The facility looks awesome but the staff are not trained properly to deal with dementia specific people and the staff ratio is discussing the manager doesn’t want to know about any problems and the csm is too young to know or understand anything I as a div 1 nurse is discussing with her.
Facility reply:
Hi Arianna7216, thank you for sharing your experience with the Aged Care Reviews community. In relation to your comments surrounding staff training, staff do receive education relating to dementia care, we have dedicated staffing in our dementia unit for continuity of care and effective behavior management. We also recognise your comments in relation to our management team and would like to invite you to discuss any concerns with the manager, Angela at your convenience. Angela has instituted an open-door policy and welcomes feedback from residents, families and staff at any time. While our CSM is new to this home, she brings many years of experience and is highly qualified as a registered nurse and in clinical services management. I encourage you to contact Angela to discuss your feedback. Mark Saunderson, Homestyle Aged Care Services Head Office.
5 years ago
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GaStrel
6 years ago
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The place that dad was in for respite was 100s of times nicer than where Mum was.
Facility reply:
Hi GaStrel, thank you for sharing your experience with the Aged Care Reviews community. Mark Saunderson, Homestyle Aged Care Head Office.
6 years ago
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Pattie236
6 years ago
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As a relative of a resident in an Aged care facility which is only 4 years old, I am reasonably happy with the type of care she receives. We do find though that the level of communication between the carers,nursing staff and administration is of a huge concern with messages regarding the resident not being passed on between these groups. We realize that they do have a huge job but it would just make it so much easier on everyone if they passed on...
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Chester2771
6 years ago
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My mother went into Pt Cook Manor in Feb 2015. Brand new facility and care was amazing.
Over time many staff have changed and communication to family regarding certain care needs has lowered.
Overall the facility is very good, and my mither is happy there. I just think staff need to be a bit more attentive to needs and communicate with residents and families
Facility reply:
Hi Chester2771, thank you for sharing your experience with the Aged Care Reviews community. I am really pleased to hear that overall you are happy with your experience at Point Cook Manor. We have listened to your feedback and this has been shared with management for review through to solution. This may include upskilling of our staff to ensure they are more attentive ensuring we improve communication with our residents and families. Thank you again for taking the time and wishing you and family all the best for the future. Mark Saunderson, Homestyle Aged Care Head Office.
6 years ago
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Nakia2186
6 years ago
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The facility is awesome and so nice the rooms are gorgeous but the staff don’t have a clue how to deal with dementia patients they don’t give prn medication when it’s needed and they cause confrontation when it’s not appropriate in stead of just letting mum wander as she does no harm we are not racist...
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Facility reply:
Hi Nakia2186, thank you for sharing your experience with the Aged Care Reviews community. I am really pleased to hear that overall you appreciate the home and surroundings. In relation to your feedback on care, we love your honesty and this review has already been shared with our senior management team for review through to solution including possible upskilling of our staff to better assist dementia residents. Thank you again and wishing you and family all the best for the future. Mark Saunderson, Homestyle Aged Care Head Office.
Homestyle Point Cook Manor provides permanent and respite residential aged care for the western suburbs, in leading edge surrounds.Point Cook Manor is a luxury, contemporary home for 118 residents, offering state of the art accommodation and all levels of care needs. Positioned in the heart of Point Cook township, our happy, welcoming community enables people to have the privacy of their own individual rooms while enjoying Homestyle high quality facilities, nursing and personal care.Our homely, welcoming environment embraces residents with a world of comfort and inspiration.