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Ozcare Villa Vincent

2.8 5 Reviews | Write a Review

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Operator Average Quality
(23 Reviews)

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Review Ozcare Villa Vincent
5 reviews sorted by Date Rating Type
Kristian1216 Aug 01, 2017

There are never sufficient staff on shifts in each section to deal with residents with health issues one nurse for 18 residents some of which have dementia and high care needs. Not good enough for our elderly

Was this review helpful?  3

Flavio1942 Jul 23, 2017

Staff per shift, especially afternoon is about 1 per 30!! My mother was not cleaned up or showered quite a few times that I went in there at 11am. I was totally disgusted! meals are below average. Not anywhere near enough staff to help the many residents that need help eating. Takes ages for staff to attend to buzzer call because there are not enough staff. Rooms are not always swept. This is the fault of the company that owns the facility, not the staff. Very very under staffed.

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Zena7581 Jan 14, 2016

My mother was only in the Villa Vincent Nursing Home in Townsville for a little under a month before she passed away. She was extremely high care but she was always given the best of care and consulted regarding things during her stay there

Was this review helpful?  2

schpeg Dec 31, 2015

Number of staff to residents continues to diminish and this impacts on care provided such as having a nurse available or having rooms cleaned rules continue to change and it is impacting on the residents these homes should make the residents feel as though they are in their own home as much as possible

Was this review helpful?  1

Elmer3509 Dec 30, 2015

Too few staff ever around to help take way too long to answer buzzer for elderly who can't walk. Too many staff who do not have good English for older people to understand too few caring staff

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Ozcare Villa Vincent

Set on two hectares with beautifully landscaped tropical gardens, Ozcare Villa Vincent located in Townsville in North Queensland offers climate-controlled comfort in the hot summer months, private patios and covered walk ways for all-weather strolls.Our modern, open plan facility has multiple well-appointed, stylish common areas for everyone to enjoy. Watch a movie on our large screen TVs, get lost in a good book from our library, take a break in one of the quiet rooms, use the internet on one of our computers, get your hair cut at the hairdressing salon, relax in the lounge with tea and coffee making facilities or head outside to enjoy our extensive grounds with BBQ facilities, sitting areas, gazebos, gardens and walking paths.On special occasions, take a trip outside the centre on our small bus or join in on the festivities held every month - there's always something to do, and a friendly smile from the people there to help you.

Available Rooms

Room Name

Single room with private ensuite

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

18.2

Room Description

Single rooms provide maximum privacy and comfort with a single bed bedside table built-in wardrobe with lockable draw balconyverandah averaging 6m2 with table and chairs to enjoy the outdoors a nurse call system in the bedroom and bathroom to ensure your safety private ensuite bathroom with shower toilet and vanity all curtains and fittings and plenty of space for your photo frames and personal items.

Common Areas Description

Our recreational building is 138.8m2 and our activities areas range from 48.6m2 to 69.1m2 lounge rooms from 23.6m2 to 48.7m2 with smaller sitting rooms scattered across each wing from 14.7m2 to 40.7m2.

Room Name

Shared room with ensuite

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

0

Room size (sqm)

24.1

Room Description

Shared rooms offer companionable living and an affordable price. This room includes an ensuite bathroom that you share with your room mate.

Each person has a single bed bedside table privacy screen built-in wardrobe with lockable draw and plenty of space for photo frames and personal items

Both occupants have access to a balconyverandah averaging 6m2 with table and chairs to enjoy the outdoors a shared ensuite with a shower toilet and two vanities and a nurse call system in the bedroom and bathroom to ensure your safety.

We provide all curtains and fittings to give the room a warm homely feel.

Common Areas Description

Our recreational building is 138.8m2 and our activities areas range from 48.6m2 to 69.1m2 lounge rooms from 23.6m2 to 48.7m2 with smaller sitting rooms scattered across each wing from 14.7m2 to 40.7m2.

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