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336 Kensington Rd, Leabrook SA 5068
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Operator
Operator Average Quality
(31 Reviews)
Room Vacancies:
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- Quality of information provided
- Helpfulness of staff
- Quality of ambiance & general environment
- Overall quality
- Quality of building
- Quality of staff & care
- Quality of food
- Quality of lifestyle & wellbeing
- Overall quality
Resthaven Leabrook (08) 8332 4333
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The staff were kind and seemed to have a genuine concern for mums wellbeing and happiness.
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1
The staff were quite proactive in Mums care. She liked the food and was taken to many activities, which we appreciated as her early dementia meant she didn’t think to ask to go. She was given regular physio to help with her back pain. The difficulty I found was funding out what was being done for Mum. For example I didn’t know she was having regular physio until I happened to be there one day and saw the Physio. But that was more about me being aware of her care. She was really well looked after and felt loved. The move had not been by choice so we were all relieved that she settled so well.
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Leabrook looks great, modern, bright but I have been very disappointed in the care. Instead of being a relief and an assistance to me, my concern and stress levels are the same. Food is not great, but the care is the main concern. I have to continually monitor my mother's condition because she is constantly getting dehydrated and weak and no one seems to notice or care. Both my parents are there with mum in the Dementia unit. They are separated and dad is very frail. Staff refuse to bring them together so they can spend time together so if I don't bring them together, they don't see each other. The lifestyle activities for the memory unit are limited and the amount of staff is very low. There are multiple times during the day that there are no staff to be found at all on the unit. Communication is very poor and whenever you mention this to management, it is denied. I would not recommend this facility to anyone but those who are independent.
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6
Very little staff at night, not very caring and compassionate
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1
The aged care facility I visit is in a newish building and always looks and smells lovely and clean. Even though there are numerous activities for residents to be involved in, I feel if they were given some type of responsibility they would stay more focused and feel useful. This could be a simple task such as collecting mail, feeding a resident bird or dog, some watering or the like. The lack of responsibility is just something I see makes people age more quickly.
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4