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91 Pozieres Ave, Umina Beach NSW 2257
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Operator Average Quality
(11 Reviews)
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Peninsula Village (02) 4344 9199
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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.
Staff don't show care as when mum gets up in the morning she just wonders around in thin little shirts even though she has dressing gowns and slippers but are never put on her, slipper 4 pairs are always missing and takes weeks for the staff to get them back. Mum always only gets one blanket on her bed even I have asked numerous times to put on at least two as I was told the building at night is very cold.. Drinks are never given to residents after 9am till lunch. I have noticed this daily.. After lock down I saw mum, she was so smelly and greasy, there was no tooth brush, tooth paste, soap, shampoo,, hair brush or comb. She looked awful, even when I asked if there was anything she needed, she said no. . Staff don't understand how to care for difficult residents, they stand over them and just tell them till residents become more agitated or just ignore them all together. Mums care in there is very poor from staff, neglected from hygiene., empathy and basic care needs, to be warm, clean and hydrated.
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NO communication between staff and family members about your family member in care.
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Hi this was a terrible experience for my mum who was supposed to be properly cared for.the care people put her on tablets which didnt tell the family as i got a shock of which she passed away.they couldnt care about the people that were there.and its funny thats the career that these people carve out for themselves.and they call themselves carers.this place is for no one so please dont put your mother or father in here they like to take your money. And simply dont care.they like to kill off people in here.
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4
Care is great, while the facility is a little dated they are undertaking renovations and will soon build a new facility wonderful feeling arounf the place
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1
Have always found the staff and surroundings very pleasant
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My mum was in peninsular village don leggart house Umina NSW for 3 years before she passed. I can not speak more highly with the care she received, the above and beyond care from staff and all who surrounded her right down to the maintenance men. Forever grateful
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The care that my parents have received has been excellent
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was interveiwed this morning and it was very pleasant and helpfull
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overall care can be better at times especially nursing home
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wonderful facility all residents are care for by beautiful staff
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Terrible. Xmas day went to visit my mother, she hadn't been cleaned properly and had faeces under her nails. It was very distressing.
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