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Regis Burnside

1.6 5 Reviews | Write a Review

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(236 Reviews)

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Review Regis Burnside
5 reviews sorted by Date Rating Type
Meghan3045 Jun 02, 2018

My husband has recently been transferred the Booth high care unit from the hostel section. I am finding the quality of care compared to when he was in this unit a few years ago utterly appalling. The staff is untrained, (albeit pleasant and willing to help - mostly) The clinical manager is not. He is a difficult person - has been traumatised by his transfer, and refuses his medications, which has landed him in hospital twice in the last 4 months, so he is regarded as "troublesome". (unquote). He has developed severe cellulitis in his leg, which the staff largely ignored untill I complained that he was not being treated. So far, he is now on his third course of antibiotics, which were prescribed only after both he and I insisted that his leg was growing worse and needed to be taken mire seriously. It is now much worse, with an open, weeping ulcer on his ankle.. The ulcer has been dressed once in 6 days - the dressing came off last night, and after much begging, a staff member brought a dressing AND LEFT IT WITH HIM FOR MY HUSBAND TO APPLY HIMSELF. Which he cannot do. It remains open - and weeping all over his bedclothes - at 9.00p.m.. Ringing the unit has no result - it's Saturday, they do not answer the phone in the nurses office, and their message service specifically instructs that you not leave a message because they don't check them. Had I the option, he would be removed from this place tomorrow. I would not recomment entrusting ones sick and aging relatives to this place - it exists to make money form the aged.

Was this review helpful?  6

harmony Dec 02, 2017

Our family member was well looked after, clean, fed and tended to by pleasant staff. They were polite and friendly. Food was good. Meat tender and healthy food groups covered. Morning teas were delicious! The older style building suited an aged family member as it was homey, and the room with ensuite spacious. Everyone loves the hen house and the chickens - a nice asset. Staff treated our family member and family with respect. The new building at Regis will be a wonderful addition

Was this review helpful?  1

Arthur4612 Oct 27, 2017

staff are overworked. management are financially oriented rather than person-centred. overall quality is poor. a change of name is simply a way of trying to distance themselves from a bad reputation.

Was this review helpful?  4

Mathew4364 Mar 16, 2016

Poorly experienced staff, Dad went for his end of life care he was left with huge pressure areas, multiple problems that could of been addressed earlier but the main concern was lack of analgesia offered or given despite his terrible pain. Almost had to beg on visits to get pain relief last straw was visiting and hearing his screams as they changed him. Had him moved to another hospice with instant care and attention. We did a formal report after his death but nothing came of it except a government letter full of excuses. Terrible time and I know good care and this wasn't it.

Was this review helpful?  7

Nayeli739 Mar 16, 2016

Poorly experienced staff, Dad went for his end of life care he was left with huge pressure areas, multiple problems that could of been addressed earlier but the main concern was lack of analgesia offered or given despite his terrible pain. Almost had to beg on visits to get pain relief last straw was visiting and hearing his screams as they changed him. Had him moved to another hospice with instant care and attention. We did a formal report after his death but nothing came of it except a government letter full of excuses. Terrible time and I know good care and this wasn't it.

Was this review helpful?  2

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Regis Burnside

Situated on large grounds in a quiet residential precinct of Linden Park, Regis Burnside Lodge overlooks Tregenza Oval, seven minutes from Glenside Hospital and only a short stroll to Burnside Shopping Village.Burnside Lodge boasts beautiful gardens, shady verandas and wonderfully quiet living spaces.

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