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Plateau View Aged Care Facility

3 5 Reviews | Write a Review

Operator
Plateau View Aged Care Facility

Operator Average Quality
(5 Reviews)

Room Vacancies:
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  • Quality of information provided
  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality

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Plateau View Aged Care Facility     (02) 9982 4138

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Review Plateau View Aged Care Facility
Quality of information provided
Helpfulness of staff
Quality of ambiance & general environment
Overall quality
Quality of building
Quality of staff & care
Quality of food
Quality of lifestyle & wellbeing
Overall quality
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5 reviews sorted by Date Rating Type
user321 Nov 19, 2019

In my time working at this nursing home I was very concerned that the residents living there were not being properly taken care of and found that the home has had multiple fails with government accreditation. Some of my concerns included untrained care staff treating residents roughly, certain residents not being given drinks during the day, limited and basic lifestyle options, buzzers going off and not being answered for long periods of time and restraints being illegally used on residents. Management brushes off any concerns if you bring issues up with them. I would never put a loved one in this nursing home and worry for their safety.

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Pascale4605 Nov 18, 2018

My granny was a resident in this facility for over 5 years. I think its a very homely, friendly establishment. The staff work extremely hard and genuinely care for their old folk.

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Salvatore6600 May 08, 2018

I have friends whose Mother spent a long period in Plateau View aged care facility, they were very happy with the staff, the food and the general ambiance. I visited often and always was treated with respect.

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Jonathan611 May 08, 2018

Plateau View staff give excellent care. All meals are cooked on the premises and enjoyed by residents. I have had a family member in this facility and was very happy with the care.

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Nicola5817 Mar 28, 2018

Terrible elderly day n night staff.Patient neglected with food as told by patient. Mal nourished, reported death.dates and reports purposely mixed up. fish fingers outdated like saw dust in centres. Mona Vale hospital staffer warned us of the terrible place this is....but we wrongly dismissed this...and sent our loved one there..regrettable. A warning to all those wanting to send there loved ones there.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Plateau View Aged Care Facility

Available Rooms

Room Name

2 Beds Wards with Shared Ensuite

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

0

Room size (sqm)

Room 15 to 15.6 sqm, ensuite 3.6 sqm

Room Description

All rooms have electric beds wardrobe and bedside locker. Comfortable armchairs and recliner chairs are available for residents use either in their room or can be taken to common areas. Visitors chairs are placed as needed. Residents can bring in their own Television or alternatively televisions are in both lounges. Residents are encouraged to bring in favourite mementos which can be displayed around their bed.

Common Areas Description

There is a large lounge dining room which is also where our activities are usually held. The small lounge is used for quieter activities e.g. Reading Listening books Family visiting watching a favourite television show.

The courtyard is centrally located in the building so is a secure sunny spot to sit and relax. This area is available to all residents and visitors.


Room Name

4 Beds Wards

Type

Shared room + no bathroom or ensuite

Occupancy

4

No of rooms

0

Room size (sqm)

24 to 37 sqm

Room Description

All rooms have electric beds wardrobe and bedside locker. Comfortable armchairs and recliner chairs are available for residents use either in their room or can be taken to common areas. Visitors chairs are placed as needed. Residents can bring in their own Television or alternatively televisions are in both lounges. Residents are encouraged to bring in favourite mementos which can be displayed around their bed.

Common Areas Description

There is a large lounge dining room which is also where our activities are usually held. The small lounge is used for quieter activities e.g. Reading Listening books Family visiting watching a favourite television show.

The courtyard is centrally located in the building so is a secure sunny spot to sit and relax. This area is available to all residents and visitors.

Room Name

1 Bed Wards with Private Ensuite

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Rooms 6.3 to 7.2 sqm, ensuites 3.5 to 4 sqm

Room Description

All rooms have electric beds wardrobe and bedside locker. Comfortable armchairs and recliner chairs are available for residents use either in their room or can be taken to common areas. Visitors chairs are placed as needed.
Residents can bring in their own Television or alternatively televisions are in both lounges.
Residents are encouraged to bring in favourite mementos which can be displayed around their bed.

Common Areas Description

There is a large lounge dining room which is also where our activities are usually held. The small lounge is used for quieter activities e.g. Reading Listening books Family visiting watching a favourite television show.

The courtyard is centrally located in the building so is a secure sunny spot to sit and relax. This area is available to all residents and visitors.

Room Name

1 Bed Wards

Type

Single room + no bathroom or ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

5.3 sqm

Room Description

All rooms have electric beds wardrobe and bedside locker. Comfortable armchairs and recliner chairs are available for residents use either in their room or can be taken to common areas. Visitors chairs are placed as needed. Residents can bring in their own Television or alternatively televisions are in both lounges. Residents are encouraged to bring in favourite mementos which can be displayed around their bed.

Common Areas Description

There is a large lounge dining room which is also where our activities are usually held. The small lounge is used for quieter activities e.g. Reading Listening books Family visiting watching a favourite television show.

The courtyard is centrally located in the building so is a secure sunny spot to sit and relax. This area is available to all residents and visitors.

Room Name

2 Beds Wards

Type

Shared room + no bathroom or ensuite

Occupancy

2

No of rooms

0

Room size (sqm)

15-15.9sqm

Room Description

All rooms have electric beds wardrobe and bedside locker. Comfortable armchairs and recliner chairs are available for residents use either in their room or can be taken to common areas. Visitors chairs are placed as needed. Residents can bring in their own Television or alternatively televisions are in both lounges. Residents are encouraged to bring in favourite mementos which can be displayed around their bed.

Common Areas Description

There is a large lounge dining room which is also where our activities are usually held. The small lounge is used for quieter activities e.g. Reading Listening books Family visiting watching a favourite television show.

The courtyard is centrally located in the building so is a secure sunny spot to sit and relax. This area is available to all residents and visitors.

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