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Regis Armadale

2.71 7 Reviews | Write a Review

Operator Average Quality
(236 Reviews)

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Review Regis Armadale
7 reviews sorted by Date Rating Type
Callie4037 Sep 25, 2018

My mum and dad shared a room at Regis Armadale for the past 20 months until my mum recently passed away. They were very happy there and settled in quickly, being well cared for in a warm, family orientated environment. My dad has chosen to say on at Regis Armadale and I am happy with his decision

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Deven1214 Aug 24, 2016

Lovely facility, they looked after mum really well. The programs and offerings are great. Very warm environment.

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Era5386 Jul 24, 2016

Finally removed mum. Management atrocious, non caring , appear to listen but do not follow through. Food reasonable bot boring and repetitive. Nurses appear to care but are just so stressed never available. Care workers most Asian present communication issues. (Mum has dementia so sometimes became scared and did not understand or recognise Asian faces/voice, Mum better with carers who had Caucasian cultural background). Too expensive for what is actual provided by way of care, facility looks drab and carers, nurses look stressed all the time and as a result probably lends to their mistakes and miscommunication issues experienced by my self and other family members. Management hideous. Good luck it is really hard but wouldn't bother with Regis McKinley House. Sue Ellen

Was this review helpful?  4

Abraham9859 Feb 06, 2016

Whilst this facility meets home care standards technically speaking. Too many staff working there are culturally too different from my Dad. Staff did not understand care needs properly and where unable to communicate with Dad well enough that he felt secure and cared for. The facility was once of a good and reasonable standard looks shabby now which is a shame. I have found saff to be of untruthfull nature as is the Manager (PP). Although, I believe she has been replaced by a different Manager with a clinical background and not just a Sales background which is probably a much better, less profit driven more caring experience in reality. It is really tricky to find a suitable facility but don;t give up. We managed to in the end. I wouldn't bother though with McKinley House , way too expensive for what they purport to offer. Respite care might be OK for a while though there but not long term.

Was this review helpful?  9

Doris3249 Dec 29, 2015

This particulate facility is more interested in quantity and not quality. i.e. 'getting bums on seats' as it were, especially as this company has recently been listed on the ASX, so they now have share satisfy and I think they do so at the expense of the care needs of residents which is a huge shame. I have now moved my Father to a more caring facility and he seems to be thriving much better there. My dad was there for over 8 months and I found the Manager to be particularly cold and distant. As she comes from a Sales back ground and not a Clinical care background, she really has know true and authentic insight into the proper care needs of residents (and one on one care, I think they refer to it as client centered care) including poor resident to staff ratio's and general communication promotion among her staff, particularly nurses and the personal care attendants. Unfortunately, when my father was in the facility I only ever notice 2 white Australian's, mostly staff are Asian and the majority are India background with distinct English speaking issues so at times it made it very difficult to communicate my Father's need properly. Most of the staff look miserable and stressed. Life style is good though and food is good, but you do pay a lot of money and do not really get good value, unfortunately. The food is very good though but general staff and care is poor.

Was this review helpful?  15

Evans5908 Sep 29, 2015

My father is at Regis Aged Care McKinley House in Armadale, Victoria. This is his fifth nursing home in 4 years! He is a high care resident and this has been the best facility he has been in....he seems very happy and the care provided is a very high standard.

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Freeda4624 May 05, 2015

Husband (under the age of 65) admitted to local so called 5 star Extra Service facility for 10 days respite. Poor food, terrible care, lack of interest, took no notice of listed two page care plan, I had to visit daily as there was no way I could have left him there - nearly blinded him as did not put in simple eye treatment. He as basically abused by their treatment. Has had respite elsewhere where nothing like this happened. Very upsetting and complained to the Aged Care Standards Team who were sympathetic and agreed but could do little else. Elderly residents seemed to be "dumped" by their families, called out might and day, wandering around in there continence pads and little else. Very disappointed with this facility and the quality of the majority of its staff. I doubt they know how to care for a younger person with high care needs and never should have agreed to this for us in the first place. No Wi Fi, no computer access, husband treated like he was demented when has full cognition. Appalling.

Was this review helpful?  6

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Regis Armadale

Located in the heart of Armadale, Regis Armadale is a Regis Club Services facility offering hotel-style services, a range of premium rooms and first class amenities. All rooms feature en suites, and contemporary furnishings and finishes, with some offering external balcony or patio access. Both single and double rooms are available.Regis Armadale features a rooftop café with unrivalled views of the bay and the city. Additional features include in house services such as on-site chef, cinema, cafe, internet and pay-TV, library, hairdressing salon, day spa, courtyards and private dining room.

Available Rooms

Room Name

Private Premium, Club

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

Standard

Room Description

Our premium single rooms with ensuites are modern and captivating. Defined by their external access to either a balcony or courtyard all have beautiful vistas. Spacious and comfortable ensuring privacy at times of need these rooms feature contemporary furnishings and finishes in a tranquil environment.

Common Areas Description

Regis Armadale features a rooftop caf with unrivalled views of the bay and the city. Additional features include in house services such as on-site chef cinema cafe internet and pay-TV library hairdressing salon day spa courtyards and private dining room.

Room Name

Suite, Club

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

Suite - over 20 sqm

Room Description

Our stylish suites offer luxury apartment accommodation on the top floors with views of the surrounding areas. Suites include bedroom furniture separate lounge dining area and tea making facilities creating more space to relax and promote independence in a home-like environment.

Common Areas Description

Regis Armadale features a rooftop caf with unrivalled views of the bay and the city. Additional features include in house services such as on-site chef cinema cafe internet and pay-TV library hairdressing salon day spa courtyards and private dining room.

Room Name

Private Classic, Club

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

Standard

Room Description

Our stylish single rooms with ensuites are modern and captivating. They feature comfortable furnishings and finishes and provide space for additional personal items to create a homely environment.

Common Areas Description

Regis Armadale features a rooftop caf with unrivalled views of the bay and the city. Additional features include in house services such as on-site chef cinema cafe internet and pay-TV library hairdressing salon day spa courtyards and private dining room.

Room Name

Double Classic, Club

Type

Shared room + ensuite

Occupancy

2

No of rooms

1

Room size (sqm)

Large

Room Description

Our shared rooms with private ensuite are well-appointed. Featuring comfortable furnishings and finishes our rooms provide space for additional personal items to create a homely environment.

Common Areas Description

Regis Armadale features a rooftop caf with unrivalled views of the bay and the city. Additional features include in house services such as on-site chef cinema cafe internet and pay-TV library hairdressing salon day spa courtyards and private dining room.

Room Name

Private Standard, Club

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

Standard

Room Description

Our single rooms with ensuites are modern and captivating. Featuring comfortable furnishings and finishes our rooms provide space for additional personal items to create a homely environment.

Common Areas Description

Regis Armadale features a rooftop caf with unrivalled views of the bay and the city. Additional features include in house services such as on-site chef cinema cafe internet and pay-TV library hairdressing salon day spa courtyards and private dining room.

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