Sign In
Validation
Confirmation
Confirmation
Join Now
Refer a friend or relative
Prefer to talk to a real person? 1300 775 870

Royal Freemasons Mount Martha Valley

3.17 6 Reviews | Write a Review

Operator Average Quality
(77 Reviews)

Room Vacancies:

Residential Accommodation Deposit:

Resident or Service User Review

Tour Review

  • Quality of information provided
  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality
One last thing...
The Power of Knowing
Send this listing to a friend
Get more information
Get more information
Enquiry
Like to book a tour?
Tour Booking
Review Royal Freemasons Mount Martha Valley
6 reviews sorted by Date Rating Type
Erik971 Jan 31, 2019

Mum resided here mum had dementia came in walking with a frame. Had a fall no follow up. She never waked since. Mum had thrush both vaginal and oral nursing staff hadn't seen such a bad case I a very long time. Mum had a UTI, kidney infection, and septic. Nursing left her too late. I initiated the dr to get her to hospital. Mum was on opioids and end one. Family were not notified. Mum had two pressure sores. We moved her out of there. Put a complaint to the aged care commission They confirmed that there were flaws and neglect in her care. Mum died a month later in the 2nd nursing home. I am crushed and the feeling of guilt overwhelms me at times. Especially writing this.

Was this review helpful?  2

KJ2238 Jul 18, 2016

The nursing staff are friendly and approachable. The care staff go out of their way to provide individualised care to each and every resident. The Kitchen team do an outstanding job of creating delicious treats for the residents for example the shortbreads melt in your mouth. The cleaning staff are all new since cleaning is in house. The cleaning staff go our of their way to ensure the facility is spick and span and smells great.

Was this review helpful?  1

GK3102 Jul 06, 2016

My grandfather was a resident of Elm aged Living he enjoyed the life he lived there. He often mentioned that he enjoyed the food and activities that were offered to him. The care given when he was unwell was second to none. Overall Elm aged living is a place I would recommend

Was this review helpful?  

Ezekiel9117 Dec 21, 2015

Taking out the cost factor, there is never enough staff to tend to all the residents, leaving some waiting at times when you are unable to wait. The quality of food should be a higher standard (you are what you eat).

Was this review helpful?  

Lizzy26 Dec 09, 2015

Obviously as a 24/7 facility there are variation is level of care but overall I am happy with the care, recreation and facilities on offer

Was this review helpful?  

Gromit Jul 08, 2015

Food quality is appalling. They are passed on menus which have nothing to do with what is actually fed to residents. Good caring staff are got rid of. Too many agency staff, who mess up medication.

Was this review helpful?  7

Elm Aged Living

Thank you for your review of Elm Mount Martha Valley. I would first like to say that I am sorry we haven’t met your expectations in relation to the services provided to your loved one, especially in relation to the food. We certainly encourage feedback from everyone and recommend discussing any future issues with the facility manager so they can be addressed as soon as possible. In relation to the use of agency staff, it is sometimes necessary to use them, particularly at times of high sick leave and where our own casual staff are not available. We try and keep this to a minimum as we understand the impact this has on quality of care. The manager is actively recruiting for new staff. Regards Ingrid Williams Managing Director
Aug 10, 2015

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Royal Freemasons Mount Martha Valley

Information not yet provided by facility

Available Rooms

Room Name

Single

Type

Single room + ensuite

Occupancy

1

No of rooms

125

Room size (sqm)

19 metres squared

Room Description

Spacious single room with carpet in floor heating ceiling fan built in robes and room for resident to bring in additional pieces of their own furniture. Pretty views of beautifully maintained gardens and courtyards. Ensuite with shower toilet and vanity basin.

Common Areas Description

Numerous sitting areas around the home ranging in size. Five dining areas within the home to create a more intimate dining experience. High quality private dining room which residents can book for family functions as required

Aged Care Directory
My Account