The place is good, staff are caring.Food was eatable just not much variety. Building was maintained well for its age.
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Oralie6609
2 years ago
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The building is ok. It is understaffed. Staff is poorly trained. Communication is terrible. Ratio of clients to staff is not acceptable. Food is dreadful. Activities are not stimulating. The clients are treated like school children instead of adults. Since Covid it’s harder to get into the building to visit than a jail. Clients were locked down like jail during Covid and family were not allowed in to visit
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Elizabeth3601
6 years ago
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The building always looks clean and impressive. More however needs to be invested in staff to provide quality care. There are simply not enough staff for the number of residents, which clearly means the quality of care is compromised. There are not enough activities to stimulate residents.
Welcome to SandBrook, McKenzie Aged Care Groups purpose-built assisted living residence in Burleigh Waters. With Treetops Plaza just across the road, SandBrook combines the best of both worlds - a beautifully appointed facility located in a vibrant community, with easy access to shopping, restaurants and health and community services.Our spacious residence has a range of living areas. Classic white shutters wash the rooms with light, creating a warm and sunny feel. Our lounge areas are popular places with both residents and visiting family members and are often abuzz with lively chatter. More intimate, private spaces are also available for residents wanting to spend some quite time with family. All residents rooms are spacious and well-equipped, with single private rooms, shared rooms and adjoining couples rooms available. Private ensuites, generous built-in robes, provision for phone/TV and space for personal touches from home make for a comfortab