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Queen Elizabeth Centre

3 2 Reviews | Write a Review

Operator
Ballarat Health Services

Operator Average Quality
(10 Reviews)

Room Vacancies:
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Residential Accommodation Deposit:
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Resident or Service User Review

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  • Quality of information provided
  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality

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Queen Elizabeth Centre     (03) 5320 3700

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Review Queen Elizabeth Centre
Quality of information provided
Helpfulness of staff
Quality of ambiance & general environment
Overall quality
Quality of building
Quality of staff & care
Quality of food
Quality of lifestyle & wellbeing
Overall quality
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2 reviews sorted by Date Rating Type
Maiya5603 Apr 11, 2019

Very clean, very comfortable facility. Staff and attention could not be faulted - friendly, attentive, understanding and professional. The food was excellent . The care of our sister / sister-in-law was amazing. Support of the family was also excellent.

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Wendy Maguire Jun 12, 2015

I wanted to transfer my mother from the Queen Elizabeth Home in Ballarat to the Freemasons Home opposite me in Punt Road, Windsor. They advised they would need a geriatric assessment, so I and a Psychiatrist friend travelled to Ballarat so he could assess her. The QEH advised me that I could not transfer my mother, and I suggested that they could not, and wheeled her to my car to transport back to Melbourne. In the meantime my friend discussed her care with the doctor who was "caring" for her. He was advised that he did not want her to leave, mainly because she had promised to leave her house to the home! My mother had vascular dementia. She fell out of bed twice. The first time she broke her hip and was transferred to hospital, and then back to the home where they failed to keep the cot sides up. Yes, she fell out again, but this time they just put her back without checking for injury. She was constantly on pain, and could hardly move and when I got her to Melbourne she was physically assessed and they found that the transplant had come out and was actually poking into her thigh bone. They asked me what I would like to do, (a) keep her on pain killers, (b) replace the hip replacement, or (c) just remove it which would take away the pain but she wouldn't be able to walk. I opted for (c) which after months of pain she was finally pain free, and not in the least upset that she was unable to walk. The home in Melbourne was fantastic. Mum used to be a charge sister in a hospital, and went back to that part of her life. The carers at the home, played along with her "orders", and she was very happy and contented. As for the Queen Elizabeth Home, I wouldn't recommend it to anyone.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Queen Elizabeth Centre

Steele Haughton Unit is a specialist psychogeriatric residential facility centrally located in Dana Street Ballarat. The facility has 20 single rooms. There is a well-appointed activity room and two lounge rooms with flat screen TVs and access to DVD players for resident use. There is a large group of engaged volunteers who assist with scheduled activities to ensure residents have the opportunity to participate in areas of interest.All residents' beds are electric and height adjustable. Sensor mats are provided as a safety measure for any residents who are assessed as at risk. Residents are encouraged to personalise their space with soft furnishings, photographs and mementos. All rooms have access to telephone lines and television antenna. Each bedside area, bathroom and lounge area has access to the nurse call bell should staff assistance be required. Residents also have access to a secure courtyard with barbecue facilit

Available Rooms

Room Name

Single Standard

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

From 12.8 m2

Room Description

This is a single room with an ensuite bathroom. The room is at least 12.8 square meters in size. The room has good quality furnishings and vinyl floor coverings.

Common Areas Description

Steele Haughton Unit is a specialist psychogeriatric residential facility centrally located in Dana Street Ballarat.

The facility has 20 single rooms. There is a well-appointed activity room and two lounge rooms with flat screen TVs and access to DVD players for resident use. There is a large group of engaged volunteers who assist with scheduled activities to ensure residents have the opportunity to participate in areas of interest.

All residents beds are electric and height adjustable. Sensor mats are provided as a safety measure for any residents who are assessed as at risk. Residents are encouraged to personalise their space with soft furnishings photographs and mementos.

All rooms have access to telephone lines and television antenna. Each bedside area bathroom and lounge area has access to the nurse call bell should staff assistance be required.

Residents also have access to a secure courtyard with barbecue facilities and a well maintained garden. External doors are fitted with electronic key pads.

Room Name

Single - Shared bathroom

Type

Single room + no bathroom or ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

From 12.8 m2

Room Description

This is a single room with a shared ensuite bathroom. The room is at least 12.8 square meters in size. The room has good quality furnishings and vinyl floor coverings.

Common Areas Description

Steele Haughton Unit is a specialist psychogeriatric residential facility centrally located in Dana Street Ballarat.

The facility has 20 single rooms. There is a well-appointed activity room and two lounge rooms with flat screen TVs and access to DVD players for resident use. There is a large group of engaged volunteers who assist with scheduled activities to ensure residents have the opportunity to participate in areas of interest.

All residents beds are electric and height adjustable. Sensor mats are provided as a safety measure for any residents who are assessed as at risk. Residents are encouraged to personalise their space with soft furnishings photographs and mementos.

All rooms have access to telephone lines and television antenna. Each bedside area bathroom and lounge area has access to the nurse call bell should staff assistance be required.

Residents also have access to a secure courtyard with barbecue facilities and a well maintained garden. External doors are fitted with electronic key pads.

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