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Raymond Terrace Gardens Care Community

3.8 5 Reviews | Write a Review


Operator Average Quality
(214 Reviews)

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Review Raymond Terrace Gardens Care Community
5 reviews sorted by Date Rating Type
Carl Rumph Sep 25, 2018

My father (with dementia) has been in permanent residence for 3 months and has been treated very well.He pays an extra services fee which is worth it.The activities within the home give him the opportunity to be active.

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Muhammad1094 Dec 16, 2017

We are very happy with the care our mum receives here. She hasn't been here very long but she is happy and is well looked after. This is such a relief to our family. I highly recommend this nursing home.

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Althea1130 Jul 04, 2015

not happy with management staff good

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seahorseblue May 15, 2015

Since coming to the home there has been a marked decrease in my parents mobility he has also lost weight and muscle tone. While the home has activities which are enjoyed more OT or physio needs to be a part of the daily activities. A study was recently done in the hunter with patients with dementia attended 3 days per week. They improved their core muscle strength and there was a reduction in falls. This should be a priority, keeping clients mobile and independent for as long as possible. During the recent storms it took the home three days to organise a generator. During the three days the clients were confined to their rooms. Meals were cold as were showers. My parent has dementia and this was a confusing and upsetting time due to his not understanding what was happening. There is now an outbreak of gastroenteritis and again the clients are confined to their room and wing. There are no activities and nothing for to do but sit. I know that it is difficult but this impacts on the clients physically as well as mentally. My parent needs to be doing exercises and activities to maintain core strength. The staff are wonderful but I notice that there has been a reduction. While making a profit is important to the organisation surely this should not be at the risk to clients. Also the activities officer has resigned and there is a loss of activities while waiting to fill this role. The home has only one registered nurse on per shrift and there are 80 residents. I feel that this is inadequate. Having said that I have never had an issue with the staff and find them extremely approachable and helpful. The facility is always clean and tidy and the staff seem to genuinely care about their clients. The food could be of a better standard. Overall I am very happy with the care my parent is receiving which is a big weight off my mind as it was a difficult decision.

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michelle Jun 09, 2014

My mother Died in Raymond Terrace Gardens in 2012. She only stayed a short while, but during her stay she was in a lot of pain and not much could really be done for her. They did try and manage her pain to no avail. The quality of the building was outstanding and the rooms were large and you were able to add as much personal touch as you liked. Upon death they do all necessary procedures and then allow the family as much time as they like to spend with their loved one. The quality of food was good with a good balanced meal served as well as being able to have your own tea and coffee making facilities in your room, each room has it own reverse cycle air conditioning unit for comfort as well as its own bathroom. I could not complain about this facility at all

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Raymond Terrace Gardens Care Community

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Available Rooms

Room Name



Single room + ensuite



No of rooms


Room size (sqm)


Room Description

Rooms are private have their own ensuites and built-in wardrobes.

Common Areas Description

Rooms have easy access to multiple dining and lounge rooms activities room external courtyards and gardens.

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