 and smaller sitting rooms scattered across each wing from 14.7m2 to 35.7m2.

Room Name

Single room with private ensuite

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

13.4

Room Description

Single rooms provide maximum privacy and comfort with a single bed bedside table built-in wardrobe with lockable draw balconyverandah averaging 6m2 with table and chairs to enjoy the outdoors a nurse call system in the bedroom and bathroom to ensure your safety private ensuite bathroom with shower toilet and vanity all curtains and fittings and plenty of space for your photo frames and personal items.

Common Areas Description

Our activities areas range from 66.9m2 to 351.6m2 lounge rooms from 75.8m2 to 351m2 and smaller sitting rooms scattered across each wing from 14.7m2 to 35.7m2.

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