Resthaven Craigmore

Rest haven is a wonderful facility, the staff are caring but alas night and weekend staffing is bordering on a real concern at times especially in the dementia section. I have witnessed first hand how difficult it can be when too much is happening at once. More outside entertainment is lacking.

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As a purpose built facility the buildings are good with reasonable size single rooms given that the building is now over 10 years old. Staff quite often look scruffy as don't wear a corporate uniform. Most do not have name badges or print is too small to read. In the area where my mum is housed, it is quite often hard to locate staff without going down to the main office which is within a secure area. Although we have had a few issues over the years, care is above average and mum seems to like the majority of staff. Mum enjoys most of her meals, stating there is a good variety. On the occasions I have eaten there I feel the food is good quality. The majority of group activities appear to occur in the secure areas and mum along with some other residents don't like going into these areas as it makes them feel uncomfortable. With management changes over the years and changes in staffing, I feel the quality of activities and lifestyle choices has diminished. On the whole mum is happy but as there is any organisation there is room for improvement.

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Staff are wonderful. The residents are happy, enthusiastic, active and involved. resthaven is currently undergoing some building improvements, which can only add further benefits to the residents. My mum never wanted to be "put in a home". But health issues made it necessary, she is happier, healthier and much less lonely these days. Keep up the great work Resthaven.

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Difficult to find staff after business hours

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Both of my parents In-law were in Resthaven until their passing. They received quality care and I have recommended this facility to others.

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We needed a break from having our father living in our house.he went into Resthaven Craigmore SA for a weeks respite.he didnt want to go.but after a week there he didnt want to come home.he loved it.the staff.the food.the rooms.they were wonderful and understanding because he can be difficult at times.we are now applying for full time care in there when its available.well done .

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