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Reservoir Lodge

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Operator Average Quality
(3 Reviews)

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Review Reservoir Lodge
2 reviews sorted by Date Rating Type
Anonymous84 Apr 27, 2019

Not the place for a 26 year old with depression, anxiety and ptsd. Not a place of recovery. The building itself is ancient and in need of some serious work (for example, the front door keeps breaking presenting a fire risk).The hygiene standards are terribly lacking, almost everyone smokes and hassles each other over cigarettes. The staff are accommodating but with the stress they are under dealing with 50 residents (most who are aged over 50 and have more debilitating physical and mental health issues than I). Nobody here is really happy, they are either angry or depressed. Each and every other day someone gets assaulted, abuse is commonplace. One individual I know has smashed windows and holes in the walls. Look elsewhere if you want somewhere livable.

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Jesse5391 Oct 15, 2015

an absolutely atrocious living environment for anyone unfortunate enough to be going through a time of hardship. the food does not have anywhere near enough nutritional value that the human body needs, the staff come across as rather conceited, condescending, and lack quite a large amount of sympathy, empathy and understanding and don't really support you through any endevours you wish to persue. the building and facilities themselves are decrepit and worn down, yet still contain a clinical vibe to them. imagine the most run down doctors practice you can think of and then picture it being converted into units. this is not a nice place. this place does not have a saving grace. i guess the only thing this business does is prove that there is a massive problem within the sector for the funding for aged care services within our government, and it's sad to know that the elderly aren't nurtured and well looked after, but rather treated like second class citizens in a place that will potentially be their home for the rest of their remaining lives. this place should not be considered a last resort. this place isn't the bottom of the barrel. it does not deserve to be mentioned in the same sentence as a barrel. from witnessing staff sleeping in the office with one another, being served baked beans on toast for dinner, being given no recreational activities to occupy myself, and being treated with no respect or dignity whatsoever which diminished my self esteem, i think i've said enough. approximately $200 - $300 per fortnight per resident is in no way justifiable considering what's not avaliable, as it lacks in every department.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

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