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102 Ascot St South, Ballarat VIC 3350
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(10 Reviews)
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Queen Elizabeth Centre (03) 5320 3700
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Very clean, very comfortable facility. Staff and attention could not be faulted - friendly, attentive, understanding and professional. The food was excellent . The care of our sister / sister-in-law was amazing. Support of the family was also excellent.
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I wanted to transfer my mother from the Queen Elizabeth Home in Ballarat to the Freemasons Home opposite me in Punt Road, Windsor. They advised they would need a geriatric assessment, so I and a Psychiatrist friend travelled to Ballarat so he could assess her. The QEH advised me that I could not transfer my mother, and I suggested that they could not, and wheeled her to my car to transport back to Melbourne. In the meantime my friend discussed her care with the doctor who was "caring" for her. He was advised that he did not want her to leave, mainly because she had promised to leave her house to the home! My mother had vascular dementia. She fell out of bed twice. The first time she broke her hip and was transferred to hospital, and then back to the home where they failed to keep the cot sides up. Yes, she fell out again, but this time they just put her back without checking for injury. She was constantly on pain, and could hardly move and when I got her to Melbourne she was physically assessed and they found that the transplant had come out and was actually poking into her thigh bone. They asked me what I would like to do, (a) keep her on pain killers, (b) replace the hip replacement, or (c) just remove it which would take away the pain but she wouldn't be able to walk. I opted for (c) which after months of pain she was finally pain free, and not in the least upset that she was unable to walk. The home in Melbourne was fantastic. Mum used to be a charge sister in a hospital, and went back to that part of her life. The carers at the home, played along with her "orders", and she was very happy and contented. As for the Queen Elizabeth Home, I wouldn't recommend it to anyone.
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